April 20, 2016

Traditional performance management fails to match new digital workplace ⁰

by Sara Bean • News, Technology, Workplace

Performance management plays a key role in helping organisations measure how effectively their employees are contributing to business objectives. Yet despite 94 percent of workforce leaders in a global survey believing performance management improves business performance, only 39 percent of them think their current practices help to achieve their organisation’s business objectives. This isn’t just the employers’ view, within the workforce, 89 percent of people believe their performance would significantly improve if changes were made. The main reason for this credibility gap is the impact digital technologies are having on the nature of both work and the workforce. In the Accenture Strategy report, Is Performance Management Performing? – 92 percent of respondents report that work is faster, more networked and collaborative, and demands ever-evolving skills. This means that organisations need to innovate to keep pace.

April 18, 2016

Great strides made towards fourth industrial revolution, but more to come ⁰

by Mark Eltringham • News, Technology

Many countries and organisations are making significant strides in the development of the fourth industrial revolution, but there is much work still to do. Those are the conclusion of two new studies into the preparedness of firms and national economies with regards to the emerging digital economy. The Cisco Digital Readiness report surveyed technology decision makers in eight countries and eight industries, categorising them as either ‘forwards’ and ‘laggers’. According to the report, globally, the ‘forwards’ have an average score of 77. The UK’s score is 75 placing it largely at the forefront of developments. According to a second report from PwC, Industry 4.0: Building the Digital Enterprise, the digitisation of businesses is progressing well, but with a lot of scope for development. The survey of more than 2,000 global companies found that 33 per cent of firms rate their digitisation levels as high, but the value will hit 72 percent over the next five years.

April 8, 2016

93 percent of UK mobile phone users have their location tracked daily ⁰

by Mark Eltringham • Cities, Flexible working, News, Technology

You may recall a couple of news stories from January that sparked a fleeting debate about the way technology allows firms to pry into where we are and what we are doing. The first concerned the installation of under-desk sensors at the offices of The Daily Telegraph, the second a ruling from the European Court of Human Rights concerning the rights of employers to monitor the social media activities of staff. Our take on these stories was that neither was quite as it was reported, but maybe there’s more to concern us in a claim from an advocacy group called Krowdthink that Wi-Fi and mobile networks in the UK routinely track our location and sell data to marketing firms and other third parties. The organisation has initiated a new campaign called Opt me out of Location to highlight what it considers the privacy implications of a situation in which 93 percent of mobile phone users in the UK have their location monitored, usually without their knowledge.

April 5, 2016

Rise in number of virtual employers with remote teams of workers ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Workplace

When, where, and how people work has changed dramatically over the last ten years – telecommuting has grown 103 percent over in the US and an estimated that 50 percent of people will work remotely by 2020. While many companies have begun to integrate remote work, there is a growing trend for firms to fully embrace remote work as an integral part of their business. Virtual companies that operate with fully or heavily distributed workforces now come from many industries, including accounting, health, law, marketing, non-profit, news/media, sports, travel and others. However the best sectors to find a remote post are in Computer/IT, HR/Recruiting and Education; according to the third annual list of virtual companies compiled by FlexJobs. The diversity of companies represented in this year’s list, demonstrate that the remote work model can be applied regardless of company size and/or industry.

April 5, 2016

Scientific management and the enduring love of the open plan office

by Mark Eltringham • Comment, Furniture, Technology, Workplace design

There are many reasons why organisations like open plan offices. When it comes to making the business case for them however, firms prefer to talk about some more than others. So while they prefer to focus on the argument in terms of how openness can foster better lines of communication, collaboration, teamwork and team spirit, they talk rather less about the fact that the open plan is a lot cheaper than its alternatives and how they like it because it allows them to keep an eye on what people are doing. In theory, a great deal more of this surveillance now happens electronically so the need for physical presence should be less pressing, but the residual desire to see with one’s own eyes what people are doing remains. This is the instinct that constrains the uptake of flexible working and also means that there is a hierarchical divide in who gets to decide where they work.

April 5, 2016

BIFM launches new guide to construction and design processes ⁰

by Neil Franklin • Facilities management, News, Technology

The British Institute of Facilities Management (BIFM) has launched its new ‘Operational Readiness Guide: A guide to ensuring long term effectiveness in the design and construction process’. The guide aims to ‘equip facilities management professionals with the skills, knowledge and guidance to effectively engage at each stage of the design and construction process to deliver greater value to the end user organisations that occupy the buildings.’ Its launch coincides with the first day that centrally procured public sector projects in the UK will require the implementation of Building Information Modelling (BIM) at Level 2. The authors claims that in order for FMs ‘to deliver long term effectiveness and relevance for the end user facilities management professionals need to be engaged from the start and learnings and insights from operators applied to close the gap between building design and performance’.

April 4, 2016

Growing divide in US firms between the digital haves and have-mores ⁰

by Mark Eltringham • Facilities management, News, Property, Technology

Last week we reported on the ways in which the UK government and British firms are falling short in their approaches to the increasingly digital world. It would be wrong to assume that this is solely an issue on this side of the pond however. A recent report from McKinsey highlights how specific sectors and businesses in the US are also sometimes struggling to meet the challenges and embrace the opportunities presented to them by the digitisation of the economy. The report suggests that overall US firms are only realising around 18 percent of their ‘digital potential’ and the major challenge the US faces is no longer bridging the gap between the digital have and have-nots, but the digital haves and have-mores. Intriguingly the report also breaks down this divide by individual sectors, thereby highlighting those parts of the economy that stand to gain most from bridging the digital divide.

April 1, 2016

HS2 & Fourth Industrial Revolution + Digital natives + FM outsourcing rise ⁰

by Sara Bean • Facilities management, Flexible working, Newsletter, Technology, Workplace

In the latest Insight Newsletter; Richard Morris questions why the UK still persists with the 9-5 mantra; Sara Bean argues HR must treat people like humans, not resources; Mark Eltringham says the construction of the HS2 high speed rail line ignores the fact that technology is fast negating its very existence and wonders why the woefully anachronistic and dated Display Screen Equipment regulations are still in use. News that the outsourcing of real estate and facilities management has hit record levels; flexible working is the key to Hong Kong’s record number of startups; firms are betting on millennials to plug their digital knowledge gaps and worklife balance is a major draw for US workers. Download our Insight Briefing, produced in partnership with Connection, on how the boundless office can be freed from the shackles of time and place and access the latest issue of Work&Place. Visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

April 1, 2016

Firms think they can hire Millennials as an alternative to digital skills training ⁰

by Mark Eltringham • News, Technology, Workplace

A large number of businesses in the UK aren’t investing enough in bridging their own digital skills gap and instead assuming that they can fix things and improve their productivity simply by employing younger ‘digital natives’ who just know all that sort of stuff anyway. That is the key finding of a new report from Barc ays, which claims that companies are knowingly starving themselves of funding for key digital skills training despite understanding how that impacts their productivity. The report claims that firms on average invest just £109 per employee on digital skills training and are planning to increase that by just 19 percent over the next five years. They do this despite the fact that nearly half (47 percent) concede new tech skills would improve productivity. Instead 40 percent assume they can buy in the skills they need in the form of Millennials because they don’t trust older workers to pick up digital skills as quickly, if at all.

March 31, 2016

Government needs to wise up to the Fourth Industrial Revolution ⁰

by Mark Eltringham • Comment, Property, Public Sector, Technology

Last week, the UK Government passed the latest bill to pave the way for the creation of HS2, the high speed rail line that will initially connect London with Birmingham and later cities like Sheffield, Manchester and Leeds. Most of the criticisms of the line are focussed on its financial and environmental costs, impact on the wider rail network and (frankly poor) design. We can grant the project’s proponents all of their arguments countering those points and still we are left with a perhaps more fundamental problem. We are now committed to creating a train that will monopolise the resources available to public transport for the next twenty years and exist for more than a hundred, but without considering the world in which it will arrive. I’d go further and suggest that even as its tracks are laid, the world around it will already have left it behind, leaving it as an impressive but doomed testament to hubris, old tech and failure of imagination.

March 29, 2016

Workers spend large parts of each day doing nothing or wasting their time ⁰

by Mark Eltringham • News, Technology, Wellbeing

If it ever seems that you spend a large chunk of your average working day either doing nothing or wasting it on pointless nonsense, then don’t worry about it because that is all perfectly normal. You may already know that just by looking around you, but two new surveys highlight just how much time people consider unproductive each day. The Global Attitudes to Work survey from Qualtrics polled 6,250 employees in 14 countries and found that UK workers believe that 36 percent of the time they spend at work is unproductive. This puts the UK towards the bottom of the international pile when it comes to perceptions of their productivity, a fact perhaps explained by another survey from Workfront which suggest that many Brits are unnecessarily disorganised and spend inordinate amounts of time dealing with non work related emails, looking for lost files and then simply replicating them after fruitless searches.

March 23, 2016

Younger generation of staff want workplaces to utilise ‘live’ technologies ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology

The next generation of employees believe that if employers they want to attract and retain the best talent, they need to change their approach to new ‘live’ technologies which enable people to communicate in real time. According to new global research (albeit from a video comms company) despite 85 percent of employees using video as part of their everyday lives, only 28 percent say their employers are proactively encouraging them to use video at work to communicate. 72 percent feel that live video has the power to transform the way they communicate at work and 69 percent believe that increased use of video conversations would help employee retention at all levels within the organisation. The research, conducted among 4,000 employees across the UK, Germany, France and the US, also found that only one in seven (14 percent) employers is good at providing communications tools at work which mirror those employees use at home.