February 12, 2018
Business leaders increasingly optimistic about benefits of artificial intelligence in the workplace
Executives at major organisations increasingly believe that pairing humans alongside machine intelligence will create a more effective, engaged, and meritocratic workplace, according to a new study released by software provider Pegasystems Inc (registration required). The authors surveyed 845 senior executives working globally across industry sectors including financial services, insurance, manufacturing, retail, telecommunications and media, and government, on the increased role of automation and artificial intelligence in the workplace of the future. The potential impact in the workplace seems to outweigh any lingering fears, the report claims. Around 69 percent of of respondents say “workforce” will refer to both humans and machine intelligence in the future. Nearly three-quarters of executives said using machines to augment human abilities would lead to increased efficiency. Over 60 percent said it could be used to improve customer service.
October 19, 2017
Future office and changing business of work debated at Workplace Trends
by Sara Bean • Comment, Coworking, Facilities management, Technology, Wellbeing, Workplace design
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