Search Results for: people

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. (more…)

IN Magazine Supplement: internal communications for hybrid working cultures

IN Magazine Supplement: internal communications for hybrid working cultures

by • Briefing, Premium Content

hybrid working supplementOne of the many important talking points of The Great Workplace Conversation and the widespread adoption of hybrid working over the past three years has been how we talk about change. Whenever anybody refers to people ‘returning to work’, they can expect to be corrected by somebody else pointing out that most people never stopped working during the various lockdowns. They’d stopped going into work. In the same way, people are increasingly likely to point out that the office and the workplace are often two different things. Words matter. Precision matters. Shared ideas matter. Engagement matters. (more…)

While AI revolutionises the workplace, employees take charge and companies scramble

While AI revolutionises the workplace, employees take charge and companies scramble

by • AI, News, Technology

 

A new study claims to reveal a new dynamic unfolding in the workplace: a rush towards AI adoption driven by employees, even as companies struggle to keep paceA new study claims to reveal a new dynamic unfolding in the workplace: a rush towards AI adoption driven by employees, even as companies struggle to keep pace. The 2024 Annual Work Trend Index from Microsoft and LinkedIn titled AI at work is here. Now comes the hard part highlights one particular finding: 79 percent of leaders believe AI is crucial for staying competitive, yet 60 percent worry their companies lack a proper plan. This leadership gap is creating a situation where employees are taking matters into their own hands. (more…)

Peace and quiet at work? Here are ten of the best and most far out solutions

Peace and quiet at work? Here are ten of the best and most far out solutions

by • Features, Workplace design

 

Any survey that sets out to establish what people believe cuts their productivity and annoys them most about their workplace invariably throws up the same result; the noise and distractions generated by other people. So it will come as no surprise to learn that the same surveys usually find that employees believe that peace and quiet and freedom from distractions is the most important factor when it comes to getting some decent work done. (more…)

Beware the workplace mouse trap

Beware the workplace mouse trap

by • Comment, Workplace

Life imitates art part 94. Scientists have discovered that lab mice may be conducting their own experiments on us. A paper published in the journal Current Biology and summarised here, speculates that mice seem to be testing their testers. They do this by deviating from simple expected behaviours such as responding to rewards to work out what might happen. (more…)

CIPD Festival of Work moves to London’s ExCeL for free, two-day event 

CIPD Festival of Work moves to London’s ExCeL for free, two-day event 

by • Events, News

The CIPD Festival of Work returns this June at a brand-new venue: the universally beloved ExCeL London.The CIPD Festival of Work returns this June at a brand-new venue: the universally beloved ExCeL London. The CIPD says the free, two-day event will be a jam-packed, interactive line-up that celebrates innovative ideas and discusses the dilemmas facing the world of work. The Festival will aim to bring together a wide range of exhibiters and over 150 international inspirational thought leaders and leading experts, across seven stages. They will be discussing a diverse range of topics that will ’empower everyone, no matter their profession or sector, to promote meaningful and positive change and create a better world of work’.  (more…)

Hybrid working era means a boom time for workplace apps

Hybrid working era means a boom time for workplace apps

by • Facilities management, Flexible working, Technology, Workplace design

A new generation of workplace apps, coupled with a choice of settings, help people tailor their days and their experiencesDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days apps promise a much more sophisticated workplace experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” (more…)

Commuting costs continue to put strain on office worker finances

Commuting costs continue to put strain on office worker finances

by • Flexible working, News, Wellbeing

UK employees are suffering higher cost-of-living expenses, especially due to transportation costs and tensions may rise as many companies enforce return-to-office policies. That is according to the latest study conducted by Capterra on 248 U.K. employees, the majority (69 percent) say their work-related costs have increased over the past 12 months, especially the price of groceries (95 percent), utilities (85 percent), eating out (78 percent), and petrol (63 percent). (more…)

Wellbeing and flexibility are the keys to workplace success

Wellbeing and flexibility are the keys to workplace success

by • News, Wellbeing, Workplace

A new poll from BSI claims that employee health and employer flexibility are key elements to harness a future age-diverse workforce. Evolving Together: Flourishing in the age-diverse workforce considers how today’s business leaders think businesses and policymakers can respond to demographic changes to enable individuals to thrive and organizations to grow as greater numbers work beyond the age of 65. (more…)

Stress, anxiety and a beamish response to it all

Stress, anxiety and a beamish response to it all

by • Comment, Legal news, Workplace

Stress, uncertainty and the medicalisation of dissatisfactionWe now have a policy of not offering ourselves as an outlet for any of the deluge of comment pieces and surveys that are published each year to accompany the various days – and increasingly weeks and months – dedicated to certain conditions like stress and anxiety. They are a gift both to and from the PR industry. This is largely because we cover such issues year round so don’t feel the need to add to the PR feeding frenzy they generate. Whatever you make of the findings of the reports and others like them, even cynics would have to acknowledge they tap into an unmistakable feeling that work is not as enjoyable as it should be. (more…)

A philosophical take on meaningful work

A philosophical take on meaningful work

by • Comment, Wellbeing, Workplace

But what exactly makes a particular job an instance of “meaningful work”? Is it just any sort of work people happen to believe is meaningful? Or is it a job with certain objective features?Work is an inescapable feature of the modern world. Most of us, except for a lucky few, spend a significant portion of our lives working. If this is the case, we may as well try and make it meaningful. In a 2019 report, 82 percent of employees reported that it is important to have a purpose in their work and that creating meaningful work was one of their top priorities. But what exactly makes a particular job an instance of “meaningful work”? Is it just any sort of work people happen to believe is meaningful? Or is it a job with certain objective features? (more…)

Event explores how the government is setting new office standards for civil servants

Event explores how the government is setting new office standards for civil servants

by • Company news, Facilities management, Property, Workplace design

At a recent event, the Government Property Agency brought together Civil Service leaders to exchange ideas, debate trends and inform how the GPA delivers its property services. The GPA is leading one of the country’s biggest and most ambitious workplace renewal programmes for its clients – delivering a smaller, better connected, better quality, and greener property estate to support the work of Civil Service teams and bring them closer to the communities they serve. (more…)

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