May 2, 2014
New report aims to guide future direction of facilities management
The Royal Institution of Chartered Surveyors (RICS) has published a new report authored by Dr Matthew Tucker of Liverpool John Moores University which aims to help shape the future direction and policy of the facilities management sector in the UK. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management develops a customer performance measurement framework for facilities management based on a range of critical themes which emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of FM professionals. The interview subjects came from both an in-house and outsourced background and across a range of business sectors. The report claims to offer a key set of recommendations to enable facilities managers to maximise their ability to capture customer feedback to improve the provision of space and facilities.
March 21, 2014
Why work should be a key focus in improving our happiness
by Jessica Pryce-Jones • Comment, Flexible working, Workplace
The iOpener Institute for People & Performance is an official partner of the UN International Day of Happiness, which took place this week. Here, iOpener’s Joint CEOs Jessica Pryce-Jones & Julia Lindsay explain why work should be a key focus of improving happiness. The UN International Day of Happiness is designed to recognize that ‘progress’ is about increasing human happiness and wellbeing as well as growing the economy. The UN’s focus this year is on ‘reclaiming happiness’. The origins of the day lie in the July 2011 UN General Assembly resolution which recognized happiness as a fundamental human goal. In April 2012 the first ever UN conference on Happiness took place. On the back of this, they designated 20th March as an annual worldwide focus on celebrating and growing happiness. More →