Search Results for: employee engagement

June 4, 2018

Your happiness at work is not just down to your employer

by Cary Cooper and Ivan Robertson • Comment, Wellbeing, Workplace design

When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

May 17, 2018

What exactly is driving the global workplace conversation?

by Andrew Mawson • Comment, Facilities management, Workplace design

There is a growing body of research and understanding on the impact that working environments, workplace habits and culture have on people and broader business performance. The very best workplaces in the world – some of which will be on show at Workplace Week in New York next month – are changing our expectations around the look, function and purpose of office space. These workplaces are designed much like ecosystems – every inch designed with the comfort, wellbeing and productivity of the people who occupy them in mind. The new world of ‘workplace management’ is about designing and delivering multi-faceted, minute-by-minute, multi-sensory experiences that create an emotional response. It is about designing workplace experiences to deliver a specific mission. It encompasses thinking about journeys and destinations, the fusion of space, information, and services – and how these reflect organisational personality, support human effectiveness, and lure in talent. But, as those in the industry will be all too aware, this hasn’t always been the case. So, what’s to thank for this fresh approach to workplace design and management?

May 15, 2018

Workplace aggression can lead to vicious circle of misconduct

by Neil Franklin • News, Wellbeing, Workplace

New research led by the University of East Anglia (UEA) claims that frequently being the target of workplace aggression not only affects the victim’s health but can also cause them to behave badly towards others. Workplace aggression is a significant issue particularly in the healthcare sector, where nurses can be targeted by both their colleagues and co-workers through bullying, and by patients and their relatives through ‘third-party’ aggression. While workplace aggression has been examined in relation to the health-related consequences for victims, less is known about the possible negative impact it may have on their own behaviour at work. The findings of this study suggest that the experience of anger and fear associated with being the target of aggression at work could lead some nurses to translate the emotions that are triggered into misconduct, possibly disregarding professional and ethical codes. More →

May 1, 2018

No surprises in new report on future workplace trends

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing, Workplace design

The latest Global Workplace Trends report from Sodexo focuses on the ‘workplace experience’ and how it affects levels of engagement, wellbeing and corporate performance. It’s an undemanding study that sets out seven trends covering familiar themes in a familiar way, even though the authors claim it offers ‘fresh insights’. As well as the idea of ‘experience’, it touches on ideas about the intersections of digital and physical space and the implications for people and organisations as well as the workplace professions. It uses the standard vocabulary, various buzzwords and the usual presuppositions to look at the impact of Millennials, AI, the sharing economy and so on. The visuals are the usual parade of smiling, diverse – but no unattractive, disabled and old – hipsters sharing screens and being creative in sun-dappled interiors. Sauce it with some virtue signals and it’s job done.

April 25, 2018

A few demonstrable truths about agile working that aren’t talked about enough

by Sarah Booth • Comment, Workplace design

Some topics generate a level of debate totally out of proportion with the underlying facts. Whether it’s the benefit of sit-stand desks, the influence of colour on productivity or the threat (or potential) of robotics in the office, too often it’s all sizzle and no sausage. Agile working falls into that category. It’s one of those ideas that sounds too good to be true: give people a raft of settings to work in, power them up with a few mobile gadgets and you can magically transform your workspace to ‘Google standards’ and attract all the best talent in town. But what about the reality?

April 10, 2018

British employers are failing to prepare staff for automation

by Mark Eltringham • AI, News, Technology

UK employees aren’t being equipped with the skills required by an automated workplace, according to a new study from ADP. The findings suggest that despite a third (32 percent) of workers believing their job will be automated within 10 years and one in ten (10 percent) predicting it will happen in two, half of those affected (49 percent) say their employer isn’t preparing to train or reskill them for the new world of work. ADP surveyed 1,300 UK working adults across the country as part of The Workforce View in Europe 2018, which gives a snapshot of employees’ views about their jobs, workplace and career plans. The report claims that thousands of workers are worried about the prospect of mass automation and how this will impact their own career prospects if they aren’t prepared with the right skills.

March 26, 2018

Flexible working has a range of positive benefits for workers, a new report confirms

by Neil Franklin • Flexible working, News

Flexibility in where, when and how people work, including remote work, leads to an increase in innovation, as well as improvements in communication, creativity, productivity and engagement, according to a new study from the Flex+Strategy Group (FSG). This is among the key findings from a national probability telephone survey of 595 full-time employed US adults conducted for FSG by ORC International. The report claims that sixty percent of people who have flexible working options feel they’re “more productive and engaged.” Only 4 percent said they are less so, with 34 percent feeling their level of productivity and engagement is consistent. The results suggest major corporations including IBM may have gotten it wrong when they cited remote work as a barrier to innovation and collaboration and asked employees to re-locate back to company offices. The research also found a significant lack of training required for successful flexibility.

March 12, 2018

Organisations need to create a ‘smart everywhere’ environment finds Smart Summit

by Sara Bean • Events, Facilities management, Flexible working, News, Workplace

Work is no longer a place but a set of activities which lead to a set of outcomes that could be delivered anywhere. Or as John Blackwell, Quora Consulting’s Managing Director succinctly described it at the first of the 2018 Quora Smartworking Summit’s held last week, organisations need to create a ‘smart everywhere’ environment. New digital platforms make far it easier for people to work in exactly the way they want. Research by Quora has revealed that there are 5 million people currently working in the UK gig economy or around 15.6 percent of the total workforce. More people are working post retirement age and want to work in a way that they can control, while there are increasing numbers who simply want more autonomy in their lives in the way that self-employment can offer. More →

March 6, 2018

How to reboot an activity based working project that has ground to a halt

by Karin Stahl • Comment, Flexible working, Technology, Workplace design

We moved and then nothing happened, is one of the typical problems while evaluating the ups and downs of an activity based working (ABW) journey. The key to success is to kick off and re-start a change that has stopped. A second problem is that the layout of the office not quite meets up to expectations and needs, and a third is that too few feel engagement. It doesn’t necessary work badly, but something itches. What and how to do then? Clearly showing to those in charge what is not working or not has been carried out as it was meant, and showing the arisen consequences due to that, is one of the things that must be done to enable a re-start. But that will not be enough. More →

March 5, 2018

About time we simply accepted that coworking and flexible working are the new normal

by Sarah King • Comment, Coworking, Flexible working, Workplace design

Ask someone to list innovative companies which have become notable disruptors in their market and they invariably respond with two names – Uber and Airbnb. That is because both brands are positioned squarely and successfully at the retail consumer: for people who use a taxi or take an occasional short break in a foreign city, they have become the automatic default options. But there is another equally successful business targeting the corporate space, aimed particularly at small businesses and millennial tech start-ups: WeWork. Just like Uber and Airbnb, it is less than a decade old. In that time, WeWork’s ambition of being the world’s leading coworking company has been realised. Championing itself as a disruption revolutionary, it has succeeded more prosaically by ‘creating environments that increase productivity, innovation, and collaboration,’ according to its website. WeWork’s model involves renting office space cheaply via long-term lease contracts. Small units are then re-rented at higher rates to start up companies which are happy to pay a premium because they need very little space.

February 23, 2018

Nearly a third of UK staff feel disengaged and stressed due to inefficiencies at work

by Sara Bean • News, Technology, Wellbeing, Workplace

Nearly a third (29 percent) of UK workers say that they have become disengaged and a third (33 percent) have gone as far as looking for a new job due to the frustrations of dealing with workplace inefficiencies. Alongside functional frustrations, 50 per cent of the most stressed UK workers said that they felt undervalued by their boss. With 67 percent of them doing more hours in the office, 46 per cent working more on weekends and 56 per cent taking fewer breaks, nearly half (47 per cent) of the most stressed respondents believed, given the opportunity, they could do a better job than their managers. These are some of findings of the Digital Work Survey 2018 which was commissioned by Wrike that highlight frustrations over inefficiencies at work and the worrying impact this is having on how engaged, productive and happy employees are in their roles. Of those who were feeling most stressed, 66 per cent said that over the last two years they’ve seen increased expectations around the speed at which they must deliver work.

February 16, 2018

Poor management blamed for low levels of productivity amongst UK workforce

by Sara Bean • News, Wellbeing, Workplace

A third of workers (32 percent) regularly struggle to be productive in their job, and one in six (16 percent) blame their manager – claims a new survey from ADP. This puts bad management ahead of inefficient systems and processes (15 percent) and staff shortages (13 percent) as the biggest drain on productivity in the UK workplace. The UK has been grappling with low productivity levels for a number of years, consistently placed behind other leading economies, such as Germany and the US in official productivity tables. While recent ONS figures suggested a recovery is underway, reporting the biggest jump in productivity levels for six years, the ADP findings suggests that UK PLC isn’t out of the woods just yet. Barriers to productivity also vary significantly based on age, with over 55s the most affected by bad management (20 percent), while 16 to 24-year olds are more affected by social media (22 percent) distractions from colleagues (21 percent) and stress (18 percent).