June 15, 2022

Poor mental wellbeing costs UK contact centres almost £1 billion each year

People working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to a new study, Duty of Care Gap [registration] from MaxContact. The contact centres industry is a huge contributor to the UK economy, employing over 800,000 people across the country. Yet the industry is facing a mental health crisis, with 83 percent workers saying their work is taking a toll on their mental wellbeing, with staff reporting high stress levels (62 percent), anxiety (48 percent) and feeling overwhelmed (46 percent). More →

June 14, 2022

BCO announces overhaul of specification guide

by Neil Franklin • News, Property, Workplace design

The British Council for Offices (BCO), has released a position paper proposing updated key design criteria, as part of its most recognised publication, the BCO Guide to Specification. The guide, which is normally published every 4 or 5 years, provides expert best practice advice on how to specify office space, helping industry practitioners provide space that meets the needs of occupiers, helping them to conduct their business in safe, healthy, comfortable, and productive workspaces. More →

June 14, 2022

Employee engagement falls to record low

by Jayne Smith • News, Wellbeing, Workplace

The UK is home to one of the most dissatisfied workforces in Europe following a two percentage-point fall in employee engagement levels over the last year, according to Gallup’s latest State of the Global Workplace Report. Employee engagement among UK workers has declined steadily over the last decade. Just nine per cent of UK workers feel enthused by their work and workplace today – compared to 16 per cent in Germany and 33 per cent in Romania, home to Europe’s most engaged workforce. Across Europe, just 14 per cent of people feel engaged with their work, with rates also dipping below ten per cent in Spain, France and Italy. This compares to average engagement levels of 33 per cent in North America and 27 per cent in South Asia. More →

June 13, 2022

To provide people with better indoor air quality, we need a major upgrade of buildings

by Neil Franklin • Facilities management, News, Wellbeing, Workplace design

Government must seize the post-pandemic opportunity to mandate long-term improvements to infection control in commercial, public and residential buildings to improve indoor air quality, reduce the transmission of future waves of COVID-19, new pandemics, seasonal influenza and other infectious diseases, according to a report published by the National Engineering Policy Centre (NEPC). Infection control must also be coordinated with efforts to improve energy efficiency and fire safety, to support the three goals of safe, healthy and sustainable buildings. More →

June 13, 2022

Workplace health and wellbeing needs a radical rethink

by Neil Franklin • News, Wellbeing, Workplace

Health and wellbeing lobby group ukactive has called for a radical rethink of health incentivisation in the workplace, including expanding the Cycle to Work scheme to cover gym memberships and equipment as more people work from home, in a new report called The Active Workforce. A study [registration] conducted by the ukactive Research Institute, informed by Sport England and business organisations including the Federation for Small Businesses (FSB), examined the state of workplace health and wellbeing for small to medium enterprises (SMEs) following the Covid-19 pandemic. More →

June 10, 2022

Young people should optimise the time they spend in the office

by Gemma Dale • Features, Flexible working

During the pandemic, around 100 million people in Europe switched to working from home – nearly half of them for the first time. This shift was rapid, with employees quickly noticing the benefits of remote work. These can include freedom from commuting, more time for personal wellbeing and increased productivity. As we move on from pandemic restrictions, we’ve seen a strong, global demand for more flexible forms of working, particularly to retain an element of remote work. While some employees want to work from home permanently, most want what’s coming to be regarded as the best of both worlds: hybrid working. Only a minority of workers now want to return to the office full time. More →

June 9, 2022

Digital transformation of small businesses could provide massive economic boost

by Jayne Smith • News, Technology

The new Digital Britain [automatic download] report from Sage claims that over half of Britain’s economic potential from tech adoption is as yet untapped. But ongoing concerns amongst small and medium sized business about cost, skills and knowledge are holding them back from taking on the digital transformation that will ensure their success and provide a massive boost to the economy. The report claims that the use of technology by small and medium businesses (SMBs) contributes £216 billion to the UK economy; but if SMBs unlock the full benefits of technology, this could add an extra £232 billion, boosting the value of tech use to the UK economy by almost double to £448 billion annually. More →

June 8, 2022

Burnout doesn’t have to be the inevitable outcome of proving your value at work

by Dr Sahar Yousef • Comment, Wellbeing, Workplace

Research from Asana shows that three quarters (75 percent) of UK knowledge workers experienced burnout in 2021. Perhaps even more concerning is that over a third (36 percent) of workers believe burnout is inevitable to career success. This worrying and unsustainable trend shows that for many employees, constantly checking email, working weekends, and burning out seems to be the best way to show their value at work. More →

June 5, 2022

Employers must do more to encourage active travel and cycling to work, says charity

by Neil Franklin • Environment, News, Wellbeing

New research carried out by YouGov on behalf of Cycling UK claims that 43 percent of young people (18-24-year-olds) are considering changing their method of travel to include more public transport and cycling to work due to expected increases in transport costs. The findings are published as the reduction in disposable income forces households to tighten budgets and workers are forking out a greater proportion of their income simply to get to work. More →

June 1, 2022

Simone Fenton-Jarvis on the new era of human-centric workplaces

by Mark Eltringham • Flexible working, Premium Content, Wellbeing, Workplace

Plain speaking doesn’t always go down well, especially on social media and especially when cultural differences come into play. I recently had a friend intervene on my behalf to explain to an increasingly exasperated LinkedIn adversary that I wasn’t being rude, I was just ‘Northern’. This may well be a stereotypical Northern trait. If so, it is one that is shared by Simone Fenton-Jarvis, although then again it is one of the very few stereotypical things about her. More →

May 31, 2022

A great employee experience depends on great technology

by Chris Brett • Company news

So often, organizations that excel on delivering value for customers, fall short when it comes to delivering the same for their employees. In fact, we can often be guilty of failing to value our employees’ time full stop. Given that we’re living through what’s been dubbed ‘the Great Resignation,’ that’s a major gamble. Companies need to take a step back and understand exactly why employee experience (EX) should be a priority. Plus, how technology can be a key enabler in doing so. More →

May 29, 2022

Office occupiers should invest in neurodiversity, report argues

by Neil Franklin • News, Property, Wellbeing

A new report from the British Council for Offices urges landlords and office occupiers to invest in design for neurodiversity, as disabling workspaces continue to hinder wellbeing. The report examines how the neurodiverse community remains underserved and often unsupported in the current employment ecosystem, and in turn, outlines the considerations that built environment practitioners can take to make offices enabling environments, and the crucial role of more inclusive designs. More →