Search Results for: employee experience

March 9, 2016

Corporate real estate strategy shifts focus from cost to people ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Workplace, Workplace design

A new survey of corporate executives indicates a major shift in how companies make real estate decisions today, with more than half (50 percent) saying that talent is more important than cost (31 percent) as their foremost consideration. As a result, executives view the workplace as primarily a recruitment and retention tool that offers attributes such as a flexible workplace, high quality amenities and interiors. But while the people and workplace experience dominate the corporate real estate agenda, according to CBRE’s Americas Occupier Survey – escalating costs are a major concern. Of survey respondents, 85 percent cite space efficiency and restructuring as a top strategy for reducing occupancy costs. These two issues are driving real estate conversations; with the result that workplace strategy is increasingly being viewed as both a critical employee attraction and retention strategy (57 percent), and as a means to control costs.

March 8, 2016

Eight in ten women believe gender discrimination still prevalent at work ⁰

by Sara Bean • Comment, Flexible working, Workplace

Today is International Women’s Day, which marks the official day of the year when gender equality across the world comes under the spotlight. In the UK, a poll by Investors in People found that 8 in 10 of women (83 percent) in full time employment believe gender discrimination is still present in the workplace. According to the poll of 2000 employees almost half of women (45 percent) think they have personally experienced discrimination in the workplace because of their gender. And what is depressingly unsurprisingly to many women is that when the poll explored employee perceptions of gender discrimination versus the reality, 30 percent of men believe there is no difference between men and women’s pay, when according to the facts, women are earning on average 19 percent less than men an hour (UKCES, 2015). More encouragingly though, 41 percent of employees believe their workplace has a culture of encouraging gender equality, a statistic that has room for growth.

March 7, 2016

Nearly all managers are now seeking to redesign their organisation ⁰

by Mark Eltringham • News, Workplace, Workplace design

Ninety-two per cent of the UK’s human resources and business leaders see redesigning their organisation as their most important priority, according to Deloitte’s Global Human Capital Trends 2016 survey. As part of this shift in focus, 42 per cent of UK respondents say they are already currently restructuring their organisation and 49 per cent have recently completed the process. Only seven per cent say they have no plans to restructure. The report also claims that lack of employee engagement is an issue currently facing 80 per cent of respondets. Only 36 per cent report that they are prepared to tackle engagement issues. Despite the emergence of ‘easy to use’ tools to frequently evaluate employee sentiment, 76 per cent of UK organisations still measure employee engagement only once a year. Forty-two percent measure this engagement through annual surveys and 20 per cent through interviews and focus groups.

February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 17, 2016

Younger workers more engaged at work than middle aged staff ⁰

by Sara Bean • News, Workplace

Companies with stronger financial performances and better customer experience have employees who are considerably more engaged than their peers, a new survey by Temkin Group claims. The research also shows that out of all the industries, the construction sector has the highest percentage of engaged employees. Organisations with 501 to 1,000 employees have the highest percentage of engaged employees and companies with 10,000 or more employees have the lowest level of engagement. Employees who are highly educated, high-income earners, executives, male, and have very good bosses tend to be the most highly engaged. 63 percent of highly engaged employees always try their hardest at work, compared with 42 percent of disengaged employees. And for those who doubt the commitment of millennials – 25- to 34-year-old employees are the most engaged group, while 45- to 54-year-old employees are the least engaged.

February 15, 2016

Employers must meet productivity challenges of paying Living Wage ⁰

by Sara Bean • Facilities management, Flexible working, News, Workplace

A quarter of private sector employees will be directly affected by the implementation of the new National Living Wage, (NLW) over double the proportion of public sector employees. The research, conducted by the Social Market Foundation in partnership with Adecco Group UK & Ireland, warns these employers will need to overcome significant productivity challenges in order to cope with the cost. The NLW cut-off at age 25 means businesses will be faced with potential discrepancies in wages across their younger workforce. While almost a fifth (18 percent) of employees who will benefit from the NLW are younger workers surprisingly, workers aged 50 or over will make up a third. Part-time workers make up around half of the workforce in severely affected workplaces. The research also found that the workplaces severely affected by new National Living Wage tend to have low-skilled employees and are much less likely to offer in-work training.

February 5, 2016

Embracing the inevitable rise of the robots in the workplace ⁰

by Gary Chandler • Comment, Flexible working, Technology, Workplace design

We often have reason these days to speculate on the truth of an idea known as Amara’s Law. First coined by the researcher Roy Amara it states that “we tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run”. But defining what we mean by short and long term can be very difficult when technology is changing so quickly. Nothing better illustrates this than the issue of how automation will transform society and workplaces. For the past few years, the effects have mainly been the subject of academic and scientific research alongside some lurid headlines in the mainstream media. So, a fairly typical 2013 paper from researchers at Oxford University assessed the risk faced by over 700 professions and discovered that nearly half of all jobs in the US could be categorised as at high risk of automation. Less academic studies such as a report published last year by Deloitte draw similar conclusions.

February 5, 2016

Employers believe Millennials are the most demanding workers ⁰

by Sara Bean • Comment, News, Wellbeing, Workplace

It seems unfair to brand Millennials difficult, when you consider they are the less experienced generation of workers, but new research suggests they require more hand holding in the workplace. When asked about workers they’ve dealt with, 48 percent of bosses felt that millennials were more reliant on detailed targets and required regular progress meetings in order to stay motivated. However, the majority of bosses (89 percent) agreed that these demands indicated that millennials were highly career driven. Over one third (39 percent) named generation X as the most self-sufficient, as this group required less guidance, with Baby Boomers a close second (34 percent). Millennials were also cited as the generation most incentivised by reward and praise (41 percent), followed by Generation X (26 percent), Baby Boomers (22 percent) and Generation Z (11 percent), while Generation X had the biggest desire for a work life balance (37 percent).

January 20, 2016

Third of firms introduce flexible working to cut absenteeism, claims study ⁰

by Mark Eltringham • Flexible working, News, Wellbeing, Workplace

Over a third of UK employers have introduced flexible working to reduce absenteeism, claims research from insurance industry trade association Group Risk Development (GRiD). Its survey of 501 employers also found that a quarter (25 percent) have seen absence rates improve over the last 12 months, compared to 40 percent last year. One in ten have actually seen rates worsen over the same period and 54 percent of employers say their absence rates have remained the same, which the report’s authors claim suggests a general slow-down or even complacency when it comes to managing absence. The report found that 57 percent of businesses said absence cost them up to 4 percent of payroll, but employers are using a range of initiatives to address this. This includes introducing flexible working (36 percent – up by 4 percent from last year), return to-work interviews (28 percent) and disciplinary procedures (17 percent).

January 18, 2016

Firms demanding more data about workplaces…and they’re about to get it ⁰

by Mark Eltringham • News, Property, Technology, Workplace design

Companies are increasingly focussed on generating workplace data as they seek to make better decisions about the ways their real estate supports their key organisational objectives. That is one of the key findings of the latest European Occupier Survey from property consultants CBRE (login required). The good news (or bad news, depending on your point of view) is they’re about to get it in spades, according to another study from researchers International Data Corporation which found that there will be a huge surge in the availability of Big Data infrastructure in EMEA countries over the next four years. The acquisition of data about buildings and their inhabitants remains a troublesome issue, especially when executives do things like introduce sensors to monitor working patterns of employees without their knowledge, as bosses at The Telegraph found in a very public way recently.

January 8, 2016

The six things all people need from their workplace ⁰

by Jane Kendall-Bush • Comment, Facilities management, Knowledge, Workplace design

Whether we like it or not, we all have to work for some, or more usually, most of our adult life. During this time, many of us will work in an office, which is a place that has changed immensely – not only in the last ten years or so, but almost entirely since the start of the twentieth century. The management structure and style of companies, the tools available to the workforce, and the places within the office buildings have been changing and evolving. There has been a shift from hierarchical management structures to a more diverse and organic model. The tools of work have changed from the humble typewritten letter and Bakelite telephone to 24/7 access to emails though laptops and smart phones. And finally the workplace itself has evolved from one with enclosed offices for the senior managers, or a sea of cubicles to workplaces that encourage creativity and collaboration.

January 6, 2016

Two new studies that highlight the complexities of gender at work ⁰

by Mark Eltringham • Comment, Knowledge, News, Workplace

The increasingly complex nature of the career and workplace choices made by men and women and the specific challenges they face is the subject of two pieces of research presented at this week’s British Psychological Society’s Division of Occupational Psychology annual conference in Nottingham. The authors of the admittedly small scale studies conclude respectively that men in what are generally considered typically female-dominated occupations tend to value the social aspects of their career more than financial rewards and that ambitious professional women would benefit from a better understanding of how to build, maintain and use their social capital to succeed in their attempts at reaching the top of their professions. Both topics have been raised before but it’s interesting to see yet more research which challenges the often overly simplistic assumptions that seem to go hand in hand with gender issues at work.