Search Results for: leadership

January 30, 2014

RICS global research charts ways for FMs to prove strategic worth

by Sara Bean • Facilities management, Knowledge, News, Property

Facilities managers across the globe need to prove the value of FM to board level directors and establish their role as a strategic and essential business function. A new global RICS Research report Raising the Bar: City Roundtables (Phase II), launched in Washington DC this week, calls for innovative new dimensions of measurement to prove FM’s effectiveness and its impact on productivity and profitability. Authored by Occupiers Journal Ltd, the report builds on findings from RICS’ 2012 research Raising the Bar: Enhancing the Strategic Role of Facilities Management (Phase I), which provided robust evidence for high-performing organisations to introduce FM as a strategic management discipline. The research also provided recommendations to support leading FM practitioners in becoming more strategic. More →

January 16, 2014

Workplace is in a state of flux, with many more changes to come

by Sara Bean • Flexible working, News, Workplace

Although we remain wary of predicting the workplace of the future, it is useful to discover what managers think is likely to happen, even if some of it is pretty obvious. In a new survey, HR decision-makers forecast the workforce of 2018 will look fundamentally different from that of 2013; including more workers opting to work part-time rather than retire (92%), managing an older workforce (88%), individuals maintaining and developing skill sets in multiple simultaneous careers (79%) and more than half of all workers being temporary / on contract or freelance (60%). A whopping 98 per cent of organisations have already experienced some kind of major organisational change over the last five years – the most common being restructuring (74%), a change in leadership (64%) and downsizing (64%). More →

January 13, 2014

Retaining valuable employees is top global priority for CEOS this year

by Sara Bean • News, Workplace

The number one priority of business leaders worldwide this year is how best to develop, engage, manage, and retain existing talent. This worker-centric approach means that employee engagement and better management will take centre stage as the way to improve competitiveness, win new customers and raise productivity. According to new research from The Conference Board and UK partner CMI (Chartered Management Institute), CEOs will concentrate on creating a strong internal talent pipeline rather than seeking to recruit externally, with nine out of the top 10 global Human Capital strategies focused on current employees, including providing training and development, raising employee engagement and increasing efforts to retain critical talent. Other closely linked priorities identified in the CEO Challenge 2014 are customer relationships, innovation, operational excellence, and corporate brand and reputation. More →

January 7, 2014

Fifth of undervalued and disengaged staff plan to move jobs this year

by Sara Bean • News, Workplace

One of the most over used phrases of last year has got to be ’employee engagement’, with a mountain of research, blogs and features devoted to ways employers could and should enhance their relationship with employees. But those managers who question the validity of the arguments for addressing employee engagement should consider this; admittedly yet another survey, but one published by the respected Institute of Leadership & Management. According to its study of more than 1,000 workers, almost one in five (19%) of UK workers plan to leave their jobs this year. The reason? Almost one fifth (16%) of the people aiming to leave their job said they were moving on because they do not feel valued by their current organisation. More →

December 11, 2013

Advice to Government to stick to carbon reduction budget welcomed by UK-GBC

by Sara Bean • Environment, News, Property

The Coalition must stick to agreed targets to dramatically reduce carbon dioxide emissions, the government has been told. The Committee on Climate Change (CCC), the statutory body set up to advise the government on meeting long-term carbon goals says there has been no change in the circumstances upon which the fourth carbon budget (2023 – 2027) was originally set in 2011 that would justify lowering current proposed levels of emissions cuts. Responding to Chancellor George Osborne’s request to review the carbon budget, the committee said if anything, changed circumstances point towards a tightening of the budget. Its findings were backed by the UK Green Building Council, which says that the construction and property sector has been plagued by Minister’s shifts in energy management policies.

November 18, 2013

Interview: Dave Coplin of Microsoft on Big Data, engagement and culture

by Mark Eltringham • Comment, Technology, Workplace, Workplace design

Dave Coplin joined Microsoft in 2005, and is now its Chief Envisioning Officer, helping to envision the full potential that technology offers a modern, digital society. He is a globally recognised expert on technological issues such Cloud computing, privacy, big data, social media, open government, advertising and the consumerisation of technology and is the author of a recent book called “Business Reimagined: Why work isn’t working and what you can do about it”. He is also one of the main speakers at this year’s Worktech conference in London on 19 and 20 November. In this exclusive interview with Insight he offers his thoughts on the lack of engagement between firms and employees, the most common misunderstandings about flexible working and the challenges facing managers in IT, FM and HR.

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November 11, 2013

When sorry seems to be the hardest word, it creates a workplace trust gap

by Sara Bean • News, Workplace

Harvard Business School recently identified that the advantage of the British habit of continuously apologising makes us seem more trustworthy. When it comes to subordinates, we’re less magnanimous. Just 5 per cent of UK employees receive an apology from their boss whenever they make a mistake, affecting levels of trust in leaders and employee engagement. The Global Leadership Pulse survey by The Forum Corporation warns managers that not taking responsibility for workplace gaffes is having a direct correlation to how much employees trust company leadership. This is because 49 per cent of managers and 24 per cent of employees believe that acknowledging personal mistakes is one of the key things leaders can do to inspire trust; and being able to trust your boss is very important for 93 per cent of the employees surveyed. More →

November 8, 2013

The journey to get more Women on Boards is one worth taking

by Debra Ward • Comment, Facilities management, Workplace

There has been so much written lately about women on boards and what is holding women back from becoming board members. The evidence highlights that gender diverse companies are less volatile, have a higher ROA and a lower employee turnover rate, yet this still seems not to have spurred on employers to take up the board equality issue. My question is why have so few women progressed to board level? Personally, I disagree with quotas, believing that the best candidate should be appointed. Do we really need a quota to swing the pendulum into a more balanced position? Regardless of your view, the evidence is clear; companies with gender mixed leadership outperform those who have little or no senior female representation. Why then would companies choose to not reset their gender balance in senior positions? More →

November 4, 2013

Leading US organisations pledge to promote healthy buildings and communities

by Sara Bean • Environment, Facilities management, News, Property

Adobe, one of the first companies to adopt the US Green Building Council’s Leadership in Energy and Environmental Design (LEED) standard, is to conduct a study of its LEED certified workplaces to determine if they measurably contribute to more collaborative, creative, innovative and healthy employees. The move is part of a new Building Health Initiative launched last week by the California chapter of the USGBC. Google, Arup and Interface are amongst the founding partners, along with approximately 20 other organisations from a range of sectors. The movement aims to elevate green building as a benefit to public health as well as encourage the development of transparency standards in building materials. More →

October 29, 2013

Looking forward to Workplace Week; productivity and the connected organisation

by Mark Eltringham • Events, News

‘High Street’ at Network Rail’s Milton Keynes base

There’s not much time to go before Workplace Week, which takes place from the 4th to 8th November. The annual workplace conference and fundraiser for Children in Need will include more than a dozen visits to offices in London and around the UK, a one-day convention and events staged by Kinnarps, ASOS, KPMG, Herman Miller and Colebrook Bosson Saunders. Site visits include to the public sector’s new generation of landmark buildings, Network Rail, RBS and Innocent Drinks. The theme of this year’s convention on the 5th November is Driving Productivity Through The Connected Organisation which will take place at PricewaterhouseCoopers’ offices. Speakers includes Keith Saxton, director of financial services at IBM Research; Johnny Dunford, global director of commercial property at RICS; and Liz Nottingham, Regional HR Director for Western Europe at Starcom MediaVest group.

October 21, 2013

Job satisfaction keeps employees motivated more than bonuses

by Sara Bean • Flexible working, News, Workplace

The reported levels of stress felt by banking employees already suggests that generous bonuses do not necessarily equate loving the job. Now a new study published today by the Institute of Leadership & Management (ILM) confirms that across the business sector, the single most effective motivator is job satisfaction (59%), with just 13 per cent saying the prospect of receiving a bonus or other financial incentive motivates them to work harder in their role. The survey of over 1,000 employees found that a competitive salary and a good pension are highly effective motivators (49%) but getting on with colleagues (42%) is nearly as important. The report also highlights how important good managers are to ensuring happy and motivated staff. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →