Search Results for: management

July 21, 2015

Neocon highlights four of the world’s most important office design trends

by Neil Franklin • Comment, Events, Workplace design

We live in the Global Village, Marshall McLuhan’s idea from 1962 of an electronically contracted world in which attitudes, cultures and our political, business and legislative framework begin to pull together. Yet each nation is shaped by little differences. That is why the comedy programme The Office found an audience on both sides of the pond, but one that needed Wernham Hogg in Slough to become Dunder Mifflin in Scranton, Pennsylvania for it to work for the local audience. The central idea of the show has a universal appeal but needs a local voice. And what is true for The Office with a big O is also true for the office with a small o. This was the takeaway conclusion of a series of events staged in London and Manchester last week by Milliken and Humanscale. The touchstone for these events was a debate about the main conclusions of of June’s Neocon.

July 20, 2015

Majority of women do not feel they are discriminated against at work

by Mark Eltringham • Flexible working, News, Workplace

The overwhelming majority of women do not feel they face discrimination at work, according to a new report based on data from 170,000 UK workers. However, the study from the Great Place to Work Institute does identify a number of challenges that women face at work. The report – Women at work. Is it still a man’s world? – highlights the need for employers to pay closer attention to the specific differences between men and women’s experiences at work, rather than just focusing on overall results. The authors suggest that ‘this will help to identify and address any inequalities such as making pay and promotions more transparent and ensuring policies and practices are gender and age relevant’. The study makes clear that it is the combination of age and gender that presents the greatest challenges, especially in ensuring diversity in senior roles.

July 17, 2015

Do we really think the future of work involves our replacement by robots?

by Simon Heath • Comment, Flexible working, Technology, Workplace

A report published recently by my former colleagues at CBRE called “Fast Forward 2030: The Future of Work and the Workplace” claims that by 2025 so many people will be more interested in being happy and having creative roles that up to 50 percent of current occupations will be defunct. 35 years elapsed between the release of Orwell’s 1984 and the eponymous year and very little of Orwell’s dystopian vision came to pass. 2030 is a scant 16 years away so, even if one takes the exponential pace of change into account, it’s perhaps a bit of a stretch to think robots will have taken their seat at the table in quite the way we appear to think they will. Also unchanged one assumes are the attitudes of those who have a vested interest in the status quo or in dictating where the benefits of change will fall.

July 14, 2015

Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

July 9, 2015

London transport shuts down ….. agile workers unaffected …..

by Paul Carder • Cities, Comment, Flexible working, Wellbeing

London’s Financial Times reported this morning, “The worst London Underground strike in more than a decade saw millions of Londoners struggle to get to work”. It is chaos, here in the UK capital – the top global city in PwC’s Cities of Opportunity ranking. It is a sorry state of affairs, as in a scene reminiscent of 1970s union-crippled Britain, the “workers” representatives couldn’t agree with “the management”. “Workers” and “management”…we thought we had overcome that particular divide in business and society, didn’t we? But, some people have a vested interest in keeping it very much alive. In the large, industrialized, unionized industries such as transport, it lives on. Only last year, UNITE union leader Len McCluskey addressed his supporters in Liverpool as “sisters and brothers” like some mid-20th century socialist (which, of course, he is).

July 8, 2015

Productivity starts with people, advises CIPD ahead of today’s Budget

by Sara Bean • Flexible working, News, Workplace

Investing in people’s development and offering flexible working practices can help organisations boost productivity. This is according to research by the CIPD published ahead of today’s budget, which the Chancellor has said will put the emphasis on improving UK productivity. The report: Productivity: Getting the Best out of People, explores the factors that help to explain why some businesses have higher productivity than others and finds that there are clear links between productivity and how people are managed at work. The report finds that performance tends to be higher in businesses where there is a focus on higher quality products or services rather than only on low cost and where workplace culture is clearly aligned with the future direction of the business. Investment in workforce training and an intelligent approach to the implementation of ‘smart’ or agile working practices also has a positive impact.

July 6, 2015

Humans will remain at the heart of the emerging digital workplace

by Maciej Markowski • Comment, Flexible working, Technology, Workplace design

The speed of technological development over the last 30 years has been pretty mind blowing. Of course, some technologies came and went, for instance you would struggle finding fax machines in your office nowadays or people using Pagers to contact one another. It’s no wonder that in the early nineties futurologists predicted the death of the office. Technology was shaping the way we worked and was leading us away from office buildings towards a digital workplace. Yet videoconferencing hasn’t destroyed the need for business travel. Team meetings haven’t been abandoned because of messaging services like Yammer, Slack, Lync and Webex. We still do a lot of business face to face over coffee in a meeting room. Although technological advances have greatly improved the way we connect and do business, companies still appear to value human interaction.

July 2, 2015

Over half of workers feel required to work on holiday, and it’s becoming the norm

by Sara Bean • Flexible working, News, Technology, Wellbeing, Workplace

Mobile technology is acknowledged as a boon to flexible working, but can very easily spill into an unhealthy work/life balance. This is most in evidence around summer holiday time, as illustrated by the latest poll on the subject by the Institute of Leadership & Management (ILM). It surveyed more than 1,000 UK workers and managers to find that more than half of workers (61%) feel obligated to work while on leave. The ILM suggests this is the negative side effect of modern technology, as people are contactable anytime and anywhere. 64 percent read and send emails during their time off, 28 percent take business phone calls and 8 percent go into the office. Meanwhile, only 28 percent of those surveyed reported that they had had arguments with friends and family about their working on holiday, down from 37 percent two years ago, which seems to indicate that it is fast becoming the norm to be constantly switched on.

July 2, 2015

Employees prefer diverse working experiences to traditional career ladder

by Sara Bean • Flexible working, News, Workplace

Employees value a varied working experience and flexibility over traditional, linear career progression, a global study published by the Top Employers Institute claims. The Career & Succession Management Report identifies the global developments forcing employers to rethink career and succession management strategies. These include skill shortages resulting in a global competition for best talent and an increased risk of losing business-critical knowledge due to the ageing of the workforce. There is also a new generation of workers seeking diverse work assignments and flexibility, who are taking greater responsibility for their own career management, resulting in less loyalty to employers and less interest in the traditional step-by-step climbing of career ladders. The findings suggest that HR needs to move from assuring the smooth succession of leadership to concentrate more on wider long-term staff engagement and retention.

July 1, 2015

Three ways in which the business case for green building design is moving on

by Dan Callegari • Architecture, Comment, Environment, Facilities management, Workplace design

The case for sustainable building design used to be based on two straightforward principles. The first was that buildings had to offer up some sustainable features to comply with the ethical standards of their occupiers. The second was that there was some financial benefit. Often these principles went hand in hand, especially when it came to issues such as energy efficiency. They remain the foundations of the idea of green building design and are applicable across a range of building accreditations such as BREEAM as well as standards relating to specific products and policies. Over the past couple of years, however, we have become increasingly aware of other drivers that might make us all re-evaluate how we approach sustainability. These drivers are based on a more sophisticated understanding of green building design and the benefits for all of those involved.

June 30, 2015

Is the environment now a non-issue for building occupiers and managers?

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

This week, I took part in a series of debates in London and Manchester. The discussions, led by Rob Kirkbride of the US workplace design trade journal Monday Morning Quarterback, focused on workplace trends in North America and Europe, based on the issues that dominated the recent Neocon show in Chicago. This in turn is based on the premise that what suppliers talk about when they present their products in public reflects what their clients are saying to them. However, one subject we didn’t cover in any detail was the environment, because nobody was talking about it very much at Neocon. Indeed nobody seems to talk about it very much at exhibitions anywhere these days. While few would deny that sustainability is an important subject, could it be that it is now something of a non-issue for building occupiers and their suppliers?