Search Results for: change

October 18, 2016

The global uberification of commercial property and the workplace ⁰

by Anthony Brown • Facilities management, Features, Property, Technology, Workplace design

Technology doesn’t just transform the world, it reshapes our language. So, we all need to get used to the word uberification as well as the idea of it. Based on the success of the on demand taxi service Uber, the word refers to the way a product or service becomes available to customers on demand via the Internet. Customers book a service only at the point of consumption. This represents an entirely new commercial model and is the defining characteristic of the new 21st Century economy. Uber may have provided the tipping point, going from start up to market valuation of $66 billion in just 7 years, but its success has given us a name for a process that is reshaping businesses and customer experiences across the entire economy, including in the commercial property sector.

October 18, 2016

UK marketers suffering from tech-induced anxiety, survey claims ⁰

by Neil Franklin • News, Technology

More than half (55 percent) of marketers in the UK are struggling to cope with the accelerated pace of digital transformation – up 7 percent since 2015, Adobe’s annual Digital Roadblock study claims. The report – which surveyed 450 marketers in the UK– found that Brits suffer from more tech-induced anxiety than their peers across the region: an average of 44 percent of marketers in Europe worry about their technology-based skill sets, 11 percent lower than the UK. Of the marketers surveyed, three-quarters (74 percent) feel that they need to implement new technologies within their marketing strategies in order to succeed, but just over half (54 percent) feel that they actually have the skills to do so. When it comes to technology skills, there’s an obvious gap between demand and reality: while 41 percent of respondents cited being a ‘tech-savvy’ early adopter of new technologies as the top attribute of being a marketer, only 15 percent actually identify as ‘tech-savvy’ themselves. In fact, more UK marketers identify as ‘tech challenged’ (20 percent) than ‘tech savvy’, and the number of ‘tech-savvy’ marketers has dropped since last year, when nearly one in five (19 percent) identified as so.

October 18, 2016

Stress and overwork in the City of London remains endemic, finds research ⁰

by Sara Bean • Flexible working, News, Wellbeing, Workplace

The financial services industry has never been known as a ‘touchy-feeling’ environment, and despite efforts to raise the issue of mental ill health at work, appears resolutely resistant to cultural change. This perception is reinforced by a new piece of research which claims that rising stress in the City is driving more than two out of three investment bank staff to consider quitting their job – but employees believe talking about stress or mental health issues to management will damage their careers. In a study by MetLife among decision makers at financial institutions two out of five (40 percent) think their job is extremely stressful with 67 percent considering quitting their jobs in the next year if stress levels do not improve. However, despite the impact of stress on their work and home lives, around 70 percent believe that admitting to suffering from anxiety or mental health issues will damage their career prospects and there is a reluctance to offer staff more flexible hours to help reduce the strain.

October 18, 2016

UK large businesses are failing to create a culture of creativity and innovation ⁰

by Neil Franklin • News, Workplace

A new study claims that the UK lags behind other European countries when it comes to fostering a culture of innovation at creativity at work. Whilst 63 percent of French employees and 57 percent of Spanish employees feel empowered to lead innovation and drive change, less than half (47 percent) of employees surveyed across the UK agree. In turn, this appears to be impacting morale; just 54 percent of employees in the UK said they feel inspired in the workplace compared to 74 percent in Spain, 73 percent in France and 66 percent in Germany. As businesses strive to stay ahead of the competition, making innovative use of technology is a top priority. However, the research commissioned by BMC and conducted by Opinion Life, suggests that businesses across the UK are struggling to foster an innovative culture fast enough and failing to capitalise on the creativity of their staff.

October 17, 2016

Creating the workforce of the future; the Barclays perspective ⁰

by Mark Eltringham • Company news, Workplace

Apprenticeships are growing faster than ever in the UK. This is fantastic to see. Within our organisations we are making giant strides to re-carve and re-define talent whilst investing in the workforce of the future. The topic of Apprenticeships remains top of the government agenda and top of the employability agenda and great things are starting to happen. Yet, how much of the evolution of apprenticeships is understood by those who are seeking opportunities? Has society evolved in such a way that would-be potential candidates are ‘switched-on’ to the fact that Apprenticeships is both a viable and powerful means to securing a long, sustainable, and credible career? What are we doing to define Apprenticeships to our audiences outside of our own organisations? How are we marketing opportunities in a way that will ‘connect’ with our audience that will inspire them and others to invest in us?

October 14, 2016

Stress levels among Gen Y workers higher than other generations ⁰

by Sara Bean • Flexible working, News, Wellbeing, Workplace

Younger workers are more affected by workplace stress than their older colleagues, with half of Generation Y UK workers (50 percent), reporting heightened levels of stress in the workplace, compared to 44 percent for generation X and 35 percent within the baby boomer generation. The Global Benefits Attitudes Survey of 1,895 employees in the UK by Willis Towers Watson suggests that the top causes of workplace stress for Millennials were inadequate staffing and low pay, which mirrored the top two causes across all generations in the survey. This is followed by a lack of work/life balance and unclear and/or conflicting job expectations, whereas for baby boomers it is company culture and excessive organisation change. The report also shows Gen Y workers are more worried about their finances than older workers, with 64 percent of younger workers reporting being worried, compared to 55 percent of generation X workers and 38 percent of baby boomers.

October 13, 2016

London needs to adapt to the changing world of work, claims think tank ⁰

by Neil Franklin • Architecture, Cities, News, Property, Workplace design

Think Tank New London Architecture (NLA) which creates a forum for debate on the built environment, has launched its findings and recommendations from its landmark WRK / LDN Insight study on work and workplaces in London. NLA calls on central government, the Mayor of London and other stakeholders in the capital to act to maintain the capital’s position as a preeminent commercial centre. The report claims that, as the digital economy continues to expand, new suppliers of workspace are rapidly emerging – from co-working providers to ‘fab labs’, makerspaces, incubators and innovation centres. The insight study concludes that the affordable business space that currently supports these industries is at risk. London needs new innovative mixed-use models of city planning to support these changes and adapt to the changing world of work.

October 13, 2016

Mix of core and flexible workspaces will shape real estate by 2030 ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Technology, Workplace design

Thanks to the combination of a changing workforce and greater connectivity, up to 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030, with offices more likely to be built around core hubs and comprising fewer locations. Along with this the Internet of Things and smart buildings will create new ways of managing productivity, sustainability and the user experience. These are some of the key findings of JLL’s new report series ‘Workspace, reworked: ride the wave of tech driven change’; two reports exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies. The series focuses on the office sector over the next 15 years, looking at how occupiers, developers and investors will need to view real estate differently and adapt in order to enhance investment returns and create work spaces that are fit for purpose in a rapidly changing, highly-connected world.

October 13, 2016

Collaborative spaces are replacing the traditional office boardroom ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Connectivity and flexible working means that office meetings are shrinking in size as employees fail to show up to almost half of scheduled meetings; leaving the traditional large workplace boardroom obsolete. Teem’s Workplace Productivity Analytics Index carries out a regular aggregated analysis of meeting room data from over 2,000 customers worldwide and found that globally, only six percent of meetings have 10 or more attendees, while 76 percent of meetings include only one to three participants. In addition, 20 percent of meetings are booked within 15 minutes of taking place, making it difficult for facilities and IT managers to plan suitable space and secure equipment needs for employees. The data also claims that large meetings can drain productivity, which is why businesses are increasingly investing in large conference rooms and instead opt for collaborative spaces where smaller groups can meet privately.

October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics

October 10, 2016

The Big Data skills gap and other issues ⁰

by Mark Eltringham • News, Technology

A new report from techUK claims that the widespread use of Big Data could boost the UK economy by £241 billion and create around 157,000 jobs by 2020, but the Government needs to act fast to address the skills gap that is holding back the implementation of more Big Data applications. The survey of techUK members found that almost two thirds (62 percent) say they need more specialists in emerging disciplines including Data Analysts, Data Infrastructure Engineers and Solutions Architects. However there may be wider challenges ahead for the application of Big Data as a survey carried out by Gartner suggests that the number of organisations willing to invest in Big Data is set to fall.

October 7, 2016

The American workplace is more skilled, but workers are concerned they are becoming irrelevant ⁰

by Mark Eltringham • Flexible working, News, Workplace

The ‘Tectonic changes’ that are reshaping the US workplace and the response to them are the subject of a major new research project from the Pew Center in association with the Markle Foundation. The study of over 5,000 US workers carried out over the Summer found that the nature of jobs is undergoing a fundamental shift with greater emphasis on knowledge as well as analytical, interpersonal and communication skills. In response, workers are retraining and reassessing their abilities to adapt to the demands of employers. Despite this, a growing number are worried that they are becoming irrelevant and have diminishing faith in the ability of politicians, the education system and their employers to address their concerns.