Search Results for: relationships

A new generation of workplace apps is transforming people’s experience of work

A new generation of workplace apps is transforming people’s experience of work

by • Facilities management, Features, Technology, Workplace design

These days, workplace apps promise a much more sophisticated experience, which can be accessed in the palm of your handDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days, workplace apps promise a much more sophisticated experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” (more…)

We need to find better ways to communicate and connect with customers in a distracted world

We need to find better ways to communicate and connect with customers in a distracted world

by • Comment, Technology

By embracing this shift and consistently delivering value and relevance to customers, businesses can thrive in a distracted worldAmongst the demands of our daily tasks, one huge challenge that often goes unnoticed: constant messages from communication platforms at every turnaround. The volume of distractions bombarding professionals is staggering. Studies show that from endless Slack notifications and video calls these interruptions disrupt workflow and concentration. This makes it incredibly challenging to navigate through the sea of digital noise. With over 157 hours lost to unproductive workplace alerts each year, the impact on productivity is undeniable. (more…)

How Gulliver’s Travels predicted AI and our attempts to make sense of it all

How Gulliver’s Travels predicted AI and our attempts to make sense of it all

by • AI, Comment, Technology

Gullivers Travels includes a description of a machine that woks very like modern AI systems, and with the same drawbacksGulliver’s Travels is one of those books we assume we know. But what we tend to recall is some stuff about Lilliput, giants, talking horses and possibly something about scientists trying to extract sunbeams from cucumbers. It’s really about one man’s descent into disillusion with the human race. It is acerbic, occasionally tediously detailed, and offers insight into some aspects of the human condition, which makes it timeless. (more…)

What is the role of a change manager?

What is the role of a change manager?

by • Comment, JB

There seems to be a constant debate as to when a change manager should join a project based on the perceptions of what a change manager does. Many change managers feel they are brought onto a change programme only once the programme/project team realise they need to start communicating to the business about the change. The fact of the matter is that although communication is a key element of generating change, it is not the sole element or what enables change to happen. You can literally have thousands of communications of all different kinds from emails, posters, videos and townhalls, to name a few, but none of this will mean that change will actually occur. (more…)

Rigid return to office mandates and fixed places of work are backfiring

Rigid return to office mandates and fixed places of work are backfiring

by • Flexible working, News, Workplace

A new study by Great Place To Work claims that forcing employees back to the office with so-called return-to-office mandates can have negative consequencesA new study by Great Place To Work claims that obliging employees back to the office with so-called return-to-office mandates and restricting their choice of work location can have negative consequences for the business. The report based on a survey of 4,400 US workers, claims to reveal a strong correlation between work location flexibility and positive employee experiences. Compared to those without a choice, employees with control over their work environment are three times more likely to want to stay with their company, and significantly less likely to become disengaged – a trend that has been referred to as “quiet quitting.” They’re also more likely to put in extra effort, foster good relationships with their managers, and feel their workplace fosters a healthy psychological and emotional environment. (more…)

How to personalize customer service correspondence via email

How to personalize customer service correspondence via email

by • Company news

Alt text: A woman sitting at a cafe, listening to one of the people inside talk about customer service correspondence via email.

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. (more…)

Hybrid working era means a boom time for workplace apps

Hybrid working era means a boom time for workplace apps

by • Facilities management, Flexible working, Technology, Workplace design

A new generation of workplace apps, coupled with a choice of settings, help people tailor their days and their experiencesDisseminating information about a building to the people who occupy it has come a long way from a basic, intranet desktop interface with warnings about wet floors or notices about charity fundraising. These days apps promise a much more sophisticated workplace experience, which can be accessed in the palm of your hand. Gartner has a useful definition of workplace apps’ capabilities, stating, “They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future post pandemic workplace.” (more…)

The role of emotional intelligence in effective sales leadership

The role of emotional intelligence in effective sales leadership

by • Company news

Alt text: A woman in an office researching sales leadership on her computerThe sales industry has long esteemed the virtues of sharp negotiation skills and strategic thinking. However, a growing body of research suggests emotional intelligence (EI) is a pivotal force behind sales leadership success. More than just a buzzword, EI encompasses the ability to recognize, understand, and manage emotions in ourselves and others. Leaders adept in emotional intelligence are often seen forging stronger relationships and achieving greater outcomes. Below, we explore how EI can enhance sales leadership and why it’s critical for those looking to excel in this dynamic field. (more…)

AI is not coming for your job. But it will make it better

AI is not coming for your job. But it will make it better

by • AI, Comment, Technology, Workplace

Barry Murphy, Vice President GTM - Cloud, Applications & Infrastructure, Unisys, explains how business leaders can reassure workforces that AI will enhance their jobs, not replace them. “Artificial intelligence will outsmart humans, resolve all IT and business problems, and humans will not be needed in the workforce!” These are some of the most common misconceptions that too many companies and workforces currently have around AI and automation. To date, workforces have been inclined to broach AI with apprehension due to concerns that it will negatively affect or eliminate their jobs. Conversations have skewed towards the technology as a disruptive force, here to steal jobs and ultimately leave people redundant. A study found that 60 percent of workers are concerned about job loss in regards to working with Gen AI. Additionally, a further third worried that,  despite AI being unable to completely  replace them, it could make them less useful in the workplace. (more…)

From pixels to patterns: the unprecedented surge in screen time

From pixels to patterns: the unprecedented surge in screen time

by • Comment, Technology, Wellbeing

With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels.Technology has transformed our personal relationships by making communication more accessible than ever before. But, are we implementing best practices to ensure a positive and sustainable relationship with our technological devices? In today’s digital age, screens have become an integral part of our daily lives. From smartphones and tablets to laptops and televisions, we are surrounded by screens at every turn. With the rise of remote work and online learning, our screen time has skyrocketed to unprecedented levels. (more…)

CIFF Guangzhou 2024 proves a record-breaker and a major boost to international furniture trade

CIFF Guangzhou 2024 proves a record-breaker and a major boost to international furniture trade

by • Company news

An extraordinary edition of CIFF Guangzhou has just concluded, recording the highest number of exhibitors and visitors ever. This success rewarded the strategy of CIFF, an ever-evolving exhibition event with a key role in the development of the global furniture industry, promoting design and innovation, boosting consumption, and fostering international furniture trade. A total area measuring 850,000 square metres; 4,700 exhibitors, 11.8% more than the all-time pre-pandemic peak in 2019; 363,449 trade visitors, 22.06% more than in 2019, including 51,205 international visitors from 178 countries, an increase of as much as +43.11% compared to 2019. (more…)

Prioritising your phone over your partner affects women’s creativity at work

Prioritising your phone over your partner affects women’s creativity at work

by • Flexible working, News, Technology, Wellbeing

Focusing attention on your mobile phone instead of your partner doesn’t just strain your relationship - it also affects creativity at work, according to researchersFocusing attention on your mobile phone instead of your partner doesn’t just strain your relationship – it also affects creativity at work, according to researchers from the Universities of Bath, Aston, and IESE Business School. The study claims to shed light on the negative effects of ‘phubbing’, the idea of snubbing someone in favour of your phone, which is known for its detrimental impact on relationships and mental wellbeing. Now the study of working couples in the US points to repercussions in the workplace as well, but only for female partners. (more…)

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