Search Results for: employee experience

February 11, 2015

This isn’t a golden era for small business; it’s more interesting than that

by Mark Eltringham • Comment, Flexible working, Public Sector, Technology

Yesterday, the Prime Minister’s Enterprise Advisor Lord Young produced a report into the key trends experienced by the UK’s small businesses over the past five years. According to the headline figures presented by the report, this is a ‘golden era’ for small businesses in the UK, with a record number of small firms in the country. The reported 5.2 million small firms represents an increase of 760,000 over the five year period covered by the study. The report concludes that the main drivers of this upsurge are the growing belief people have in their own ideas and abilities coupled with the technological wherewithal to make them a commercial reality. Lord Young also claims the Government deserves some credit for providing the business landscape for this to happen. But is it really that simple?

February 10, 2015

Workers face burnout as work continues to erode personal lives

by Mark Eltringham • Flexible working, News, Workplace

Over two thirds of UK professionals (69 percent) are required to work outside of their regular office hours more than they were five years ago, according to a recent research from serviced office provider Regus. The survey canvassed the opinions of over 3,000 business people in the UK on their attitudes and approaches to work. A similar proportion of workers (72 percent) say that fixed hours are no longer suited to their duties; perhaps offering some explanation as to why so much extra time is spent at the office. Three quarters (76 percent) of respondents also reported a rise in remote workers, further suggesting that the concept of 9-5 day in the office is outdated. An earlier report from Regus, published in January found that the past five years have also seen a growing concern that workers face burnout.

January 28, 2015

How well designed office hives can foster swarm intelligence

by Lee Parsons • Comment, Facilities management, Workplace design

A beehive in your back-garden is hardly ideal, nor is stumbling across an ants’ nest while searching for a picnic spot. However, these swarms have become the inspiration for a revolutionary new way of working. Swarm intelligence describes how a group of people find effective solutions to difficult problems and their ability to adapt automatically to changing environments and work as a team of equals. To get the full benefits of swarm intelligence, we need to make sure that our offices have areas where staff can collaborate. There can be no rigid structures or process chains that ideas have to go through. The flow of knowledge shouldn’t be restricted. It should be allowed to flood through our businesses and offices and take no account of whether the people sharing knowledge, ideas and opinions have been with a company for five days or five years.

January 26, 2015

Flexible working improves the quality and quantity of sleep

by Mark Eltringham • Flexible working, Knowledge, News, Wellbeing

Morning Sun by Edward Hopper

Giving employees more control over their work schedules may help curb sleep deficiency, according to health researchers in the US. A team led by Orfeu M. Buxton, associate professor of bio-behavioural health at Penn State University set out to explore the question of whether family-friendly work practices and other forms of flexible working had any impact on the quantity and quality of sleep. They results are published this month in the journal Sleep Health. Of the nearly 500 employees from an IT company surveyed over a period of a year, the researchers found that employees who were able to enjoy more control over their working day also enjoyed an average of eight minutes more sleep per night than those with rigid working hours. The research also found that participants’ perceptions of their sleep quality also improved.

January 22, 2015

Firms are wary of BYOD but confident they can deliver flexible working

by Mark Eltringham • Flexible working, News, Technology

Despite greater awareness of the potential benefits of Bring Your Own Device (BYOD), especially as a way of supporting flexible workers, a large number of European firms remain concerned about the security implications of the practice, according to a new study by HP of their attitudes to workplace technology. The study of 1,130 organisations in eight European countries found half believe that BYOD was likely to compromise their organisation and of those firms who had already implemented the practice, a fifth had experienced at least one security breach in the preceding year. In addition, fewer than half (43 percent) are confident that personal devices are properly secure, with a third (36 percent) expressing specific concerns about the contamination of networks with malware and viruses.

January 12, 2015

Aging workforce driving uptake of flexible working in UK firms

by Mark Eltringham • Flexible working, News, Workplace

A growing number of employers see flexible working arrangements as an important tool for meeting the needs of their aging workforce, according to a new report from insurance industry trade association Group Risk Development (GRiD). The report highlights how changing attitudes, demographics, longer life expectancy and the abolition of the UK’s Default Retirement Age three years ago have encouraged employers to look at how to foster the wellbeing and meet the needs of older employees. Over a quarter (27 percent) of the 500 UK businesses who took part in the study had introduced flexible working specifically to meet the needs of their ageing workforce and many (22 percent) of employers said dealing with an ageing workforce was among their top three wellbeing issues.

December 5, 2014

Office workers have five key ways to get some peace and quiet at work

by Mark Eltringham • Furniture, News, Workplace design

According to a new study carried out by market researchers IPSOS and the Workspace Futures Team of office furniture maker Steelcase, office workers are desperately seeking privacy within open plan settings, where they can function effectively and complete work without being driven to distraction. As a result people are increasingly in need of more choice and control over how they work and are using a number of ways to seize it. Less than half of those surveyed (41 percent) claim they have the opportunity to undertake important work privately. The report claims that this does not mean that workers are looking to turn back the clock to the days of cellular offices because they ‘enjoy the buzz of the open plan office’ but are seeking peaceful retreats within them, depending on their own definition of what privacy means.

December 4, 2014

Why doesn’t the HR dept have more of a role in workplace design?

by Steve Brewer • Comment, Facilities management, Workplace, Workplace design

To design a great workplace you need to have an intimate understanding of the culture of the organisation. Culture is a result of the values of the organisation; the way people live those values and the relationships that they hold internally and externally with their marketplace and customers. The look and feel of the organisation needs to reflect the culture, just as a brand of a company reflects the product or service they provide. A good HR department will be able to distil the company culture and FM can bring it to life. We can all name examples of superb HR departments that actively engage with FM on workplace design. However, they are more the exception than the rule. If workplace design is really going to contribute to an increase in business performance then HR and FM need to work together to engage and integrate both the hard (FM) and soft (HR) services of the organisation.

December 3, 2014

Fresh completes a new installation for Teleperformance in Gateshead

by Mark Eltringham • Company news, Facilities management, Workplace design

Interior design and fit-out firm Fresh Workspace has completed a 30,000 sq ft turnkey project at Baltic Place Gateshead for Teleperformance, the world’s largest contact centre and outsourced customer service providers. Teleperformance, which also occupies several sites in The Watermark Gateshead, commissioned Fresh to carry out the fit-out of three floors of the landmark Baltic Quays building on South Shore Road. The project was completed within a 12 week programme of work with a fixed end-date. Works incorporated a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.

December 3, 2014

Focus on the wellbeing of the occupants of the office, not that of the building

by Maciej Markowski • Comment, Facilities management, Wellbeing, Workplace

If you ask a typical corporation about their real estate strategy you will most probably hear a lot about rationalisation, minimising cost and synergy. Real estate strategy should include all these but a cost-cutting approach can be very short-sighted. Staff costs usually account to about 90 per cent of the business operating cost, while any improvement in staff’s productivity will have a stronger and more positive outcome than any cost saving on a building. The recently released World Green Building Council (WGBC) report Health, Wellbeing & Productivity in Offices developed with the support of JLL, Lend Lease and Skanska, clearly shows that the design of an office has a strong impact on the health, wellbeing and productivity of its occupants. It describes the impact of acoustics, interior layout, look & feel, amenities, air quality, thermal comfort, location, daylight and user control on occupants. But it doesn’t stop there.

November 13, 2014

Case Study: AutoTrader motors into its new Manchester digital playground

by Mark Eltringham • Case studies, Facilities management, Technology, Workplace design

Even in the context of a rapidly declining print market, the decision to end AutoTrader’s 37-year history as a printed magazine was not an easy one to take. At its height, Auto Trader had a circulation of 368,000, but in June 2013 the final printed copy rolled off the presses and the business began its new incarnation as a purely digital platform. Of course, this transformation was a long time in the making and had actually begun ten years earlier. By the time the print room lights went out, all of Auto Trader’s revenues had not only migrated online, but experienced significant growth too. It is Auto Trader’s growth during this process of transformation that is considered so unique in the publishing world and is proof that the business’ aspiration to be at the forefront of the digital marketplace is not just a wide-eyed intention. The website boasts 11.5million unique users, carrying out more than 140 million searches across mobile, table and desktop devices and the business is set to launch an extensive TV advertising campaign on boxing day.

November 13, 2014

Workplace Week focuses on the office and individual productivity in all its forms

by Cathy Hayward • Events, Facilities management, Flexible working, Workplace, Workplace design

The holy grail of improving people’s productivity was the focus of this year’s Workplace Week, which took place last week from 3-7th November and raised more than £12,500 for Children in Need. The annual event organised by AWA and designed as a celebration of workplace innovation, included visits to 11 workplaces showcasing the latest techniques to get people performing at their very best, a day-long convention and a series of Fringe events. Andrew Mawson, who heads up AWA, opened the convention by setting the discussion in context. “We have maximised asset productivity by getting more people into buildings, and therefore working a building harder. But we need to focus on human productivity. If each organisation could make each person just 5 per cent more productive, that would have a major impact both on that organisation and the wider economy. In the knowledge economy we need to get the very best performance out of each and every brain on the payroll and to create the conditions that consciously support that.