September 8, 2020

Artificial Intelligence is critical to organisations, but many unprepared

A new report from information technology company Wipro Limited claims that enterprises of the future will be built on a foundation of Artificial Intelligence (AI), Analytics, Machine Learning, Deep Learning and Automation. According to the ‘State of Intelligent Enterprises’ report, these technologies are central to solving business problems and driving innovation. Most businesses consider AI to be critical to improve operational efficiency, reduce employee time on manual tasks, and enhance the employee and customer experience. More →

September 2, 2020

Video call fatigue amounts to millions of unproductive businesses hours

by Jayne Smith • News, Technology, Wellbeing

A recent study, which was commissioned by Bayfields Opticians & Audiologists and questioned 2000 people, claims people spent an average of three hours and 12 minutes each week on video calls – an increase of 120 percent compared to before lockdown. Connected Brits admit to spending hours getting ready for work-related video calls during lockdown and struggling to get back into the zone once the call is over, leading to millions of hours of ‘wasted’ work time since lockdown.

August 20, 2020

Working from home and the future of work. How quaint

by Mark Eltringham • Comment, Flexible working, Technology

In 1962, a professor of communication studies called Everett Rogers came up with the principle we call diffusion of innovation. It’s a familiar enough notion, widely taught and works by plotting the adoption of new ideas and products over time as a bell curve, before categorising groups of people along its length as innovators, early adopters, early majority, late majority, and laggards. It’s a principle bound up with human capital theory and so its influence has endured for over 50 years, albeit in a form compressed by our accelerated proliferation of ideas. It may be useful, but it lacks a third dimension in the modern era. That is, a way of describing the numbers of people who are in one category but think they are in another.

August 20, 2020

Half of British workers associate new tech with business growth

by Neil Franklin • News, Technology

British workers are much more positive about the impact of new technologies on job creation and business growth compared to employees based in Belgium, Germany, France or the Netherlands. This is according to a large-scale survey conducted by payroll and HR services provider SD Worx in collaboration with the Antwerp Management School. 44.7 percent of Brits have seen the number of jobs rise thanks to tech innovation, compared to 44.4 percent of the French, 38.4 percent of the Dutch, 35.6 percent of the Belgian and 25.7 percent of the German workers. The data looks at organisations in the past three years. More →

August 12, 2020

Casting a spell on the future of work and workplaces

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

There was a time we used to talk with dismay about the Japanese phenomenon of intense social distancing known as hikikomori. We would consider with horror the isolation, lack of engagement with society, poor mental health and loneliness of the people who had almost completely withdrawn to their rooms. Those poor bastards locked up in enclosed spaces linked to the outside world only by screens. More →

August 11, 2020

UK faces urgent AI skills gap, Microsoft report claims

by Neil Franklin • AI, News, Technology

The UK is facing an AI skills gap that could leave companies struggling to compete with rivals from across the world, a new Microsoft report claims. The research, entitled AI Skills in the UK, also found that businesses in this country use less AI than firms overseas, and when they do it tends to be less advanced. UK organisations are also less likely to be classed as “AI pros” compared to the global average (15 percent versus 23 percent), and the UK has a higher failure rate of AI than the global average (measured by the number of projects generating no commercial value – 29 percent versus 19 percent). More →

August 6, 2020

Managing occupancy will be essential in the new era of work

by Rodrigue Zbinden • Company news, Technology

As COVID-19 infection rates reach lower levels and businesses open their doors once more, HR and facilities teams across many industries and sectors are preparing for a physical return to the workplace. With a duty to ensure the health, safety and general wellbeing of staff and visitors, there are many factors to consider, such as how to promote safe social distancing and increased cleaning regimes, while still focussing on business productivity. The roles of HR and FM will be critical in setting safe protocols if further self-isolation and lockdown measures are to be avoided. More →

August 3, 2020

Isaac Asimov’s remarkable 1964 predictions about life and work in the 21st Century

by Mark Eltringham • Comment, Technology, Wellbeing, Workplace design

Making predictions about the future can leave people hostages to fortune. Just ask the Decca record executive Dick Rowe who in 1962 rejected a contract with The Beatles confidently asserting that “guitar groups are on their way out, Mr Epstein” or even multi-billionaire Microsoft CEO Steve Ballmer who declared in 2007 that “there’s no chance that the iPhone is going to get any significant market share.” Some people buck the trend however. More →

July 30, 2020

People know that restricting screen time at work would benefit their wellbeing

by Neil Franklin • News, Technology, Wellbeing

In a new survey of 4,000 employees in the UK, the US, Singapore and the UAE, three quarters of office workers say restricting screen time would benefit their mental and physical wellbeing. The survey has been published in a new report, The digital health dilemma: Is technology keeping workers healthy or making them ill? from benefits provider, Aetna International, in a bid to uncover how modern workplace technology and digital tools have impacted employee wellbeing. More →

July 21, 2020

People working from home buy things to look good on work video calls

by Neil Franklin • News, Technology

Around one in seven UK adults (14 percent) now working from home admit that they have bought items specifically to look good in the background of their video calls with colleagues and clients. This rises to one in five (21 percent) among younger millennial and Gen-Z employees aged 16-34 – and 15 percent of women vs. 13 percent of men. More →

July 17, 2020

Your working day is never finished, merely abandoned

by Mark Eltringham • Comment, Flexible working, Technology

It’s been talked about for a number of years now but we can expect to be hearing a lot more about the four day week or six hour day soon. The modern conversation has its roots partly in a Swedish experiment designed to limit the hours people work in an attempt to improve their work-life balance and possibly even increase their productivity. Now a growing number of firms are looking to introduce a nominal four day working week or restrict the use of technology – meaning email – outside of certain hours. More →

July 5, 2020

From the archive: the future of work and place in the 21st Century ⁰

by Mark Eltringham • Facilities management, Features, Flexible working, Technology, Workplace design

However much we know about the forces we expect to come into play in our time and however much we understand the various social, commercial, legislative, cultural and economic parameters we expect to direct them, most predictions of the future tend to come out as refractions or extrapolations of the present. This is a fact tacitly acknowledged by George Orwell’s title for Nineteen Eighty-Four, written in 1948, and is always the pinch of salt we can apply to science fiction and most of the predictions we come across. More →