April 1, 2019

Against metrics: how measuring performance by numbers backfires

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →

April 1, 2019

Green Building Council releases guidance on social value for local authorities

by Neil Franklin • Environment, News, Property, Public Sector

The UK Green Building Council (UKGBC) has released its latest guidance document, detailing how local authorities can help ensure that new construction and property development in their area positively impacts people and communities by delivering social value. More →

March 29, 2019

Co-design is an old idea, but it belongs to the 21st Century like never before

by Jonathan Hindle • Comment, Workplace design

As with so many apparently new ideas that resonate in a contemporary context, co-design has a long history. Originally referred to as cooperative or participatory design, it was first applied in Scandinavia in the 1960s and 70s, especially as a way of engaging stakeholders in the public sector in the design and development of IT projects, healthcare and workplaces. Arguably, our modern understanding of the idea was first set out by C.K. Prahalad and Venkatram Ramaswamy in a 2000 Harvard Business Review article called Co-opting Customer Competence and a subsequent book by the authors on the subject. They argue that there is a growing trend for firms to actively seek the insight and competence of customers to offer them better solutions, tailored to their own needs. More →

March 28, 2019

Government lacks the know-how to help disabled people get into work

by Neil Franklin • News, Workplace

The Department for Work Pensions has limited evidence of what works when it comes to supporting disabled people to work, according to the National Audit Office (NAO) in a report published today. The number of disabled people in work has risen by 930,000 (31 percent) in the last five years, but this has not been matched by a reduction in the number of disabled people who are out of work. The NAO found that the government’s headline goal of getting one million more disabled people into work from 2017 to 2027 cannot be used to measure the success of its efforts. The Department itself recognises that this measure cannot be linked directly to any specific government policy or programme. Broader factors, such as more people who are already in work reporting a disability, and rising employment rates, have a significant effect on the measure. It therefore lacks a target for which it is willing to be held to account. More →

March 28, 2019

Managers frustrated by email from colleagues in the same building

by Neil Franklin • News, Technology

Over a third of managers find it frustrating when colleagues email them when they are based in the same building, according to a new survey from 247meeting. The study of 2,000 managers with varying degrees of seniority claims that 36 percent find it frustrating when colleagues email them when they are based in the same building, proving that face-to-face interaction is still the preferred communication at work. Other irritants described in the report include lack of communication from senior management and lunchtime meetings (cited by 41 percent). Overall the two most preferred forms of communication are face to face meetings and phone calls. More →

March 28, 2019

Gender diversity celebrated at London event

by George Eltringham • News

Intuit UK yesterday hosted almost 200 women, with diverse backgrounds across class, ethnicity and age, who are part of The Pipeline’s alumni of their Leadership Summit programme. Over 50 percent of women in the room who attended Leadership Summit have been promoted or have broadened their role since finishing the programme.
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March 27, 2019

The pursuit of happiness, lumpy tech, space science and some other stuff

by Mark Eltringham • Features, Technology, Wellbeing, Workplace design

Underlying most of the stuff you read about the workplace is the quest for happiness. Indeed happiness has become something of a preoccupation for those pondering the issue at the apex of social and economic thinking, as epitomised by Gallup with its latest World Happiness report. As always, the Gallup report stumbles over definitions of happiness, often using the word interchangeably with wellbeing and stuffs it with other ideas without explaining how or even whether they contribute to happiness.

March 27, 2019

Third of UK employees work way outside contracted hours

by Sara Bean • Flexible working, News, Wellbeing, Workplace

Over 35 percent of employees regularly arrive at work early or stay late, and that younger people are more likely to work longer hours than their older colleagues. The study, conducted by Love Energy Savings discovered that 8 percent of British employees work a staggering 20 hours or more each week than their contracted hours. Of those surveyed, over 40 percent of 18 to 24-year-old employees admit to working more than their contracted hours, a higher number than any other age group; 10 percent of 25 to 34-year-olds admitted to working over 20 hours of overtime per week.

March 26, 2019

Automation could replace 1.5 million UK jobs, according to Government study

by Neil Franklin • AI, News, Technology

Around 1.5 million jobs in England are at high risk of some of their duties and tasks being automated in the future, Office for National Statistics (ONS) analysis shows. The ONS has analysed the jobs of 20 million people in England in 2017, and has found that 7.4 percent are at high risk of automation. Women, young people, and those who work part-time are most likely to work in roles that are at high risk of automation. More →

March 21, 2019

Interiors are not enough to win the war for talent

by Ben Capper • Comment, Workplace design

I often refer to Google and Facebook in my blog, due to their influence on workplace design. Many consider them to be workplace interior’s holy grail. But today’s big employers are competing with one another on a much broader set of principles. Cool interiors alone just won’t cut it. Zürich, like many European cities is home to a large number of global brands, with bustling financial services and tech sectors. I regularly hear of people with multiple job offers taking a job with a lower salary, rather than accepting a role in a company that doesn’t reflect their ideals. This decision can be influenced by office design and facilities, career development options, corporate culture and much more. More →

March 20, 2019

Feeling appreciated and the quality of workplace both key to employee happiness

by Sara Bean • Facilities management, News, Wellbeing, Workplace, Workplace design

The quality of the workplace has a powerful effect on the levels of happiness of staff, with nearly half of respondents (49 percent) to a recent survey stating that having a great office environment is important to their happiness at work, but according to the figures, only a quarter (25 percent) say a good workplace environment is a current positive about their work. The survey from Peldon Rose also found that less than half (45 percent) of employees actually feel appreciated at work and only two-thirds (67 percent) report feeling happy. Yet the majority of workers (80 percent) who took part, believe that feeling appreciated is most important to their happiness at work – ahead of salary (58 percent) and feeling trusted (55 percent).

March 18, 2019

Pressing self-destruct, a final solution to workplace noise, a broken psychological contract and some other stuff

by Mark Eltringham • Features

I’ve never really wanted to go to MIPIM. I’m suspicious of it all for a number of reasons I won’t go into although you might reasonably guess what they are. So, I enjoyed this piece from Polly Plunket-Checkemian about her own misgivings. I understand that the testosterone level has been dialled down recently, but like Polly I’d like to see a re-examination of its format and intent, especially given that the real estate sector is having to rethink where it fits into the new era of work and meets the challenge of coworking.