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Sprinkling a little stardust on the workplace design debate

Sprinkling a little stardust on the workplace design debate

The idea that extraterrestrial organisms have throughout time seeded the surface of the Earth is not the sole preserve of loonies, mystics, conspiracy theorists, the permanently stoned and various wishful thinkers. This idea of panspermia has some pretty high profile and serious adherents. Perhaps one of the most surprising was the renowned but controversial astrophysicist Sir Fred Hoyle; pillar of the scientific community for much of his life, atheist, Darwinist and the man who coined the term Big Bang, albeit as a way of disparaging it. Yet also a man who believed that the global 1918 flu pandemic, polio and HIV were each the result of micro-organisms that fell from the skies rather than developing here on Earth. The broader scientific community dismisses such thinking because it derives in part from either an incredulity at the processes involved – as was the case with Hoyle – or an ignorance of them.

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Settings and serendipity define workplace design at Clerkenwell Design Week

Settings and serendipity define workplace design at Clerkenwell Design Week 0

Because a vast show like Clerkenwell Design Week is about as easy to digest as a whale omelette, visitors often find themselves discussing with other people what is worth seeing and, perhaps more importantly, what they think its themes are. At this year’s show, the fine weather meant it was possible for people to occupy the pavements with a drink and share a general feeling that in terms of workplace design, there were few, if any, standout products and that most of the themes were now pretty well understood.

There was a great deal of talk about the need for privacy, the creation of a choice of settings in which to work, the influence of the coworking movement, wellbeing, agile working, Millennials, the intersection of design idioms from the domestic and commercial worlds and planned serendipity. These are now familiar subjects and, with the exception of a largely false narrative about Millennials, all in tune with the main concerns of occupiers and employees. They may be familiar but we should celebrate the fact that this in itself signifies not only growing sophistication in the demands of buyers but also the way we address workplace issues as a sector. Most tellingly, there is one common factor at the heart of each of the concerns addressed in the designs on show; people.

This marks a profound shift from the old hierarchical constraints that used to define office design. The idea that a building should be carved up and shared out semi-permanently between individuals based on their job and status for set periods of time now looks more and more archaic as each day passes. The modern workplace can be pretty much anything it wants to be and we should not take that for granted just because it’s been said before.

Boss Design

Boss Design

Encapsulating these ideas was a brand new range from Boss Design called Atom designed by Simon Pengelly. The business model of Boss has always meant it found itself at the intersection of various forms of design with a portfolio of products that could be used in a variety of settings, but Atom offers a fully resolved menu of elements that make the idea explicit.

Where once modularity in furniture design meant that parts fixed and tessellated, it now refers to a more freeform interpretation. This isn’t Lego modularity but something more organic, ingredients rather than parts.

The designs are very much focussed on people. These are the sorts of products that invite people to work in the ways that suit them best. Designers and office buyers are given the elements needed to offer employees choices but without any sense that solutions are prescriptive. As Simon Pengelly explained, it’s all very well having collaborative space but it only works if you’ve then got a space to do something with the ideas you’ve just shared. This was the best resolved system of products at the show and one very finely attuned to 21st Century office life.

Boss Design

 

Steelcase

The world’s largest office furniture manufacturer was pursuing similar themes while also sharing the stage with Microsoft, a firm with which it has just announced a global partnership agreement, focussed in large part on the forthcoming Surface Hub, previews of which were available at the event. The main focus of the firms’ approach was how work settings can be integrated with technology to produce working environments that foster creativity. In the accompanying presentation, we were told not only that this will be the main focus of office design in the coming years as machines take on most of our process driven work, but also that if office furniture firms want to survive the century, they’ll need to be talking about far more than office furniture which is perfectly true and equally applies to the whole workplace sector. This is not a time for one trick ponies.

Appropriately Steelcase offered up a number of settings to give people the chance to work creatively including a Respite Room. Offices may exist to bring people together but we always need time away from them.

Steelcase (and top)

 

Connection

Connection was one firm that made the link between wellbeing and domestic and commercial design explicit with a soft seating system called Hygge. This is a reference to the modish Scandinavian practice of hygge, which cleverly taps into our ongoing fixation with all things Nordic and our belief that they have a unique insight into how to achieve a work life balance and look after themselves. The firm was also on point with its new co.table which again expresses the overlap between domestic and commercial design as well as the increasing adoption of agile working models. Connection was also addressing the issue of acoustics and privacy with its elegant system of rooms, now a well-established requirement for shared spaces.

Connection

 

Spacestor

Another firm characterising the intersection of domestic and commercial design as well as the creation of room settings, Spacestor launched their new Palisades room divider system. Not screens but the sort of dividers used to break up space, as well as store and display objects. Spacestor were also showing their work pods, including options defined as railway carriage and phone booth.

Spacestor

 

Sit/stand workstations

Now almost as ubiquitous as the bench desk, sit/stand workstations have become mainstream in the UK as they have been for quite some time in parts of Scandinavia. In part this is down to the medicalisation of sitting down as a result of some well thought out but – in my view – slightly off the point PR. But it is also a signifier that firms are interested in the wellbeing of their staff, an issue about which it is impossible to be cynical.

So Staverton, Humanscale and others had nice products on show, but it is evident that as is true with bench desks (and toilets, come to that), the product itself exists in pretty much its purest form as it is. It is a worksurface with an actuator to make it rise and fall. It’s a good product, but one which you can hardly expect to see evolve.

Staverton

 

Task seating

Conversely, the design of task chairs has actually returned to a simpler form. Over the past 20 or more years, there had been a race to see who could offer users the most adjustments. So, where once the chair merely went up and down and rocked, every part of it had to be adjustable in at least one dimension and preferably three. An arms race, if you will. The result was a proliferation of controls around and underneath the seat.

Over the past few years, we have seen a reversal of this in favour of something more intuitive. Typical of this new generation of chairs are the se:joy from Sedus, Trinetic from Boss Design, various designs from Humanscale (who, it could be said, catalysed the development of chairs that work with the body rather than an instruction manual) and, new this year, the EVA chair from Orangebox which claims that by ‘refining the chair to just a few controls has allowed us to focus on maximising the range of adjustment it offers’. Counter-intuitive maybe but they’re right.

Orangebox

 

Flooring

Innovation in carpet design tends to come about as a result of the interrelationship of new materials and manufacturing technology and the designs each manufacturer can derive from them. There are some great products on the market, and each one has a separate narrative woven around it, if you’ll forgive the pun. These can range from the use of colour and trends forecasting, to environmental concerns, the crafts movement, biophilia and printing techniques.

In typical fashion, the major flooring showrooms at Clerkenwell Design Week had lively events programmes that highlighted trends in the market and are perhaps somewhat less product focussed than furniture showrooms. So, Interface focussed on the positive effects that design can have on people, Milliken hosted a series of events including a Design in Education debate with Jay Osgerby and Annie Warburton and Shaw Contract hosted several CPD accredited talks including one rejoicing in the title “Using virtual reality as a participatory approach for evolving spaces in our cities”.

Porcelanosa

 

Socialising

And, of course an event like Clerkenwell Design Week would be nothing without the chance to have a drink and a chat with friends and colleagues. The event this year was blessed with blue skies and temperatures in the high twenties, which is a mixed blessing if you’re hosting parties at one of the showrooms. Despite concerns that the warm weather would mean people swapping bars for studios, all the events seemed incredibly well attended, including those at Vitra and KI.

This is, of course one of the main aims of such exhibitions, to bring an industry together as one and with one voice, at least this year with regard to the aims and concerns of workplace occupiers and the people who work for them. In all senses, an event about people.

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Paul Goodchild is the Design Director of Fresh Workspace.

IBM’s retreat from flexible working. The world responds

IBM’s retreat from flexible working. The world responds 0

In February 2013, Yahoo set off a mighty global stink when it sent a memo telling staff to forget about working from home, Starbucks, wherever and return to its corporate embrace. The intention of recently installed CEO Marissa Mayer was to increase collaboration and productivity by getting everybody in the same space. There is some logic to this, except for one thing. As Andrea Hak wrote for us in her masterful post mortem of the whole debacle last year: “With this change Yahoo was trying to attack a symptom rather than the root of the problem. Pitting employees against each other in a stack ranking style system actually discourages collaboration. The experiences of companies that ditched this system have shown that employees are more likely to try and undermine the competition than work together.” So who in the tech sector would possibly make the same mistake again?  The answer is IBM.

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We will soon all have to work into our 70s, claims World Economic Forum

We will soon all have to work into our 70s, claims World Economic Forum 0

The retirement age in Britain and other developed countries will need to rise to 70 by the middle of the century to head off the biggest pension crisis in history, according to a report from  the World Economic Forum. The world’s six largest pension systems will have a joint shortfall of $224 trillion by 2050, imperilling the incomes of future generations and setting the industrialised world up for the biggest pension crisis in history. To alleviate the looming crisis, governments must address the gaps in access to the pensions system and ageing populations as they are the key sources of the widening pension gap. These are the main findings of the new World Economic Forum report, We’ll Live to 100 – How Can We Afford It?, released today, which provides country-specific insights into the challenges being faced at a global level and potential solutions. The report is the latest study to calculate the impact of ageing populations in the world’s largest pension markets, which include the United States, United Kingdom, Japan, Netherlands, Canada and Australia. The issue has implications for the workplace that are already becoming evident as the working population ages and more people choose to defer retirement.

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Facilities managers should become “gardeners” rather than architects, claims report

Facilities managers should become “gardeners” rather than architects, claims report 0

A new white paper from ’boutique’ facilities management firm Anabas. It claims that the proliferation of diverse office environments and agile working means that facilities managers must develop a greater insight into the behaviour of people to help them deliver. The report, What Type of Office Worker Are you?, claims that it ‘helps to rediscover what it means to be human in the workplace and takes us back to the beginning by focusing on understanding individual behaviours, work styles and how they influence interaction within the workplace itself. It examines the importance of people in the workplace and discusses the ‘work style formula’ of – Culture + Mobility + Temperament – demonstrating how this can guide behaviours. It also claims to identify four main types of worker based on brain chemistry; Pioneers, Guardians, Drivers and Integrators and how despite the differences, each is driven in the same way, by the environment.

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An overdue attempt to connect smart buildings with smart people

An overdue attempt to connect smart buildings with smart people 0

As first events go, the inaugural outing for the Smart Buildings series of conferences  succeeded in delivering a full day of insightful presentations and debates, with a highly engaged audience of industry experts. A theme to emerge early on – in the opening remarks by Worktech Academy’s Jeremy Myerson in fact, was that the concept of ‘smart buildings’ is far from new. Depending who you ask, the idea goes back to the 90’s, the 80’s or even the 60’s. So why have we waited until 2017 for a conference on the topic? Many of the presenters agreed this is because we have only recently entered a new technological phase – the ‘plateau of productivity’ of Gartner’s Hype Cycle, as Owen King of Unwork pointed out – the time when widestream adoption of a technology kicks in and its viability becomes more clear. Indeed, the benefits of smart buildings are now widely regarded to fall into six categories; sustainability, productivity, talent, wellbeing, brand and cost control. And, while sustainability was the topic du jour at similar events six or seven years ago, the industry focus has shifted towards productivity and wellbeing.

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Half of UK employees work one unpaid day a week, but Germans get an even worse deal

Half of UK employees work one unpaid day a week, but Germans get an even worse deal 0

Half of UK employees work one day a week for free, but Germans do even more unpaid timeNearly half of UK employees are effectively working an extra day per week for free, claims new research from Powwownow. On average, UK workers spend just under seven hours per week working outside of contracted hours – the equivalent of a nine-to-five working day with an hour for lunch – but nearly half of them (42 percent) receive no pay for this extra days’ worth of work. A quarter of UK workers (26 percent) receive their standard pay for any overtime, while a fifth (21 percent) are rewarded with ‘time and a half’. Only 6 per cent receive ‘double time’. Germans get a worst deal though, as employees spend an average of 7 hours and 54 minutes working extra but a huge 61 percent of workers receive no pay at all for this time. Workers in Sweden spend the least time working outside of contracted hours, with only 4 hours and 9 minutes of extra work per week.

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Financial problems for over half of employees are affecting their work performance

Financial problems for over half of employees are affecting their work performance 0

One of the biggest concerns cited by many of those being polled on their views during the General Election campaign has been the high cost of living compared to wages. Now a new report claims that over half (55 percent) of employees are experiencing financial problems, which are affecting their behaviour, relationships and ability to perform at work. Although the nationwide study of the financial wellbeing of UK workers The DNA of Financial Wellbeing 2017 report, claims that nearly a third (32 percent) cite finance as their biggest concern; 66 percent of HR directors, think that financial worries are not of concern to their employees. The findings from Neyber, a financial wellbeing company, shows that 47 percent of workers are borrowing money to meet their basic financial needs, with 25 percent borrowing on a credit card, followed by 13 percent through a bank overdraft and 13 percent borrowing from friends and family. Meanwhile, an increase in so-called zero hour contracts means that nearly half (47 percent) of workers in the North and Midlands have an income fluctuation of more than 10 percent each month.

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Reflection on facilities management and the people I’ve met along the way

Reflection on facilities management and the people I’ve met along the way 0

facilities management there and back againI’m in reflective mood. Yesterday was #WorldFMDay, I thought I should reflect on my affection for, and criticism of, Facilities Management (or Facility Management). It is merely one person’s perspective. But it may provide a viewpoint, perhaps useful (or not) for the younger professionals joining our sector. There are some great, varied, and sometimes well-paid careers ahead for people who pick up the education and variety of skills needed in today’s FM market. And to keep my friends happy, I’ll take the widest definition of FM that you may find! It is different in almost every organisation, and only limited by what one chooses to add to the FM portfolio. And the confidence shown in FM by the leadership of that organisation. That confidence is in the people who lead, manage and deliver FM – and there are some great leaders, managers and ‘do-ers’ around the world. It is a truly global sector.

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A mixed forecast for the accountancy profession: Brexit highs and digital lows

A mixed forecast for the accountancy profession: Brexit highs and digital lows 0

The accountancy profession is facing an uncertain future in the traditional sense. The question of automation is on everyone’s minds, as are the complexities of Brexit. On the one hand, news from the Association of Chartered Certified Accountants (ACCA) suggests accountants will be in high demand during the Brexit process, on the other, gloomy reports of job automation suggest accountants will be one of the professions hardest hit in Britain’s long-term future. The implications of Brexit are yet to be uncovered. Clearly, Brexit will be a complex process and businesses will undoubtedly require the strategic insight and rigour of the accountancy profession. We have accepted that exiting the EU will likely be a complicated drawn-out process. The effects on business will be bound up in complex trade deals, government policies and the ratification of EU laws affecting business in the UK.

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Good working relationships and less stress are key to workplace happiness

Good working relationships and less stress are key to workplace happiness 0

Less stress and better workplace relationships are the reason why the happiest regions to work in the UK are Yorkshire and the Humber; while uninteresting work is the reason why employees in Scotland and the South are the most unhappy. Research into workplace happiness by Happiness Works on behalf of Robert Half UK claims that 77 percent of employees in Yorkshire and the Humber are the happiest employees in Britain, well above the national average of 63 percent. Those questioned find their work more interesting (74 percent), get on with their team (88 percent), have good friends in the office (72 percent) and suffer less stress (38 percent). Britain’s most unsatisfied employees are those working in Scotland and the South of England, with 17 percent of employees saying they are unhappy at work and one in six expressing their work is not interesting. Over a quarter of those in South (27 percent) don’t have good friends in the office or don’t get on with their teams and one in seven (14 percent) in Scotland feel the same. However, employees in Scotland (63 percent) and the South (65 percent) do believe they have a good work-life balance.

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Three workplace managers walk into a bar … and the rest is no joke

Three workplace managers walk into a bar … and the rest is no joke 0

This is a long tale, but a worthwhile one to tell, and something that many of you will relate to, especially if you have anything to do with workplace design or management. Three managers walk into a bar. This is always a good place to start. They each have gender-neutral names, so I’ll leave you to work out whether they may be male or female. Not that it even matters in this context. Frankie gets there first. “Hi. Large glass of wine please. What do you have?” The bartender pauses, then replies: “We have … red … or … um … white. Um … oh, and fizzy and pink”. Frankie thinks for a moment, dismisses the idea of a cocktail or a short, then orders a beer. It’s a corporate training centre after all. What would you expect in a place like this? An extensive wine list?

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