July 19, 2015

Weekly Insight on gender pay, green buildings, agile working and more

by Mark Eltringham • Architecture, Facilities management, Newsletter, Workplace, Workplace design

In this week’s issue; Mark Eltringham argues that the focus on a mythical gender pay gap, as repeated by the Prime Minister, obscures the real issues women (and a growing number of men) face; more evidence emerges to crush another myth, this time the one that equates the health impacts of sitting with smoking; the UK’s ‘greenest Government ever’ abandons its zero carbon buildings plans; Simon Heath questions the reported impact of robots on workplaces; Sara Bean on how firms are leaving remote working employees to fund their own kit; the under-reported and ongoing allure for employees of filthy lucre over flexible working opportunities; and the enduring suspicion of wearable technology in the British workplace. Subscribe for free quarterly issues of Work&Place and weekly news here, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

July 15, 2015

One in five Brits distrustful of adopting wearable technology at work

by Sara Bean • Facilities management, News, Technology, Workplace

Almost a fifth (18 percent) of European employees already have access to some form of wearable technology, but British workers are most worried about the privacy implications. According to research by ADP wearables such as augmented reality headsets, biometric identification and holographic video conferencing tools will create opportunity for businesses to improve productivity, connectivity and security. Yet more than half (52 percent) of employees are concerned about the amount of personal data employers can access via wearable technology, with attitudes towards privacy varying between countries. While as many as 60 percent of German employees express reservations, only 36 percent of Dutch employees feel this way. Overall, UK workers are the most hesitant, with as many as one in five (20 percent) saying that they would not use wearables at all, compared to 10 percent in France, and 8 percent in Germany and the Netherlands.

July 14, 2015

Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 14, 2015

Homeworkers left to fund their own technology by stingy bosses

by Sara Bean • Comment, Facilities management, Flexible working, News

Last week we learnt that for some employers, homeworking is only to be encouraged when it’s out of hours. Now new research from Regus suggests that only around a third of people encouraged by their employers to work from home (35 percent) receive any contributions from their firm to fund the fit-out. The survey of over 4,000 senior business people found that the majority (82 percent) of employers refuse to cover all the costs incurred for creating and maintaining a work space for homeworkers. This proves costly for staff, as a quarter (25 percent) of respondents said that it would take a whole monthly salary for them to fit-out their home, while the average cost of running a home office in the UK is almost £2,000 a year. Nearly half (43 percent) of workers think that most companies encouraging their employees to work from home are simply trying to transfer the workspace cost onto the employee.

July 11, 2015

Agile workers beat strikes + World’s healthiest building + 3D printed office

by Sara Bean • Facilities management, Flexible working, Newsletter, Technology, Wellbeing, Workplace

In this week’s issue; Paul Carder points out agile workers were unaffected by tube and train strikes; Maciej Markowski says despite digital technological advances, companies still appear to value human interaction and Sara Bean suggests employers only encourage home-working when it is on their terms. Mark Eltringham finds two new reasons to dislike tall buildings and argues employers attempt to manage stress in the workplace in the wrong way. We learn that a Chinese 3D printing firm plans to print a fully functioning office in Dubai; Melbourne claims to have the healthiest workplace in the world and an alarming report finds that the Internet is reducing our ability to memorise and recall things for ourselves. Subscribe for free quarterly issues of Work&Place and via the subscription form in the right hand sidebar for weekly news, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

July 10, 2015

UK Government abandons zero carbon buildings pledges

by Mark Eltringham • Environment, Facilities management, News, Property

The UK Government has today announced that it is to abandon its plans to introduce zero carbon buildings, including homes in 2016 and zero carbon commercial buildings in 2019. As part of a range of planning measures officially announced by the Treasury, it has been confirmed that the government ‘does not intend to proceed with the zero carbon Allowable Solutions carbon offsetting scheme, or the proposed 2016 increase in on-site energy efficiency standards’. Officials from the Department for Communities and Local Government (DCLG) have also separately confirmed that the zero carbon policy for non-domestic buildings will also be discarded as part of the new changes. The move has already been heavily criticised by the UK Green Building Council and senior figures in the construction sector, who are dismayed at the move by a Government that once claimed it was to be the UK’s ‘greenest ever’.

July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

July 7, 2015

Demand for East London offices rise as occupiers seek cost effective space

by Sara Bean • Facilities management, News, Property

The amount of leased office space in London over the first half of this year is 13 percent ahead of the same time last year, according to new research published by commercial property consultancy Cushman & Wakefield (C&W). Leasing activity totalled just over 6.26 million sq ft from January to June 2015, compared to the same point in 2014 when 5.6 million sq ft was transacted and is the highest Central London first half total since 1998, when 6.7 million sq ft was let. According to C&W, the figures presented in the report suggest that there was a significant upturn in activity in East London, with 1.2 million sq ft let, only marginally behind the City market (1.24 million sq ft) and significantly ahead of West End volumes (915,000 sq ft). East London offices take-up was at its highest level since Q4 2010 as a result of three transactions over 100,000 sq ft.

July 1, 2015

Three ways in which the business case for green building design is moving on

by Dan Callegari • Architecture, Comment, Environment, Facilities management, Workplace design

The case for sustainable building design used to be based on two straightforward principles. The first was that buildings had to offer up some sustainable features to comply with the ethical standards of their occupiers. The second was that there was some financial benefit. Often these principles went hand in hand, especially when it came to issues such as energy efficiency. They remain the foundations of the idea of green building design and are applicable across a range of building accreditations such as BREEAM as well as standards relating to specific products and policies. Over the past couple of years, however, we have become increasingly aware of other drivers that might make us all re-evaluate how we approach sustainability. These drivers are based on a more sophisticated understanding of green building design and the benefits for all of those involved.

June 30, 2015

Is the environment now a non-issue for building occupiers and managers?

by Mark Eltringham • Comment, Environment, Facilities management, Workplace design

This week, I took part in a series of debates in London and Manchester. The discussions, led by Rob Kirkbride of the US workplace design trade journal Monday Morning Quarterback, focused on workplace trends in North America and Europe, based on the issues that dominated the recent Neocon show in Chicago. This in turn is based on the premise that what suppliers talk about when they present their products in public reflects what their clients are saying to them. However, one subject we didn’t cover in any detail was the environment, because nobody was talking about it very much at Neocon. Indeed nobody seems to talk about it very much at exhibitions anywhere these days. While few would deny that sustainability is an important subject, could it be that it is now something of a non-issue for building occupiers and their suppliers?

June 29, 2015

Beyond agile working: the six factors of knowledge worker productivity

by Andrew Mawson • Comment, Facilities management, Flexible working, Workplace, Workplace design

Whilst the world has focussed heavily on the asset productivity of offices over the last 30 years, reducing the cost of offices per head, often using agile working as a tool for achieving this, it’s becoming clear that the mobility afforded by the latest technology products can be used to aid Knowledge Worker productivity. Knowledge work plays an increasingly large part in the economic fortunes of developing countries. Indeed the vast majority of people working in AWA’s client organisations are Knowledge Workers. Over the last 30 years we’ve seen a gradual shift from manufacturing to service and now to knowledge based industries. Knowledge Workers are broadly speaking ‘people who think for a living’. Whilst the concept of ‘productivity’ in manufacturing and service industries is well understood it is barely understood at all for knowledge based sectors.

June 29, 2015

Focus on wellbeing not productivity to improve company performance

by Sara Bean • Facilities management, News, Wellbeing

New evidence has been published that claims workplaces that value employees’ safety and wellbeing as much as productivity yield the greatest rewards. A study from Colorado State University and the Colorado School of Public Health claims that when the organisation promotes productivity and wellbeing equally to workers, employees report having less work-related musculoskeletal pain. However, when workers perceived an emphasis on either performance or wellbeing unequally, regardless of which concept was felt to be more important, workers reported greater levels of musculoskeletal pain. The trend of emphasising workplace wellness and valuing employee health and wellbeing has been a focus in many organisations in recent years. This study adds new evidence to the argument that using principles such as ergonomics to increase wellbeing in the workplace benefits not only the employee, but the business too.