June 15, 2022

Poor mental wellbeing costs UK contact centres almost £1 billion each year

People working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to a new study, Duty of Care Gap [registration] from MaxContact. The contact centres industry is a huge contributor to the UK economy, employing over 800,000 people across the country. Yet the industry is facing a mental health crisis, with 83 percent workers saying their work is taking a toll on their mental wellbeing, with staff reporting high stress levels (62 percent), anxiety (48 percent) and feeling overwhelmed (46 percent). More →

June 14, 2022

BCO announces overhaul of specification guide

by Neil Franklin • News, Property, Workplace design

The British Council for Offices (BCO), has released a position paper proposing updated key design criteria, as part of its most recognised publication, the BCO Guide to Specification. The guide, which is normally published every 4 or 5 years, provides expert best practice advice on how to specify office space, helping industry practitioners provide space that meets the needs of occupiers, helping them to conduct their business in safe, healthy, comfortable, and productive workspaces. More →

June 14, 2022

Loneliness might hold back hybrid working productivity gains

by Gosia Bowling • Comment, Flexible working, Wellbeing

Loneliness is defined as the difficult emotion we experience when our need for meaningful social contact and relationships is not met, and it’s something we’ve all had experience of. Nearly half of the UK population have reported feeling lonely at times, with other research showing that 39 percent say their wellbeing was negatively impacted because they were lonely too. Why people feel lonely can be attributed to many reasons. Humans have a deep need for attention, warmth, and attachment to others. When such relationships end, or if someone finds themselves in an abusive or emotionally non-existent relationship, this can lead to elevated levels of loneliness. More →

June 14, 2022

London Tech Week kicks off with new Government announcements on future of tech

by Neil Franklin • News, Technology

The Government’s review into the future of computing and its new UK Digital Strategy were unveiled at the start of London Tech Week as the world’s technology leaders, founders and next generation of tech superstars gather in the capital to collaborate on the future of the industry. Opening day speakers included Darktrace CEO Poppy Gustafsson, Darren Hardman, VP & General Manager, AWS, Theo Blackwell MBE in conversation with New York City’s CTO Matt Fraser, Klarna CEO Sebastian Siemi?tkowski and The Body Coach CEO & Creative Director Nikki Wicks. More →

June 13, 2022

Is hybrid working the final cure for workplace woes or the beginning of something better?

by Jo Sutherland • Comment, Wellbeing, Workplace design

This year’s World Workplace Europe saw 2022 hailed as the year of the worker. A worthwhile focus considering negative emotions are on the rise, with more depression, anxiety and loneliness plaguing society despite the claimed benefits of hybrid working. The pandemic robbed us of many things. It restricted our freedom for two years and forced us to live, love and work in a way that felt a little less human. But at least there was a sense of unity, working together for the common good, a mask-muffled cry of “all for one and one for all” as people considered how their actions would and could impact others. More →

June 13, 2022

To provide people with better indoor air quality, we need a major upgrade of buildings

by Neil Franklin • Facilities management, News, Wellbeing, Workplace design

Government must seize the post-pandemic opportunity to mandate long-term improvements to infection control in commercial, public and residential buildings to improve indoor air quality, reduce the transmission of future waves of COVID-19, new pandemics, seasonal influenza and other infectious diseases, according to a report published by the National Engineering Policy Centre (NEPC). Infection control must also be coordinated with efforts to improve energy efficiency and fire safety, to support the three goals of safe, healthy and sustainable buildings. More →

June 13, 2022

One in five people have started a ‘side hustle’ in the last two years

by Jayne Smith • News, Workplace

One in five (19 percent) adults in the UK have started a ‘side hustle’ since March 2020 and, almost one in six (16 percent) claim to earn upwards of £1,000 a month from their new venture, according to new research from Aviva. Just under two thirds (63 percent) of those who started a side hustle since March 2020, the equivalent of 6.49 million people, are still active in them today. 37 percent have returned to their day jobs being their main source of income now that lockdowns are over and normality has ensued. More →

June 10, 2022

Young people should optimise the time they spend in the office

by Gemma Dale • Features, Flexible working

During the pandemic, around 100 million people in Europe switched to working from home – nearly half of them for the first time. This shift was rapid, with employees quickly noticing the benefits of remote work. These can include freedom from commuting, more time for personal wellbeing and increased productivity. As we move on from pandemic restrictions, we’ve seen a strong, global demand for more flexible forms of working, particularly to retain an element of remote work. While some employees want to work from home permanently, most want what’s coming to be regarded as the best of both worlds: hybrid working. Only a minority of workers now want to return to the office full time. More →

June 9, 2022

Work-life balance more important than pay for two thirds of people

by Jayne Smith • News, Wellbeing, Workplace

Rising inflation and the UK’s cost-of-living crisis have put a lot of pressure on employers to increase wages and starting salaries this year, but a new survey suggests that there’s something that employees value more than pay – work-life balance. HR and payroll software provider CIPHR polled over 1,000 UK workers to find out which job aspects matter most to them. Based on the results, over two-thirds (70 percent of women and 65 percent of men) see work-life balance – albeit a term that can mean different things to different people – as being more important than their pay and employee benefits combined (selected by 60 percent of women and 57 percent of men). More →

June 7, 2022

Offices remain key to hybrid working strategy, claims report

by Jayne Smith • Flexible working, News, Property

Hybrid work adoption is growing and becoming a permanent element of the future of work, according to the new Workforce Preferences Barometer report [registration] from real estate firm JLL. However, the report’s authors also conclude that, as employee expectations and reality reach an equilibrium, the continuing use of offices remains pivotal to work routines. More →

June 7, 2022

Are these the best countries in Europe for work-life balance?

by Neil Franklin • News, Wellbeing, Workplace, Workplace design

A new study from recruitment firm Remote claims to analyse how European countries are looking after the work-life balance of their employees. The report sets out to take an ‘holistic’ view on work-life balance taking into account of factors such as minimum wage, maternity leave, statutory annual leave, sick pay, the country’s healthcare system and the country’s overall happiness level to help workers determine the best locations for life-work balance. The UK comes in a lowly 28th place, in case you didn’t want to click on the report link. More →

June 5, 2022

Employers must do more to encourage active travel and cycling to work, says charity

by Neil Franklin • Environment, News, Wellbeing

New research carried out by YouGov on behalf of Cycling UK claims that 43 percent of young people (18-24-year-olds) are considering changing their method of travel to include more public transport and cycling to work due to expected increases in transport costs. The findings are published as the reduction in disposable income forces households to tighten budgets and workers are forking out a greater proportion of their income simply to get to work. More →