Search Results for: information

July 13, 2015

Email still default comms tool for virtual teams, despite drawbacks

by Sara Bean • Flexible working, News, Technology

Email remains the preferred way corporate teams stay in touch, but there is a widening technological gap between the generations. Although it remains the most widely used form of communication (87 percent) email also has the greatest potential to cause misunderstanding in nearly half (49 percent) of teams. The survey from EF Corporate Solutions of over 800 executives based in Brazil, China, France, Germany, Middle East, Russia, UK and US, indicated that a primary cause for conflict stems from language barriers (39 percent) but 45 percent said there are also barriers to communication between associates over 50 and under 30 in the way they use technology. Respondents also suggest that email has the potential to cause ‘information overload’ and teams can suffer from a lack of interaction when it is the preferred communication method.

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July 10, 2015

UK property industry ‘lags-behind’ customer service revolution says BCO

by Sara Bean • Facilities management, News, Property

Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

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July 6, 2015

People are outsourcing their own memories to the Internet, claims report

by Mark Eltringham • News, Technology, Wellbeing

We have outsourced our memory to the Internet and digital technology to such an extent that many of us are suffering from digital amnesia. That is the main finding of a new report from software developer Kaspersky Lab. The study of around 6,000 people claims that the seductive ease of access to a bottomless well of information is taking its toll on our natural ability to memorise and recall things for ourselves. Nearly all respondents (91 percent) across all age groups now agree that they “use the Internet as an online extension of their brain”. Around half of people now simply cannot be bothered to remember even basic facts and a quarter cheerfully even forget whatever facts they glean through search engines after they have made use of them. As with many things in the modern world, we are increasingly prone to treat even hard information as disposable.

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July 1, 2015

Three ways in which the business case for green building design is moving on

by Dan Callegari • Architecture, Comment, Environment, Facilities management, Workplace design

The case for sustainable building design used to be based on two straightforward principles. The first was that buildings had to offer up some sustainable features to comply with the ethical standards of their occupiers. The second was that there was some financial benefit. Often these principles went hand in hand, especially when it came to issues such as energy efficiency. They remain the foundations of the idea of green building design and are applicable across a range of building accreditations such as BREEAM as well as standards relating to specific products and policies. Over the past couple of years, however, we have become increasingly aware of other drivers that might make us all re-evaluate how we approach sustainability. These drivers are based on a more sophisticated understanding of green building design and the benefits for all of those involved.

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June 29, 2015

Beyond agile working: the six factors of knowledge worker productivity

by Andrew Mawson • Comment, Facilities management, Flexible working, Workplace, Workplace design

Whilst the world has focussed heavily on the asset productivity of offices over the last 30 years, reducing the cost of offices per head, often using agile working as a tool for achieving this, it’s becoming clear that the mobility afforded by the latest technology products can be used to aid Knowledge Worker productivity. Knowledge work plays an increasingly large part in the economic fortunes of developing countries. Indeed the vast majority of people working in AWA’s client organisations are Knowledge Workers. Over the last 30 years we’ve seen a gradual shift from manufacturing to service and now to knowledge based industries. Knowledge Workers are broadly speaking ‘people who think for a living’. Whilst the concept of ‘productivity’ in manufacturing and service industries is well understood it is barely understood at all for knowledge based sectors.

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June 25, 2015

Long distance commuting, agile working and dinosaur extinction in the UAE

by Douglas Langmead • Cities, Comment, Flexible working, Property

In Dubai, there are no suburban dinosaurs; those large-scale, single purpose office buildings that ignore the agile realities of modern working life. In the western world, these giants evolved on business parks, driven by the perceived benefits of having office workers agglomerated in order to achieve efficiency of communication and dissemination. The business practices and technologies that underpinned these buildings have evolved and improved and many are in the process of being re-purposed. Things happen on a grander scale in the Middle East where the mantra is “if the land-use doesn’t fit the land, make more land.” Here, the patterns of work and place have evolved differently from the west, and at a much faster pace with creeping tides of development spreading rapidly out from the small centres of traditional trade and commerce to vast tracts of new development.

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June 24, 2015

CTBUH announces winners of best tall buildings awards for 2015

by Mark Eltringham • Architecture, Case studies, Cities, News, Property

The Council on Tall Buildings and Urban Habitat has announced the winners of the Best Tall Building Awards for 2015. The winners were selected from a pool of 123 entries based on an evaluation by a panel of industry experts. The organisers claim that not only do the winners exemplify best practice they also advocate ‘improvements in every aspect of performance, including those that have the greatest positive effect on the people who use these buildings and the cities they inhabit’. Many of this year’s winners demonstrate a commitment to sustainability, especially those that make use of greenery to enhance the looks and environmental credentials of the building. The organisers also note that buildings are better integrated into their surroundings which ‘has been a long-needed requirement’. The Best Tall Buildings have been named from 33 countries in four competing regions.

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June 23, 2015

Design must support knowledge circulation in the next generation workplace

by Lee Parsons • Comment, Knowledge, Workplace design

Businesses thrive because of their workforces, and the ideas, work and creations they bring to an organisation. But despite the fact that sharing knowledge and thoughts is vitally important, most designers focus on providing individual space for workers, while little thought is given to creating spaces that support knowledge circulation. Separate offices for one or two people, cubicles and individual desks are just some of the factors included in what is perceived to be an average building, but very often is the reason why there is a lack of knowledge sharing and co-creation. New methodologies are emerging on how to get the most out of employees, by providing an environment that encourages them to work together. These new strategies, such as swarm intelligence, place focus on the entire workforce rather than the individual, encouraging them to work together and share their knowledge and ideas.

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June 19, 2015

RICS case studies focus on business impact of strategic facilities management

by Sara Bean • Facilities management, News, Property, Workplace

Six case studies, which outline how businesses can make the most of strategic facilities management to enhance their performance are being launched today (19 June), at the NEC in Birmingham. Developed by International Workplace for the Royal Institute of Chartered Surveyors, the latest set of case studies in the series, provides examples of best practice as outlined in RICS’ Strategic Facilities Management (FM) Guidance Note. The case studies, which can be downloaded from RICS’ website, cover a range of strategic FM issues including procurement, innovation, technology, sustainability, talent management and health and safety. Key themes include a professional understanding of the impact of FM to a company’s reputation, brand and performance, engagement with staff and the supply chain, the importance of measuring impact and outcomes and communication.

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June 16, 2015

London cements its status as Europe’s most important tech hub

by Mark Eltringham • News, Property, Technology

A new report launched to coincide with London Technology Week claims that London has cemented its position as the most important tech hub in Europe and will boost the UK economy by £18bn in 2015. According to the event’s organisers, London’s technology sector is growing faster than both the overall economies of London and the whole UK and will continue to do so for the next decade. The figures show that the number of companies in London’s digital technology sector has grown by 46 percent since the launch of the Tech City programme. The sector now employs almost 200,000 people, 17 percent more than in 2010. Other research from EY claims to show London’s dominance of the European tech sector. According to EY more than 1,000 international tech investment projects located in London between 2005–2014, significantly more than the next most attractive city, Paris (381).

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June 8, 2015

Three reasons why National Work From Home Day has it all wrong

by Mark Eltringham • Comment, Flexible working, Public Sector, Technology

Last Friday was National Work From Home Day in the UK. Each year, the TUC and organisers Work Wise seem to take this as an opportunity to analyse data about the uptake of flexible working and arrive at the wrong conclusions. This year, its analysis of the ONS Labour Force Survey found that the number of people regularly working from home had increased by more than 800,000 since 2005, taking the total to over 4.2 million. These are solid enough data, but what are we to make of TUC General Secretary Frances O’Grady’s conclusion that: “these figures show millions of British workers have adopted homeworking and are enjoying a better work-life balance, while saving time and money on costly commuting that benefits no-one”? There are several reasons to suggest that he’s got that wrong to a large extent.

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June 3, 2015

Over half of workers with back pain receive no help from employers

by Sara Bean • Facilities management, News, Wellbeing, Workplace

Over a quarter of Britons (27 per cent) suffering from debilitating lower back pain do not have a formal diagnosis for their symptoms, and 64 per cent are not receiving any kind of support from employers to help them with their problem, finds a new survey by Nuffield Health. Back pain is the UK’s leading cause of long term sickness, responsible for more than 15 million sick days in 2013. One in seven (14 per cent) questioned with lower back pain said they are on long term sickness benefit or cannot work due to their symptoms, while the same number (14 per cent) have taken at least a month off in the past 12 months. Over a quarter (27 per cent) of people say that the lack of diagnosis or knowledge is causing depression, while one in six (17 per cent) are anxious they are suffering from a more serious health condition.