Search Results for: management

July 13, 2016

World FM Day and the workplace design and management elephant

by Mark Eltringham • Comment, Events, Facilities management

There is an ancient Asian parable which has found its way into a number of cultures including Hindu and Buddhist lore. In one version, the Buddha tells of a king who has nine blind men summoned to his palace. An elephant is brought in and they are asked to describe it. Each man feels a different part of the elephant and describes it to the king. In turn they tell him it is a pot (the man who feels the head), a winnowing basket (ear), a ploughshare (tusk), a plough (trunk), a granary (body), a pillar (foot), a mortar (back), a pestle (tail) or a brush (tip of the tail). They disagree violently with each other to the amusement of the king, and the Buddha surmises that ‘in their ignorance they are by nature quarrelsome, wrangling, and disputatious, each maintaining reality is thus and thus.’ Around 2,500 years later, groups of people continue to describe big things solely based on the bits with which they come into contact and bicker with others who are close to other bits.

July 6, 2016

Ability to meet failure with resilience is a vital management skill ⁰

by Sara Bean • News, Wellbeing, Workplace

The political fallout since the Brexit vote has left many feeling that the UK’s politicians could do with brushing up their leadership skills and prompted debate on whether some of those whose ambitions have been derailed might bounce back. A timely report from the Chartered Management Institute offers advice on the management skills they might need to employ in times of uncertainty. The report claims that within the world of business, unsupportive cultures leave managers to struggle with the fall-out from crises. Most managers (94 percent) have faced crises during their career, but only half (55 percent) have handled them professionally, according to Bouncing Back: Leadership lessons in resilience. The absence of professional management ranks as a major factor in the cause of crises in the survey of 1,100 managers; 78 percent blamed a lack of support from senior management and 68 percent cited culture failure as responsible.

June 7, 2016

Senior management input required to promote workplace wellbeing ⁰

by Sara Bean • News, Wellbeing, Workplace

Just a third of American workers say they regularly participate in health promotions provided by their employer, despite the prevalence of workplace wellness programmes. According to the American Psychological Association a key part of the solution is increasing senior leadership support. In the APA’s 2016 Work and Well-Being Survey, less than half of working Americans (44 percent) reported that the climate in their organisation supports employee well-being, and 1 in 3 admitted to being chronically stressed on the job. However, nearly three-fourths (73 percent) of employees with senior managers who show support through involvement and commitment to well-being initiatives said their organisation helps employees develop a healthy lifestyle, compared with just 11 percent who work in an organisation without leadership support. Among all employees surveyed, 33 percent said they typically feel tense or stressed out during the workday, and only 41 percent said their employer helps workers develop and maintain a healthy lifestyle.

May 6, 2016

Management needs to improve opportunities for career progression ⁰

by Sara Bean • News, Workplace

Almost a quarter of employees (24 percent) are intending to move, as job satisfaction in the UK drops to its lowest level for over two years finds the latest CIPD/Halogen Employee Outlook report. The survey reveals that almost a fifth (23 percent) of employees believe their organisation’s performance management processes are unfair (an increase from 20 percent in Autumn 2015). Over a quarter (27 percent) are dissatisfied with the opportunity to develop their skills in their job and this is reflected in the number of employees who say they are unlikely to fulfil their career aspirations in their current organisation, which has also increased to 36 percent (32 percent in Autumn 2015). Opportunities for women in senior roles have slipped as well with separate research by the European Women on Boards (EWoB) showing that Britain has a below-average proportion of women on boards; falling from sixth to eighth place among 12 leading economies since 2011.

May 5, 2016

Facilities management is about great service, not trying to do everything

by Simon Heath • Comment, Facilities management

An article in The Guardian newspaper once sought to lift the veil on the extent to which Serco is entangled in the running of infrastructure in the UK and overseas. One of the questions posed was: Is there any limit to the fields they work in? Serco’s response was: “We operate in a range of markets and geographies, which means we are well placed to bring a wide range of experiences and knowledge to help customers with the challenges that they face.” Now, that’s the sort of phrase that will be familiar to anyone who has visited the website of a service provider or has written a bid in response to a tender for a contract. It is the way that providers wish to sell themselves. We can do more. We can do everything. We can do it anywhere. And if we can’t, we’ll get someone else to do it in one of our uniforms in the hope you won’t notice. We’ll save money. We’ll do it for less. We’ll do it with fewer people.

April 23, 2016

Latest Work&Place + Performance management + Design and people ⁰

by Sara Bean • Facilities management, Flexible working, Newsletter, Property, Work&Place, Workplace

This week’s Newsletter features the latest issue of Work&Place, which presents a truly global perspective on the forces redefining our relationship with work. In news, the Government extends the One Public Sector Estate scheme and London’s commercial property sector is unaffected by the Brexit jitters. The three day working week is the ideal scenario for the over 40s; current performance management practices discount the digital workplace; and employees spend too much time checking work emails at home. Mark Eltringham says design what you like but don’t discount the impact of adding human beings to the mix; how people have been writing guides to good ergonomics at least since the early seventeenth Century; and that Charles Eames came to have mixed feelings towards his most famous chair. Download our Insight Briefing, produced in partnership with Connection, on the boundless office; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

April 20, 2016

Traditional performance management fails to match new digital workplace ⁰

by Sara Bean • News, Technology, Workplace

Performance management plays a key role in helping organisations measure how effectively their employees are contributing to business objectives. Yet despite 94 percent of workforce leaders in a global survey believing performance management improves business performance, only 39 percent of them think their current practices help to achieve their organisation’s business objectives. This isn’t just the employers’ view, within the workforce, 89 percent of people believe their performance would significantly improve if changes were made. The main reason for this credibility gap is the impact digital technologies are having on the nature of both work and the workforce. In the Accenture Strategy report, Is Performance Management Performing? – 92 percent of respondents report that work is faster, more networked and collaborative, and demands ever-evolving skills. This means that organisations need to innovate to keep pace.

April 5, 2016

Scientific management and the enduring love of the open plan office

by Mark Eltringham • Comment, Furniture, Technology, Workplace design

There are many reasons why organisations like open plan offices. When it comes to making the business case for them however, firms prefer to talk about some more than others. So while they prefer to focus on the argument in terms of how openness can foster better lines of communication, collaboration, teamwork and team spirit, they talk rather less about the fact that the open plan is a lot cheaper than its alternatives and how they like it because it allows them to keep an eye on what people are doing. In theory, a great deal more of this surveillance now happens electronically so the need for physical presence should be less pressing, but the residual desire to see with one’s own eyes what people are doing remains. This is the instinct that constrains the uptake of flexible working and also means that there is a hierarchical divide in who gets to decide where they work.

April 1, 2016

Rise in European outsourcing of real estate and facilities management ⁰

by Sara Bean • Facilities management, News, Property

Companies outsourcing their real estate and facilities management needs have hit record levels across Europe, finds new data. According to CBRE, its EMEA Global Workplace Solutions (GWS) business received a record number of Requests for Information (RFI) or Requests for Proposals (RFP) from organisations wishing to outsource all, or part, of their real estate activities in 2015. This marks a 190 percent increase over 2012, with the data showing the most popular function to outsource is facilities management, with 64 percent of briefs including this service. The trend for outsourcing is also reflected in CBRE’s European Occupier Survey, which spans 120 organisations. Fifty-four percent of respondents noted that that they outsourced some or part of their property requirements. This figure marks an uplift from 30 percent the year before and demonstrates that more corporates are seeking, and using, specialist property advisors for outsourcing advice.

March 17, 2016

Poor line management blamed for lack of career progression at work ⁰

by Sara Bean • News, Workplace

A third (33 percent) of UK employees say their career progression to date has failed to meet their expectations, with four in ten (39 percent) blaming poor line management for stifling their ambitions. According to the latest Employee Outlook Survey: Focus on Skills and Careers from the CIPD, a lack of effective training programmes (34 percent) and negative office politics (34 percent) are also to blame. The survey of over 2,000 employees considered the key factors relating to employees’ upbringing, education and workplace that affect whether or not their career progression had met their expectations. It also found that over a quarter (26 percent) of those whose career has failed to live up to their expectations identified poor-quality career advice and guidance at school as a key factor to blame, with three in ten (29 percent) saying they are in the wrong career so cannot show their strengths or potential.

March 16, 2016

The difference between ‘recyclable’ and ‘recycled’ is management not material

by Mark Eltringham • Comment, Environment, Facilities management, Furniture

The Times (paywall) has uncovered some pretty remarkable statistics about the way the British consume coffee. It appears that we now buy some 2.5 billion paper cups of coffee each year, primarily from the main High Street chains. That’s about 7 million cups a day. The good news for the environmentally conscious public would appear to be that all the chains ensure that each cup is fully recyclable and so prominently displays its green cred where the consumer can’t miss it. The problem is that just 1 in 400 of the cups are actually recycled with the rest going to landfill. The firms involved may include recycling bins in-store, but that accounts for just a fraction of the disposal of the cups. As The Times points out, the companies understand that consumers are more impressed by the claim that a product is 100 percent recyclable than 0.25 percent recycled. They are swayed by the material and ignorant of the management.

March 3, 2016

Global lack of support by management in encouraging innovation at work ⁰

by Sara Bean • News, Technology, Workplace

Too many managers expect their employees to innovate without offering them any practical support. In a global survey by consultants O.C. Tanner published in the Harvard Business Review – a poll of nearly 3,500 people from companies in the U.S., Canada, the UK, Germany, and India found that although a majority of employees say innovation is everybody’s responsibility, not everyone actually gets the resources needed to innovate. There’s an especially large disconnect on this subject between leaders and lower-level employees. While nearly nine in ten non-managers believe they ought to be involved in innovation, far fewer (roughly six in ten) say they actually are. The research claims this applied to small as well as large companies and among all age groups. The problem the review suggests, is that most employees believe that management does not inspire them to do great work — or give them the opportunity to do so.