October 10, 2019

The unexpected benefits of not saying sorry

On October 5th 2018, Tesco, Sainsbury’s, Asda and Morrisons said sorry about something on social media 151 times between them. There were no product recalls. It was just a normal day on corporate social media. I picked that date because it just happened to be the same day that Topshop apologised for removing a feminist book display and it made for a handy comparison. The book display apology got the headlines, but in the shadows of Topshop’s high-profile faux pas, four of Britain’s largest retailers were busy asking forgiveness too. (more…)

October 8, 2019

Working hours and the truth about the demands we meet

by Kristoff DuBose • Comment, Wellbeing, Workplace design

As reported recently, Labour’s John McDonnell says that his party would introduce a 32-hour working week. Very French. What’s more, he states that this should not impact on people’s wages because ‘People should work to live, not live to work’. Don’t disagree there. However, for a vast number of workers this isn’t viable; especially in the knowledge economy. Admittedly, there will be people in factories, call centres, etc who will be relieved at the prospect of fewer working hours and more hours with loved ones. (more…)

October 7, 2019

Workplace experience fails to meet expectations in many new projects

by Mark Eltringham • News

The latest report from workplace analysts Leesman explores the success rate of workplace change projects while analysing the factors behind why many fail. The Workplace Experience Revolution Part 2: Do new workplaces work is the product of a nine-year analysis across 557,959 employee responses in 3,932 workplaces worldwide. The first part of the study, published in 2018, unearthed what it claimed was a series of mission-critical ‘super drivers’ that provide the foundations for outstanding employee workplace experience. Part 2 takes this investigation further by exploring the challenges and stresses that organisations encounter when it comes to delivering employee experience in a new workplace.

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October 7, 2019

Workplace interruptions are not all bad

by Elana Feldman • Features, Workplace design

An email pops up on your screen. It’s a client sharing a project update. A Slack message appears. It’s your boss asking a question. A text alert beeps. A colleague wants to know if you will be attending a meeting. Sound familiar? People are increasingly besieged at work by workplace interruptions through email, messaging apps, social media and in-person encounters. (more…)

October 3, 2019

The art of arranging the world so we do not have to experience it

by Mark Eltringham • Comment, Flexible working, Technology, Workplace

If you’re a man, each morning as you leave the house you probably perform the bleary-eyed pocket patting ritual that, after a shower, shave and a cup of tea is your sole reassurance that you are in any way prepared for the day ahead. The thinking is that if you’re clean, caffeinated, your flies are up and you’ve got your keys, wallet and phone, you can take pretty much anything the world can throw at you. (more…)

October 1, 2019

Agile workplaces need to strike the right balance

by Sarah Booth • Comment, Workplace design

Meeting rooms are a lot like buses. You wait ages for one and then three become available all at once. Sometimes none turn up at all. Research by Kinnarps, which we do as part our Next Office consultancy, has found something that might not come as a great surprise. Employees are deeply frustrated with the lack of meeting room availability, often even in agile workplaces, especially locked-down project rooms. (more…)

September 23, 2019

Work is creating mental health issues for two in five employees

by Neil Franklin • News, Wellbeing

Although two in five (39 percent) UK workers experienced symptoms of poor mental health related to work in the last year, according to a report released by Business in the Community (BITC), in partnership with Mercer Marsh Benefits and BITC’s Wellbeing Leadership Team. The report also claims that most employers do not acknowledge or deal with the adverse impact work has on employees’ health. (more…)

September 19, 2019

Workers want firms to do more about air quality

by Neil Franklin • Facilities management, Flexible working, News, Wellbeing

Flexible working, sharing information about local clean air routes and incentivising active travel are just some of the ideas being put to businesses today as new research suggests employers need to do more to address the issue of air quality and pollution for staff both in the workplace and on their commute. (more…)

September 18, 2019

A fantastic workplace does not have to be innovative, just fantastic

by Neil Usher • Comment, Flexible working, Workplace design

A recent report from AWA, Global Workplace Analytics and Haworth identified that over half of those surveyed in 130 organisations work in assigned positions. What was more interesting – than the report was the positioning of the key findings – the message being that in many respects organisations were denying their people the full benefits of an agile (or activity-based – we’ll use agile here) workplace, the blunted old farts.

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September 17, 2019

The four day week problem, WeWork delays IPO, harbingers of doom and some other stuff

by Mark Eltringham • Features, Flexible working, Property, Technology, Workplace design

It’s interesting to watch what happens when politicians – even more so than normal people – are faced with evidence they don’t like. And it’s especially interesting when they asked for the evidence in the first place. You can pick your own examples but it was interesting to note Shadow Chancellor John McDonnell’s immediate and decidedly lukewarm response to his own report into the wisdom of introducing a 4 day week, which concluded that the idea is ‘not realistic or even desirable’. (more…)

September 13, 2019

Final line up for Workplace Week announced

by Jo Sutherland • Company news, Events

Marking its ninth consecutive year, Workplace Week London 2019 – brainchild of Advanced Workplace Associates (AWA) – will take place the week commencing 11 November 2019. 30 organisations, a third of which are debutants, have confirmed their support for the philanthropic week, which has so far raised over £100,000 for BBC Children in Need. (more…)

September 13, 2019

Recognition is a more powerful motivator than pay, survey concludes

by Neil Franklin • News, Wellbeing

Data from Engaging Works claims that recognition is a more powerful motivator than pay for employees. The data also suggests that a third of people feel they aren’t trusted to make decisions and have a poor relationship with their line manager. (more…)