Search Results for: risk

April 19, 2016

‘Only’ a third of employees take part in corporate wellbeing programmes ⁰

by Mark Eltringham • News, Wellbeing, Workplace

Although the vast majority of employers (89 percent) say that the wellbeing of employees is important to them, participation in corporate mandated health programmes remains ‘low’ with only 38 percent of employees worldwide participating in any wellbeing activity or health-related management programmes in the last year, according to research from insurers Willis Towers Watson. In addition, 41 percent of European employers say they lack the budget and resources to deliver an effective programme. The research claims that the top five health related issues of most concern in Europe are stress (74 percent), sedentary lifestyles (45 percent), presenteeism (33 percent), obesity (32 percent) and nutrition (31 percent). In response to these issues, organisations have initiated a range of programmes, the most common of which are onsite vaccinations (62 percent), diet and exercise (61 percent), health risk assessments (58 percent) and biometric screening (53 percent).

April 17, 2016

How can commuting to your choice of office affect staff productivity? ⁰

by Darren Bilsborough • Comment, Facilities management, Flexible working, Property

To say that I am obsessive about the subject of productivity in the workplace is an understatement. It is integral to much of the subject matter I write about, including the core theme contained in my book Don’t Worry About The Rent. Whilst undertaking research, it was important for me to get to the bottom of the decision making processes that many businesses go through when choosing office space. I was well aware of the predisposition for the commercial real estate industry to ask questions around size, cost and location, but I was particularly interested in what other issues might rise to the surface and become “top of mind” for management to consider around office choice. Predictably, I found that tenant surveys, including those undertaken by Colliers International confirmed that the two major issues management would consider were size and cost. The next biggest issue however was a surprise and it related to concerns around commuting.

March 22, 2016

While politicians squabble, here’s what the Budget meant for the workplace ⁰

by Mark Eltringham • Comment, Facilities management, Legal news, Workplace, Workplace design

Strange as it may seem now, there was a Budget last week. We’d planned to produce a report on it once the dust had settled but given that whatever dust had originally been kicked up has now been swept away by a political storm, it’s only now we feel able to offer some perspective a few days out. As ever these days, the budget touched on a number of aspects of the workplace, sometimes hitting the mark and sometimes suggesting politicians don’t yet understand how people work. There was the usual stuff about rates and commercial property but also plenty to digest about the freelance economy, productivity, new technology, flexible working legislation and the current, often faltering attempts to develop wealth and infrastructure as well as the 21st Century creative and digital economy in places other than London. There’s plenty to digest here and plenty of people have already had their say, so a chance to grab a coffee and take all or some of it in.

March 11, 2016

CIPD reveals limited action by employers to address gender inequality ⁰

by Sara Bean • Flexible working, Legal news, News, Workplace

According to a new survey by the CIPD to mark the close of the Government’s consultation on gender pay reporting regulations today, a minority of organisations currently conduct any gender pay analysis, and limited action is being taken by employers to address the causes of gender inequality. The survey of over 1,000 employers found just 28 percent of employers overall and 34 percent at larger organisations (those with 250 or more employees) say their organisation conducts any analysis of the pay of men and women. Among organisations that don’t currently analyse gender pay differentials, only 7 percent of large organisations plan to conduct any analysis of the pay of men and women in the next 12 months, with 47 percent saying they won’t and 46 percent responding that they don’t know. Employers are taking steps to equal opportunities however, such as improving flexible working opportunities available to staff.

March 9, 2016

The nine workplace trends every organisation must learn to address ⁰

by Mark Eltringham • Facilities management, News, Wellbeing, Workplace, Workplace design

The latest company to set out its vision of workplace trends is food services provider Sodexo. The company’s 2016 Workplace Trends Report suggests there are nine key areas that managers should address, each linked by the common theme of striking the right balance between the organisation’s commercial objectives and the needs of its stakeholders. The report is a detailed meta-analysis based on primary research, client feedback and research from academics, trade associations and FM providers. The report covers the most talked about themes in workplace design and management including wellness, work-life balance, diversity, green building and workforce engagement. The authors acknowledge the challenge firms face in striking the balance between these complex and conflicting demands and call for an ‘holistic’ approach to resolve them (which may suggest they have as much of an idea about the right answers as anybody else).

March 4, 2016

Fewer than ten percent of business processes will rely on paper by 2018 ⁰

by Mark Eltringham • News, Technology

A new report from Xerox suggests that the use of paper in business processes continues to fall away. The Digitisation at Work report claims that the move from paper to digital processes is nearly upon us although many of the 600 survey respondents admit they may not be ready for it. The report found concerns remain over paper-based processes, with cost (42 percent) and security (42 percent) cited as primary issues. Survey respondents predicted an average of nine percent of key business operation processes will run on paper in two years time. However, over half (55 percent) of the respondents admit their organisation’s processes are still largely or entirely paper-based and about a third (29 percent) are still communicating with customers via paper.This is despite the fact that 41 percent agree moving to digital workflows will cut organisational costs and 87 percent appear to have the skill sets available to make this happen.

February 29, 2016

Full employment drive can help over a million more UK over-50s into work ⁰

by Neil Franklin • News, Wellbeing, Workplace

The UK government should find ways to encourage more than one million more over-50 into work by the end of this parliament, claims the Resolution Foundation think tank. The call comes ahead of a final report this week following a nine-month investigation into the issue full employment. The Chancellor announced a commitment to full employment in last year’s Summer Budget, with the government committing to report annually on progress towards this objective. The Foundation says that support for the over 50s, particularly to keep them from leaving the labour force, should be at the heart of the government’s strategy. Older people have contributed the fastest jobs growth of any age group over the last decade, leaving employment rates for workers aged 50-64 and 65+ are at record highs. The Foundation says that previous progress shows this group can and should be at the centre of plans for realising full employment.

February 26, 2016

War for talent and dwindling supply in London boosts regional office market ⁰

by Sara Bean • Facilities management, News, Property, Workplace

London office supply is at an all-time low according to JLL’s latest research, with around 18 million sq ft of offices required, but less than 7 million sq ft under construction. This is one of the reasons why 2015 saw a surge in pre-leasing activity across the Big 6 regional office markets, comprising Birmingham, Bristol, Leeds, Manchester, Glasgow and Edinburgh, with 850,000 sq ft let across 17 transactions compared with 15 over the five years from 2010-14. The survey shows that rental growth and refurbishment are key themes with refurbishment schemes totalling 800,000 sq ft will be delivered in 2016, with a further 10 new schemes totalling one million sq ft due to start. Greater convergence between HR and real estate also means the war for talent is a factor influencing occupier decision making. CEOs continue to cite a shortage of skills as a concern, as many Gen Z students are expected to leave their first job within a few years.

February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 23, 2016

Technology can help you manage workplace wellbeing on a global scale ⁰

by Sara Bean • News, Technology, Wellbeing, Workplace

There are global patterns to health and wealth risks; but while technological developments are enabling employers to connect to employees on a global basis, too many are still confining their benefits strategy by region. This is according to research by Aon Employee Benefits which shows that three quarters (75 percent) of employers believe they are responsible for improving the health and wellbeing of their workforce – yet one third do not fully utilise data analytics to drive their corporate wellbeing strategies. The report argues that technology should be better utilised to manage employees’ health and wealth on a global scale. Says head of broking, health and risk proposition, Matthew Lawrence: “Employers want to take responsibility for health and wellness. They are recognising that the multi-generational workforce presents challenges as well as opportunities. But the health needs of different ages and demographics mean employers and businesses really need to get to grips on effective strategy implementation, especially on an international – rather than national – scale”.

February 19, 2016

A fifth of UK commercial property may fail to meet new energy standards ⁰

by Mark Eltringham • Environment, Facilities management, News, Property

Earlier this week, we reported on the surprisingly large proportion of the UK’s commercial property that emitted far more carbon than it was designed to produce. Now, a new report from Cushman & Wakefield suggests that nearly a fifth of commercial buildings in England and Wales could be barred from being let because it does not comply with new Government energy standards. The report urges owners and investors to understand their risk and where necessary make improvements to ensure their buildings exceed the minimum energy efficiency standard – or face the prospect of the value of their assets decreasing significantly. The Government’s Energy Act, passed in the last Parliament, included a provision that from April 2018 it will be unlawful to rent out a business property with an EPC rating below the Minimum Energy Efficiency Standards (MEES), which is an ‘E’ rating. Any building that fails to meet this requirement (rated ‘F’ or ‘G’) will be classed as “sub standard” and may suffer a substantial drop in value.

February 15, 2016

Employers must meet productivity challenges of paying Living Wage ⁰

by Sara Bean • Facilities management, Flexible working, News, Workplace

A quarter of private sector employees will be directly affected by the implementation of the new National Living Wage, (NLW) over double the proportion of public sector employees. The research, conducted by the Social Market Foundation in partnership with Adecco Group UK & Ireland, warns these employers will need to overcome significant productivity challenges in order to cope with the cost. The NLW cut-off at age 25 means businesses will be faced with potential discrepancies in wages across their younger workforce. While almost a fifth (18 percent) of employees who will benefit from the NLW are younger workers surprisingly, workers aged 50 or over will make up a third. Part-time workers make up around half of the workforce in severely affected workplaces. The research also found that the workplaces severely affected by new National Living Wage tend to have low-skilled employees and are much less likely to offer in-work training.