July 12, 2016
British workers’ patience with slow technology lasts just sixty seconds 0
The patience of British workers to put up with slow and malfunctioning technology lasts just sixty seconds on average before they lose their temper, according to new research from tech firm Crucial. The survey of 2,000 Brits claims that one in five (21 percent) lose their patience once a week, a fifth (19 percent) every couple of days, and 7 percent kicking off over slow technology every few hours. And when slow technology does strike, it takes 60 seconds on average before people lose patience. However, some Brits lose it even quicker, with 32 percent saying they lose patience with slow technology after just 30 seconds. While there is no one single reason cited for a PC freezing, almost half (46 percent) of respondents said that opening web pages caused their PC to freeze. Other causes include opening programmes and apps (27 percent), opening files (21 percent), loading videos (17 percent) and when saving down an important file (12 percent).
It was Frank Lloyd Wright who said ‘a doctor can bury his mistakes but an architect can only advise his clients to plant vines’. His words will be ringing in the ears of London planners who have decided they need to do something about the blight of Rafael Viñoly’s reviled Walkie Talkie building at 20 Fenchurch Street, according to 
The overwhelming majority of UK employees (81 percent) are working beyond their contracted hours, claims a report from recruitment firm 
There is no doubt that the UK’s office based knowledge industry is facing a crisis in the form of a ‘wellbeing deficit’. Both the Confederation of British Industry (CBI) and Health and Safety Executive (HSE) have reported record levels of absenteeism, with the latter attributing 23.3 million lost working days to work-related ill-health, such as depression, stress, anxiety and musculoskeletal disorders. A great deal is already known about the causes of the key issues of employee stress and demotivation, but more work needs to be done to establish how organisations can meet their corporate goals with regard to these issues, whilst still engaging, motivating and nurturing their workforce. A significant body of published research has identified that a sense of ‘personal control’ can have a hugely positive impact on employee wellbeing, but how can we engender that control when it comes to creating a productive working environment?
Tim Peake’s recent return home from space at the end of a six month stay in the International Space Station highlighted just how essential it is for people to stay in contact with their friends, family and the rest of the world, literally from wherever they may be. Of course, back on Earth we now take it for granted that we are in a state of constant connectedness to the rest of the world. So the idea of someone being out of contact, even for brief periods of time, strikes us as odd. Perhaps that partly explains our fascination with the experiences of astronauts and other people who cannot take connectivity for granted. But it’s not just astronauts who have to consider how to enjoy the connectedness that we normally assume to be ours by right. People who work at sea face the same challenge and you could argue that it is more important for such truly remote workers to be in contact with other people and the Internet. So who fares better when it comes to achieving connectivity?
July 11, 2016
Multi-tasking and workplace distractions don’t allow us to focus on the essentials
by Charles Marks • Comment, Knowledge, Workplace, Workplace design
Although the structure of our brains is largely the same as that of our hunter-gatherer prehistoric ancestors, that does not mean they are immutable. Research shows that the way our brains change in response to technology and the changing workplace suggests they are subject to a certain degree of ‘rewiring’. For example, a recent study found that the emotional response of adults to smileys in emails and texts is exactly the same as they would have to real faces. Tellingly, however, this appears to be learned behaviour because babies do not exhibit the same response. One other aspect of working life that is now proven to change the way our brains work – and not in a good way – is multitasking. Research published by Kep Kee Loh and Ryota Kanai of the University of Sussex found that “Individuals who engage in heavier media-multitasking are found to perform worse on cognitive control tasks and exhibit more socio-emotional difficulties”.
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