About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

Soft skills are vital for organisational success, say business leaders

Soft skills are vital for organisational success, say business leaders

by • News, Workplace

A majority of business leaders see a positive impact on revenues following soft skills training investment as Apprenticeship Levy gathers pace, new research claims. Almost two-thirds (60 percent) of senior decision-makers said training employees in communication, leadership and sales skills leads to business growth. The findings suggest the new government-funded apprenticeship schemes introduced in April will improve companies’ bottom-lines, with 63 percent of respondents already seeing an increase in revenue from an investment in staff training. ‘Hard’ skills such as technical abilities were more of a focus under old apprenticeship schemes, but the data reveals business leaders want to invest in less quantifiable skills such as communication, leadership and customer service since the introduction of the Apprenticeship Levy.

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Returnship programmes offer parents route back into work, yet only 4 percent of employers offer them

Returnship programmes offer parents route back into work, yet only 4 percent of employers offer them

by • Flexible working, News, Workplace

A totaljobs study of 2,600 jobseekers and nearly 100 employers claims that while a ‘returnship’ initiative can offer a valuable route back into the workforce for anyone taking a break in their career, their success is hindered by a lack of awareness, rather than a lack of interest. The study found that 85 percent of employers are not aware of returnship programmes despite the fact that two thirds of recruiters believe they would offer returnships if they were incentivised by the government and 72 percent of employees would consider a returnship programme if they’d taken a break from the workforce.

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A 300 year old idea explains some of the enduring appeal of the open plan

A 300 year old idea explains some of the enduring appeal of the open plan

by • Comment, Facilities management, Workplace design

In the 18th Century the utilitarian philosopher Jeremy Bentham came up with his idea of the Panopticon, a prison building with a central tower encircled by cells so that each person in the cells knew they could be watched at all times. Whether they were observed or not was actually immaterial. Bentham called it ‘a new mode of obtaining power of mind over mind’ and while he focused on its use as a prison, he was also aware of the idea’s usefulness for schools, asylums and hospitals. Bentham got the original idea following a visit to Belarus to see his brother who was managing sites there and had used the idea of a circular building at the centre of an industrial compound to allow a small number of managers to oversee the activities of a large workforce. This is something of a precursor of the scientific management theories of Frederick Taylor that continue to influence the way we work and manage people.

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Women and flexible workers significantly more at risk of illegal and inappropriate sexual behaviour at work

Women and flexible workers significantly more at risk of illegal and inappropriate sexual behaviour at work

by • Workplace

Two in five women and one in five men in the UK say they have experienced unwanted sexual behaviour at work and only a minority ever report it, a BBC survey of 6,206 people has found. The study also claims that people in flexible work are significantly more likely to be subject to assault, rape, unwanted sexual advances and inappropriate behaviour. Around 42 percent of gig economy workers, the self-employed and freelancers reported that they had been subject to or exposed to such behaviour. Respondents were asked if they agreed with the proposition that: “Looking back over my working life, I have witnessed behaviour that I now believe to constitute sexual harassment but didn’t think it at the time.” Four in 10 (42 percent) over-55s agreed. Among those near the start of their working lives (18 to 34-year-olds), three in 10 felt the same way. The poll found that overall, 40 percent of women reported they have experienced some form of sexual harassment at work.  More →

Hong Kong replaces London as most expensive place in world in which to rent a workstation

Hong Kong replaces London as most expensive place in world in which to rent a workstation

by • News, Property, Workplace design

workstationHong Kong has replaced London’s West End as the most expensive office market in which to accommodate staff, according to new research from Cushman & Wakefield. The annual Office Space Across The World report surveys occupancy costs across 215 office markets in 58 countries worldwide. Using proprietary data, it ranks occupancy costs per workstation and workplace densities for newly developed or refurbished office space globally. Limited availability and strong demand from mainland Chinese corporations have pushed Hong Kong costs up 5.5 percent to $27,431. Escalating rents are driving a growing number of multinational corporations to decentralise to lower cost areas.

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Reduced hours do not necessarily lead to reduced workloads, study finds

Reduced hours do not necessarily lead to reduced workloads, study finds

by • Flexible working, News, Workplace

Professionals who want to work part-time have to do more than renegotiate their working hours; they also have to redesign their jobs to reduce outputs. Research published in the journal Human Relations, by Dr Charlotte Gascoigne from the Timewise Foundation and Professor Clare Kelliher from the Cranfield School of Management, shows that employers often do not reduce workload when professionals transition to part-time. This is not an insignificant problem for employers: one in five professionals and managers in the UK works part-time already, with more than two in five working part-time in the Netherlands. According to previous studies, a quarter of full-timers in the UK would prefer to work part-time, and are prepared to earn less, but don’t believe it’s possible.

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Design sector contributes £209 billion to the economy but problems remain, claims Design Council

Design sector contributes £209 billion to the economy but problems remain, claims Design Council

by • News, Workplace design

The Design Council has published a new report which sets out the value of the design industry to the UK and identifies a number of issues that need to be addressed to enhance its value. According to the Designing a Future Economy: Developing design skills for productivity and innovation, the sector contributes £209bn to the UK economy, almost double that of what the creative industries were previously thought to contribute. The report also claims that people working in the sector are significantly more productive than the UK average worker. However it also cautions that a skills gap costs the UK economy nearly £6 billion annually. The report was compiled using UK and US-based data from the Office for National Statistics (ONS) and O*Net, a US-based research company offering definitions and data on different jobs.

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Seven workplace stories that have caught our attention this week

Seven workplace stories that have caught our attention this week

by • Features, Flexible working, Technology, Workplace, Workplace design

Microsoft’s blueprint for its new headquarters

How work changed to make us all passionate quitters

Workplaces send subconscious signals to people

Ten workplace meta-trends for 2018

Why are we convinced robots will take our jobs despite the evidence?

One in seven employers won’t hire a woman who might have children

The real risk of automation is boredom

Shifts in occupier behaviour and attitudes to real estate pave the way for a workplace revolution

Shifts in occupier behaviour and attitudes to real estate pave the way for a workplace revolution

by • News, Property, Technology

flexible real estate at Station F ParisThe rise of the flexible office is the result of dramatic changes in the way corporate occupiers approach their real estate decisions, and will open up opportunities for landlords able to adapt and respond to these shifts. These are some of the claims from The Flexible Revolution (registration required), a pan-European report from CBRE exploring the flexible office market. Over the past decade the global flexible office market has been growing at an average of 13 percent per annum. Growth rates in EMEA (excluding UK) and APAC have averaged around 20 percent per annum, while the more mature and larger markets of the UK and the USA have seen average growth of 10 percent per annum over the same period. Key European cities like Berlin, Paris and London have all seen strong year-on-year growth of 12 – 21 percent between 2016 and 2017, which is comparable with markets like New York and San Francisco, where the flexible office concept has existed for longer.

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What P T Barnum can teach us about the facilities management circus

What P T Barnum can teach us about the facilities management circus

by • Architecture, Comment, Facilities management, Workplace

Does any of this describe you? “You have a need for other people to like and admire you, yet you tend to be critical of yourself. While you have weaknesses you are generally able to compensate for them. You have considerable yet hidden strengths that you have yet to turn to your advantage. Self-controlled on the outside, you are slightly insecure inside. At times you have serious doubts as to whether you always make the right decision. You prefer a certain amount of change and become dissatisfied when hemmed in by limitations. You pride yourself as an independent thinker and do not accept the statements of others without satisfactory proof. But you also think it can be unwise to be too frank in revealing too much about yourself.” Does this sound familiar? Well it should because that is how most people see themselves.

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Commercial property sector disconnected from game changing new tech, claims report

Commercial property sector disconnected from game changing new tech, claims report

by • News, Property, Technology

Executives in the commercial property sector have significant reservations about emerging disruptive technologies such as Big Data and predictive analytics, augmented and virtual reality, Blockchain and driverless vehicles, but see huge potential for process automation according to the Altus Group CRE Innovation Report (registration required). According to the report, which is based on a global survey carried out in September of 400 CRE executives at firms with assets under management of at least US $250 million representing a total of over US $2 trillion, a large majority of executives report their firms have benefited from technology investments made over the past two years. However, when presented with six rapidly emerging disruptive technologies, only a minority of respondents recognised them as having the potential for major disruptive impact.

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Smart cities could lead to cost savings of $5 trillion for firms and governments, report claims

Smart cities could lead to cost savings of $5 trillion for firms and governments, report claims

by • Cities, News, Technology

Smart city technologies could save businesses, governments and citizens globally over US$5 trillion annually by 2022 according to a new whitepaper from ABI Research (registration required). The new white paper analyses the scope for cost savings and efficiency as a driver for smart city deployments, smart technologies and the Internet of Things (IoT). According to the report, titled ‘Smart Cities and Cost Savings,’ the use and deployment of IoT and smart technologies will be pivotal to the future success of smart cities, but only if players collaborate to embrace a holistic approach. With higher concentrations of people and enterprises in cities as a result of urbanisation, smart city and IoT technology, along with new sharing and service economy paradigms, will be key for cities to optimise the use of existing assets, maximise efficiencies, obtain economies of scale and ultimately create a more sustainable environment. Automation, artificial intelligence, along with sensors, data-sharing and analytics, will all be critical in helping cities save costs.

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