December 6, 2018
Constant switching between tasks kills productivity
A new report claims that the modern habit of switching constantly between tasks is draining productivity. In a study of live desktop activity, the results suggest employees are forced to switch between up to 35 job-critical applications nearly once a minute – or more than 1,100 times every day – adding unnecessary complexity that reduces efficiency and frustrates workers. The study from Pegasystems analysed nearly 5 million hours of desktop activity of operational support employees – who primarily perform routine back office, data entry, or contact centre tasks – at Global 2000 companies from January to September 2018.














All the chatter around the growth of flexible working might suggest it has now become the norm, but an academic paper refutes that view by revealing a third of all UK workers believe those who work flexibly create more work for others. A similar proportion believe their career will suffer if they use flexible working arrangements. This is the main finding from Dr Heejung Chung from the University of Kent who set out to analyse data from the 2011 Work-Life Balance Survey conducted by the government. Specifically, she wanted to examine whether stigma against flexible workers exists, who is most likely to hold such beliefs and who is most likely to suffer from it. The research also found that the majority of respondents that held negative views against flexible workers were male, while women and especially mothers were the ones who were most likely to suffer from such stereotypes.


Over a third (35 percent) of UK workers continue to work when then get home from the office, claims research from 
Fifty percent of UK employees feel their employers don’t understand them or their potential – higher than the European average of 46 percent according to a study of over 2,000 workers across the UK, France, Germany, Italy and the Netherlands from ADP. The research found that 40 percent of UK workers are unhappy with the quality of leadership, with only France reporting slightly higher figures, where 52 percent saying they feel misunderstood by their employer. This was followed closely by Italy (48 percent) and Germany (46 percent), while the Netherlands reported the most positive results with only a third stating such feelings (35 percent). However, UK and European employees are more likely to feel their direct reports understand them better, with 61 percent reporting that their managers know and support them, and want to see them succeed. This shows that those working more closely together enjoy better relationships, which in turn is likely to lead to better quality of work and greater productivity. The lesson for businesses is that close relations between all staff, regardless of seniority, matter.




December 5, 2018
The war for talent is over and we need to face up to new opportunities and challenges
by David Corcoran • Comment, Workplace
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