About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

UK improves opportunities for young workers, but faces longer term challenges from automation

UK improves opportunities for young workers, but faces longer term challenges from automation

The UK could boost GDP by £43 billion if it reduces the number of young people not in education, employment or training (NEET) to match Germany, the best performing EU country. This is equivalent to a GDP increase of around £7,500 per 18-24 year old, according to estimates in PwC’s latest Young Workers Index. This year, the UK reached its highest position since the Index began in 2006, climbing to 18th out of 35 OECD countries from 20th last year. The UK’s improvement reflects lower youth unemployment and NEET rates as the economic recovery from the financial crisis has continued, but it still lags behind many other OECD countries, with Switzerland, Iceland and Germany leading the pack.

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Standing to work may be as good for our cognitive performance as it is our physical wellbeing

Standing to work may be as good for our cognitive performance as it is our physical wellbeing

Before we begin, the usual disclaimer that sitting is definitely not the new smoking and standing to work for long periods is just as bad as sitting. Having said that, a new study published in the Journal Psychological Science carried out by researchers at Ariel University and Tel Aviv University suggests that standing to work may improve cognitive performance as well as physical wellbeing. The study of 50 students carried out by Yaniv Mama, David Rosenbaum and Daniel Algom found that the mild stress associated with the effort of standing up improved the ability of participants to cope with simple mental tasks.

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Businesses could be losing out because their offices are poorly designed and uninspiring

Businesses could be losing out because their offices are poorly designed and uninspiring

UK businesses could be losing millions of pounds because their offices are ‘poorly designed and uninspiring’, according to a new study. The research of 2,000 office workers claims around three quarters believe their office environment has made them less productive and less effective at work. While a third have been left with no alternative but to take time off from work because their surroundings have directly affected their physical or mental wellbeing. Stale air and lack of airflow is the biggest concern for workers, followed by noisy co-workers and overly hot conditions.

Commissioned by office design firm Oktra, the survey also claims that 34 per cent dread going to work purely because of their office environment. The research also claims 34 per cent of workers would be less likely to take sick days if they worked in a ‘favourable’ office environment. And a third would be willing to stay at a company for longer if they worked in an appealing setting.

Seventy-nine per cent think their employer should do more to improve their surroundings at work. And over half have complained to a senior member of staff about their surroundings because they have affected their physical or mental wellbeing. While 49 per cent have let their concerns be known because their productivity has been impacted.

However the office environment appears to have a greater impact on millennials’ productiveness at work than those from the baby boomer generation. Eight in ten 18-34 year olds revealed their surroundings have made them less productive compared to 65 per cent of those aged 55 plus. While 43 per cent of millennials would be more open to staying with a company for longer if the office environment was appealing, compared to around a quarter of baby boomers.

Seventy-five per cent of 18-34 year olds believe their working environment has negatively impacted their physical and mental wellbeing, while 63 per cent of workers aged 55 plus feel the same way. And almost a fifth of those 34 and under have left a job as a direct result of their office environment – in contrast 10 per cent of those 55 plus have moved on because of their workspace.

Biggest concerns about the office
1. Lack of air ventilation or flow – air feels stale, little circulation
2. Noise made by co-workers – chatter etc
3. Temperature – not being too hot
4. Lack of daylight
5. Temperature – not being too cold
6. Not having a clean office
7. Not having privacy
8. Lack of a nice view
9. Not having a comfortable workstation/desk
10. Lack of space/room – being too cramped
11. Comfort control – not being able to easily adjust the temperature in your office
12. Too much air ventilation or flow – makes you feel chilly/uncomfortable
13. Not having a comfortable desk chair
14. Lack of outside spaces – somewhere to go for your dinner break for instance
15. Dull surroundings in the office
16. Not enough connection with nature e.g. can’t see greenery outside, lack of plants in the office, no green spaces nearby
17. Breeze that makes you feel chilly/uncomfortable
18. Lack of facilities inside the office (no kitchen, meeting rooms, cycle storage, shower facilities, places to store food etc.)
19. Office being too dark
20. Flexibility of your workstation – desks/chairs/screens that can’t be easily adjusted for comfort

Our Twentieth Century approach to ergonomics has to change

Our Twentieth Century approach to ergonomics has to change

One of the big problems with the way some people talk about the term ‘ergonomic’ is that they tend to use it to describe the design of objects when really it’s about the relationship between a person and the things around them. It’s an abstract idea, about the relationships between design, facilities and management, so is dependent on a number of variables. When those variables change, what we understand to be good ergonomics changes too. The principle of ergonomics as we now understand it first came to prominence in the wake of the intensive growth in the use of computers. The legacy of this fixed view can be an approach based on an idea of desk-bound employees with a computer, whereas how we work now bears little resemblance to how we worked 20 years ago.

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Technology will create a brave new world for corporate real estate

Technology will create a brave new world for corporate real estate

In their new industry report, A Brave New World: Innovating Real Estate, Holtby Turner Executive Search explore the ways innovation and digital disruption are impacting corporate real estate. The report sets out to examine real estate’s relationship to technology, and technology’s relationship to innovation. Insights on leadership through the uncertainty of digital disruption are covered in chapters from well known PropTech influencers such as Antony Slumbers, Faisal Butt and James Dearsley alongside interviews with real estate leaders from Hammerson, PGIM, M7, CBRE and Workspace Group. According to Antony Slumbers: “the days of IT are over: every business is a technology business. The differentiator going forward is knowing which technologies you can use to complement your human ingenuity, skills and creativity in the service of a robust, solid and scalable business.”

Seven workplace stories you should read this week

Seven workplace stories you should read this week

Poland has a rapidly ageing population but has just cut its state retirement age

Why IBM is bucking the trend and demanding its workers return to the office

US cities are offering all sorts of incentives for Amazon to move there

India is looking to create ten billion sq. ft. of green smart cities

WeWork’s $20 billion punt on the future of work

Does colour really affect the way we think and behave?

The silent killer of productivity and wellbeing is lack of civility

The current approach to creative workplace design relies on faddish, ineffective ideas

The current approach to creative workplace design relies on faddish, ineffective ideas

A new research paper published in the Journal of Management & Organization claims that while many organisations are focussed on creating workplaces that foster creativity, the results tend to ignore nuances about what makes people creative and instead focus on faddish ideas and playful, domestic design features to invoke ideas of creativity that may or may not be effective in practice. The study from Donatella De Paoli of the Department of Leadership and Organizational Behaviour, Norwegian Business School BI, Oslo and Arja Ropo of School of Management, University of Tampere concludes that organisations need to develop a more in depth understanding of creativity if they want to create creative workspaces.

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Stop whinging about robots taking your job and develop the skills you need for a new era of work

Stop whinging about robots taking your job and develop the skills you need for a new era of work

A report from researchers at Pearson, Nesta and the University of Oxford called The Future of Skills: Employment in 2030 claims that while the new era of robots, automation and artificial intelligence in the workplace will be disruptive, it will not spell the end of work and people need to develop new skills to meet its challenges. The study claims to take an entirely new approach to forecasting employment and skill demands in the US and UK. In contrast to many recent headlines, the study finds that many jobs today will still be in demand by 2030 and beyond. However, while jobs may remain, the skills needed for success are changing. The researchers combined diverse human expertise with active machine learning to produce a more nuanced view of future employment trends. Using this innovative approach, the study forecasts that only one in five workers are in occupations that face a high likelihood of decline.

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Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

Most UK employees have experienced mental health issues because of work yet over a million people face negative consequences after disclosing, according to a new report, Mental Health at Work published by the charity Business in the Community in advance of World Mental Health Day.  YouGov surveyed over 3,000 people in work across the UK for the study and found that three in five (60 percent) employees have experienced mental health issues in the past year because of work. Yet despite 53 percent of people feeling comfortable talking about mental health at work, a significant percentage of employees risk serious repercussions for disclosing a mental health issue. 15 percent of employees face dismissal, disciplinary action or demotion after disclosing a mental health issue at work (almost twice the number identified in similar research undertaken in 2016). Scaled up to the general working population, this could mean as many as 1.2 million people negatively affected for disclosing mental health problems.

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New research explores how the brain needs sleep to reorganise itself

New research explores how the brain needs sleep to reorganise itself

A new study from researchers in Berlin and Surrey offers insights into how sleep contributes to brain plasticity – the ability for our brain to change and reorganise itself – and could pave the way for new ways to help people with learning and memory disorders. The team of researchers at the Humboldt and Charité Universities in Berlin, led by Dr Julie Seibt from the University of Surrey, applied cutting edge techniques to record activity in a particular region of brain cells that is responsible for holding new information – the dendrites. The study, published in the open access journal Nature Communications, found that activity in dendrites increases when we sleep, and that this increase is linked to specific brain waves that are seen to be key to how we form memories.

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Top UK workplaces honoured at BCO national awards ceremony

Top UK workplaces honoured at BCO national awards ceremony

London workplaces dominated at this year’s annual British Council for Offices National Awards dinner last night as a record six awards went to offices in the capital. London’s Sky Central was awarded the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London last night. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award winners recognised for excellence in office space. Sky Central was praised by judges for bringing 3,500 of Sky’s workforce under one roof at their landscaped campus near Heathrow, West London. The judges were impressed by the building’s eighteen 200-person workspace neighbourhoods, arranged around six cores that resurrect ‘Büro Landschaft’ inspired planning rules. Judges also commended the vast array of services and amenities on offer, including six restaurants and cafes, a 200-seat state of the art cinema, 200-person event space and a technology ‘lounge’. We know all about Sky Central and a full write up from Sky’s then Workplace Director Neil Usher can be seen here.

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VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

When you think of a call centre you probably picture a line of people seated in row upon row of desks in a featureless room. But call centre design is changing. As companies recognise their growing importance, the boiler room approach is disappearing and call centres are beginning to morph into a corporate centrepiece. Dutch telecoms company Ziggo is a case in point. The company merged with Vodafone in 2017 and today offers broadband and mobile services to both residential and commercial customers across the Netherlands. It has a large call centre and like many companies invests significant resources in training call centre employees in both technology and interpersonal skills. VodafoneZiggo’s call centre in Rotterdam, designed by Evolution Design is spread over several large open plan areas, which were converted into series of smaller work spaces, using low cost solutions such as simple wooden frames, acoustic panelling or a change of flooring to demarcate different zones. Staff can now choose to work in areas as diverse as a plant covered ‘greenhouse’, open plan spaces with bright yellow accents and colourful floor tiles or in a more urban-style zone that uses reclaimed wooden pallets to divide and decorate. Throughout the centre, desks are height adjustable so employees can choose whether to sit or stand. There is also a central reception area with meeting and training rooms and a colourful break out space with comfortable sofas, a café and a games zone complete with table football and video games.

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