Search Results for: workplace

October 18, 2016

The global uberification of commercial property and the workplace ⁰

by Anthony Brown • Facilities management, Features, Property, Technology, Workplace design

Technology doesn’t just transform the world, it reshapes our language. So, we all need to get used to the word uberification as well as the idea of it. Based on the success of the on demand taxi service Uber, the word refers to the way a product or service becomes available to customers on demand via the Internet. Customers book a service only at the point of consumption. This represents an entirely new commercial model and is the defining characteristic of the new 21st Century economy. Uber may have provided the tipping point, going from start up to market valuation of $66 billion in just 7 years, but its success has given us a name for a process that is reshaping businesses and customer experiences across the entire economy, including in the commercial property sector.

October 15, 2016

Insight weekly: Obsession with data + People subvert design + Engaged workplace ⁰

by Sara Bean • Facilities management, Technology, Workplace, Workplace design

In this week’s Newsletter; Jess Brook says beware of the latest data dressed up as pseudo-science; Serena Borghero on ways workplace design can boost engagement levels; and Mark Eltringham says how workplaces are utilised are subject to the vagaries of human behaviour. Staff allegedly spend just 38 percent of their time performing their primary job duties; collaborative spaces are replacing the traditional office boardroom; and 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030. Research suggests office design makes the most significant difference to employee happiness levels; over a quarter (28 percent) of employees are reluctant to ask for flexible work; digital tech within many workplaces is not up to spec; and extension announced of the One Public Sector Estate scheme. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 13, 2016

Design is the top factor when it comes to workplace happiness, claims study ⁰

by Mark Eltringham • News

New research from Office Genie claims that office design makes the most significant difference to employee happiness levels. According to the survey of 2,000 British workers, when someone felt comfortable with the design of their workplace, it boosted their happiness by 33 percent compared to those who felt uncomfortable. Workplace design was found to have a larger impact than office temperature levels, light levels, noise levels, and social interaction levels: temperature made an average difference of (5 percent), light (6 percent), noise (8 percent), and social interaction (8 percent). It also came in ahead of the ability to work flexibly, specifically the ability to work from home which made a 12 percent difference to happiness levels. This is particularly remarkable when flexible working is often cited as one of the biggest factors affecting employee happiness, according to the study.

October 12, 2016

Majority of workers believe their workplace is making them ill ⁰

by Sara Bean • News, Wellbeing, Workplace, Workplace design

A huge number of employees (87 percent) blame their workplace for making them ill, with only 25 percent saying they feel healthy at work on a regular basis, claims a new survey from Healthcare provider Benenden. In addition, half of those surveyed (50 percent) said they felt depressed at work, with just 40 percent admitting they are happy in their place of work. The survey of 2,000 employed people reveals that nearly half of workers still go into work, despite being ill. And whether ill or not, once in work, those surveyed confessed to having regular health issues, with backache (84 percent) eye strain (42 percent) and regular migraines (27 percent) all being part of working life. In addition, just under half of respondents (at 44 percent), reported being regularly stressed at work, with a further 91 percent feeling tired several times a week at their desk. Nearly two thirds of workers (58 percent) said that work worries keep them awake at night.

October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics

October 8, 2016

Britain’s best offices + American workplace + Flexible working hierarchy ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

In this week’s Newsletter; Anna King reflects on the fact that offices seem to be morphing into homes, and homes are, conversely, functioning as places of work; Tar Tumber warns that being pregnant and suffering discrimination or redundancy is not at all unusual; and Mark Eltringham argues we have to find a way of dealing with a new age of artificial intelligence. In research, a new US survey reveals the nature of jobs is undergoing a fundamental shift; occupants of high-performing, certified green buildings have high cognitive functions; and workers spend half their time checking emails. High earners are 47 percent more likely to work flexibly and the government releases its latest framework which covers a range of property-related services. View our gallery of this year’s BCO award winners: download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 7, 2016

The American workplace is more skilled, but workers are concerned they are becoming irrelevant ⁰

by Mark Eltringham • Flexible working, News, Workplace

The ‘Tectonic changes’ that are reshaping the US workplace and the response to them are the subject of a major new research project from the Pew Center in association with the Markle Foundation. The study of over 5,000 US workers carried out over the Summer found that the nature of jobs is undergoing a fundamental shift with greater emphasis on knowledge as well as analytical, interpersonal and communication skills. In response, workers are retraining and reassessing their abilities to adapt to the demands of employers. Despite this, a growing number are worried that they are becoming irrelevant and have diminishing faith in the ability of politicians, the education system and their employers to address their concerns.

October 6, 2016

Gallery: BCO awards UK’s best workplace to university in Norwich ⁰

by Sara Bean • Architecture, Case studies, News, Workplace design

Norwich’s The Enterprise Centre at the University of East Anglia has been named as the Best of the Best workplace at the British Council for Offices’ (BCO) annual National Awards in London. The office was also recognised as the Best Corporate Workplace in the UK, joining a list of six other award winners recognised for excellence in office space. The BCO’s National Awards programme recognises top quality office design and functionality and sets the standard for excellence across the office sector in the UK. The University of East Anglia’s The Enterprise Centre was praised by judges for showcasing low carbon and sustainable design at its best. Judges commented that the workplace offered a wide range of highly flexible accommodation with incubation and collaborative spaces for new and developing businesses in a building equipped to deliver for the 21st century.

October 4, 2016

Motherhood or livelihood? Pregnancy discrimination in the workplace ⁰

by Tar Tumber • Comment, Legal news, Wellbeing, Workplace

Recent research by the Commons Women and Equalities Committee suggests that around 54,000 expectant and new mothers have no choice but to leave work due to pregnancy discrimination or concerns over the safety of their children; and shockingly, this figure has doubled in the last decade alone. Other research carried out by the Equality & Human Rights Commission (EHRC) and the former Department for Business, Innovation and Skills shows that despite 77 percent of working mothers reporting potentially discriminatory or negative experiences, only 28 percent raised the issue with their employer, and less than 1 percent pursued a claim through the tribunal system. As a mother of two young children, this is a topic very close to my heart. I have worked in HR for over 18 years now, and advised on all manner of employee relations issues and know from personal experience that being pregnant and suffering discrimination or redundancy is not at all unusual.

October 2, 2016

Apple HQ + Limits of workplace design + Workplace effectiveness ⁰

by Sara Bean • Facilities management, Flexible working, Newsletter, Wellbeing, Workplace, Workplace design

In this week’s Newsletter; Tim Oldman argues that businesses are failing to understand the basis of workplace effectiveness; Mark Eltringham looks at ways of using workplace design to influence the feelings and behaviour of others; and takes part in a podcast with Hari Kalymnios, author, trainer and Leadership Speaker at The Thought Gym. HSBC moves 300 staff into a coworking space in Hong Kong; Apple reveals it is to occupy the redeveloped Battersea Power Station and post-Brexit employment levels maintained by the growing gig economy. The global introduction of sustainable building regulations remains slow; the UK’s commercial property market remains robust in the wake of the vote to leave the European Union; and evidence that offering flexible working to Mums could boast the economy by billions. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

September 27, 2016

Businesses failing to look at workplace effectiveness in the right way ⁰

by Tim Oldman • Comment, Facilities management, Property, Workplace design

This month, the director-general of the Confederation of British Industry (CBI), Carolyn Fairbairn, suggested that productivity growth across all parts of the UK economy should be the number one priority for business and government. And the CBI isn’t alone in emphasising the importance of honing in on and tackling the ongoing productivity problem. According to the Organisation for Economic Co-operation and Development’s (OECD) economic forecast summary, published earlier this summer, productivity has been exceptionally weak since 2007 and doesn’t show much sign of abating nearly ten years later. Labour productivity per employee has failed to markedly rise since the global downturn and the UK is still miles behind the G7 average – that’s according to the Office for National Statistics (ONS) quarterly figures and CBI data. So, to echo Fairbairn, reviving British productivity is essential to sustain growth and living standards.

September 21, 2016

Millennials no different from their elders in attitudes to the workplace ⁰

by Sara Bean • Flexible working, News, Technology, Workplace

The portrait often drawn of Millennials is that of a generation which is keen to stand out from that of its elders, and which is difficult to pin down. They’re said to have difficulty accepting a hierarchical structure and no longer view their salary as the only motivating factor but instead are looking for a sense of accomplishment in their work. Yet as we reported recently, the behaviour and expectations of this younger generation has in fact stayed fairly constant. For them, the ideal company has attributes which are actually fairly similar to those cited by their more experienced colleagues. The result of the latest Edenred-Ipsos barometer into the under 30s suggests that for employers, the issue is not so much about dealing with this generation independently of the others, but rather globally rethinking leadership challenges in an environment which is increasingly digitalized, horizontal and multi-task oriented, taking into account individual countries’ cultural differences.