Search Results for: employee

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 7, 2013

More women on UK boards welcomed, but business leaders urged to do more

by Sara Bean • Legal news, News, Workplace

Female representation on the UK’s top companies’ boards continues to increase according to new figures published today by the Professional Boards Forum (PBF). The statistics show that 19 per cent of directors are now female (up from 17.4% in May) and 24 per cent of board appointments since 1 March 2013 have been women. To meet the target of 25 per cent of board positions being held by women by 2015, as set out in the original report by Lord Davies published in February 2011, FTSE100 companies need to appoint 66 more female directors in the next two years. The news has been welcomed by business leaders and politicians who have resisted efforts by the EU to impose mandatory female quotas. More →

October 7, 2013

Third of Europe’s large firms have already lost data through BYOD

by Mark Eltringham • Facilities management, Flexible working, News, Technology

Bring Your Own Device remains the Gordian Knot of workplace technology. While firms have tried to label and co-opt the unstoppable propensity of employees to use their own devices for work as a way of cutting the business’s technology costs, they are paying in other ways. As we reported last week many remain unaware of the extent of the practice and of its potential to clash with company policy. Now, the full extent of the inevitable security breach inherent in either sanctioned or unsanctioned use of personal technology is becoming evident. According to a new report from Samsung, around a third of Europe’s largest companies have lost company and confidential data through the practice.

October 4, 2013

Stress taboo is the elephant in the room in many workplaces

by Sara Bean • News, Workplace

Attitudes towards mental ill health are supposed to be more enlightened these days, but the fact that a large supermarket chain would sanction the sale of a “mental patient” Halloween outfit shows that in business, there is some way to go. The mental health charity Mind, which received an apology and a donation from Asda following the withdrawal of the offending outfit, has published new statistics today which reveals 42 per cent of employees believe that in their workplace, stress and mental ill health is regarded as a sign of weakness or that you can’t cope. 45 per cent of workers said that staff are expected to cope without mentioning stress at work and a third (31%) would not be able to talk openly to their line manager if they felt stressed. More →

October 3, 2013

Where’s the desk? UK offices weighed down by paper clutter

by Sara Bean • Facilities management, News

We’ve been hearing about the paperless office for more than two decades, BYOD (or CYOD) is supposed to replace ‘dead trees’; but we’re still drowning in paper. Today, the average UK desk is weighed down by almost a stone of clutter – with over a fifth of office workers losing important documents at least once a week, according to office equipment manufacturer Brother. Recent research by the EDM Group echoed these findings, estimating that employees wasted one and a half hours a week looking for misplaced documents and information. One of the causes is the sheer amount of information and data employees now receive, with over half (56%) in the EDM poll claiming that they receive more information at work than they did three years ago. More →

October 3, 2013

Firms increasingly likely to eschew BYOD in favour of CYOD, claims new report

by Mark Eltringham • Technology

Companies have an inconsistent approach to the implementation of Bring Your Own Device (BYOD) policies in the workplace and often misjudge the ways in which people use their own technology for work regardless of official policies, claims a snapshot survey of IT managers at 224 UK businesses commissioned by Azzurri Communications. It found that while a greater number of firms are switching to Choose Your Own Device (CYOD) as an alternative in which the business keeps control of the account and SIM card for equipment, staff continue to use their own devices anyway to a far greater extent than their employers assume.

October 2, 2013

Open source talent could rewrite the meaning of the term workforce

by Sara Bean • Flexible working, News, Technology, Workplace

The digital revolution has changed the definition of the “workplace”, from a physical building where employees go to perform the tasks for which they get paid – to a more flexible model that allows staff to perform and deliver work from a variety of locations. But the employers’ role, i.e. managing the talent wherever they are based, has remained the same. Not for much longer – suggest analysts from Deloitte in a new paper, The Open Talent Economy, which describes the evolving workforce as a mixture of full-time employees, contractors and freelancers and – increasingly – people with no formal ties to a business at all. What’s more, in the future this “open source talent” will ultimately rewrite what the term “workforce” actually means. More →

October 1, 2013

Over half of UK and US workers still go into work when they are sick

by Sara Bean • Flexible working, News, Workplace

Over half of UK and US workers still go into work when they’re sick, according to separate surveys from either side of the Atlantic. The US study by Kimberly-Clark Professional found that 59 per cent of people go to work even when they feel ill; with three in 10 saying it was because they were too important to the business operation. In the UK, new YouGov research on behalf of Westfield Health found that exactly the same percentage (59%) of workers turned up despite being unwell because of work commitments; 82 per cent of employees had worked over their contractual hours in the last 12 months and 64 per cent admitted to feeling stressed at work. More →

September 30, 2013

United States and Europe; closing the gap on flexible working law

by Debbie Kovak • Comment, Flexible working, Legal news

Vermont became the first U.S. state to enact a law requiring employers to consider workers’ requests for a flexible schedule without fear of retaliation. The law, signed by the governor in May, includes a statutory process which requires “good faith” discussions relative to the employee’s needs and the company’s business operations. Despite Vermont’s efforts to make the workplace more accommodating, the United States still lags behind Europe when it comes to flexible work schedules and accommodating family life issues. For example, Vermont is already a decade behind the United Kingdom which passed similar legislation in 2003. The reasons for this are not cut-and-dried either.

September 26, 2013

Bosses most likely to lie at work, while still promoting an ethical culture

by Sara Bean • News, Workplace

Business has been fighting a PR battle in recent years to convince us that ethics and corporate social responsibility is of equal importance to the bottom line. However, when it comes to individual behaviour it seems that managers are far from practising what their employers’ preach. Bosses are much more likely than other staff to ditch ethics to get ahead in their career (29.4% compared to 13.3%), yet at the same time are more likely than other staff to think it is important to be seen as ethical at work (66.4% compared to 54.0%). According to the research from CMI (Chartered Management Institute) 35.4 per cent of managers bend the truth once a day or more, compared to 25.3 per cent of other workers. More →

September 25, 2013

Google is Generation Y’s choice as world’s most attractive employer

by Sara Bean • News, Workplace

Cool offices, generous employee perks and of course being a successful global tech firm may seem the obvious reasons why Google is perceived as the world’s most attractive employer by Generation Y, according to a global poll. However, employer branding company Universum Global’s annual list of the 50 companies business and engineering students would choose as the best to work for, finds the most common characteristics young workers consider most important in a potential employer are pretty much the same applicants of all ages would cite. These are; market success, professional training and development opportunities, supportive leaders and job security. So maybe Millennials aren’t so easily swayed by nap pods after all. More →

September 24, 2013

If you are moving to new offices, make sure you can get rid of the old ones first

by Mark Eltringham • Facilities management, Property, Public Sector, Workplace design

Building 1000 – seemed like a good idea at the time

One of the most common reasons for large organisations to move to new offices is a consolidation of an extensive and disparate estate that has developed over a long period of time. But what happens when the benefits of the move are scuppered because the organisation finds it impossible to get rid of its old buildings? That is the question facing Newham Borough Council as it emerges that it may have to quit the controversially swanky £110 million offices it moved to in 2010 and back into some of the 26 properties it left at the time and has struggled to unburden itself of since.