When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

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Over the past few years we’ve become more aware of the problems associated with the pace and clatter of modern life and not least among them its noise. Authors like Susan Cain have highlighted not only how distracting noise can be for everybody but how it affects different personality types in different ways. She is perhaps the world’s most high profile proponent of the idea that sometimes we need to work quietly and alone and is the author of Quiet: the power of introverts in a world that can’t stop talking and the person responsible for this now famous and archetypal TED Talk presented on the effects of sound and the need for more silence and privacy. But she is not alone in making these claims, nor is she the first person to do so and the warning signs have been around for quite some time. The first calls for people to heed the racket of modern life came at least a hundred years ago as we began the 20th Century transition to office based life with its distractions of noisy things and people.

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For decades, humankind has sought to establish the link between office design and productivity. And by humankind I mean a parochial band of researchers, suppliers, workplace specialists, futurologists and designers with a special interest in the whole thing. Most other people only expressed a passing interest in the subject. It did not seem to matter to this band that the whole thing had been proved many times over many years, invariably falling on cloth, if not exactly deaf, ears. We’ve known for some time what makes people happy and productive at work and much of the new research has merely served to proved something we already know. Undaunted, researchers maintained their quest for the evidence that would get the message across to an apparently indifferent world. This quest has mutated over the past few years into something that is at first glance only slightly different but which has some rather interesting implications. The go-to workplace topic of the early 21st Century is no longer productivity per se, but wellbeing, and that is making all the difference.

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