Search Results for: technology

Nearly all managers are now seeking to redesign their organisation

Nearly all managers are now seeking to redesign their organisation 0

DesignsJerry3Ninety-two per cent of the UK’s human resources and business leaders see redesigning their organisation as their most important priority, according to Deloitte’s Global Human Capital Trends 2016 survey. As part of this shift in focus, 42 per cent of UK respondents say they are already currently restructuring their organisation and 49 per cent have recently completed the process. Only seven per cent say they have no plans to restructure. The report also claims that lack of employee engagement is an issue currently facing 80 per cent of respondets. Only 36 per cent report that they are prepared to tackle engagement issues. Despite the emergence of ‘easy to use’ tools to frequently evaluate employee sentiment, 76 per cent of UK organisations still measure employee engagement only once a year. Forty-two percent measure this engagement through annual surveys and 20 per cent through interviews and focus groups.

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Boundless office + Well Buildings + Open plan design drawbacks 0

Insight_twitter_logo_2In this week’s Insight Newsletter; Darren Bilsborough explains why Well Building is the new ‘green’ in building design; and Sara Bean finds open plan offices are not necessarily improving staff engagement levels. In news, the leading world cities are in danger of pricing out business tenants; the Chinese embrace Smart Cities as a route to rapid urbanisation; and employers really do attract and retain staff by offering flexible working. Why even the innovative Australians are facing challenges in keeping up with a fast evolving workplace; when technology at work doesn’t match that offered in many homes; and the digitisation of the office finally spells the dawn of a [nearly] paperless office. Download our latest Insight Briefing, produced in partnership with Connection, on how the boundless office can be freed from the shackles of time and place and access the latest issue of Work&Place. Visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

Open plan offices linked to low engagement and workplace satisfaction levels

Open plan offices linked to low engagement and workplace satisfaction levels 0

Open plan officeAs we’ve pointed out before, while open plan working can bring cultural benefits such as improved communication and collaboration; the continuing popularity of the open plan office is largely down to cost. The reason the UK has more than twice as many open plan workers as the global average is primarily due to high real estate costs. Now a new report from Steelcase suggests that space and cost-saving strategies such as open plan offices and hot-desking could be impacting workplace satisfaction and engagement. UK employees are falling below the global average for almost all workplace satisfaction metrics, reporting a lack of control over their work environment (59 percent), difficulties concentrating (43 percent) and an inability to work without being interrupted (50 percent). These three factors were found to be central to fostering an engaged and satisfied workforce. Only 29 percent of UK workers are engaged, compared to 34 percent globally.

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Effect of robots at work on people’s future wellbeing still very uncertain

Effect of robots at work on people’s future wellbeing still very uncertain 0

Robots at workThe effects of robotics on workers’ and managers’ motivation and wellbeing are not widely known, meaning psychosocial factors related to robotics will require more attention in the field of safety and health. This is just one of the conclusions of a new discussion paper – drawn up by EU-OSHA (European Agency for Safety and Health at Work) on the influence of robotics on the future of work. While the use of robots in a complementary role would be the least challenging for society, economic and productivity pressures are likely to result instead in a substitution approach, whereby individuals and groups are replaced in their jobs by robotics and automation. Fewer workers will be needed for jobs that are routine or have clearly definable tasks, as they will be done instead by industrial and service robots. A result of this technical change will be a relative increase in the demand for highly educated workers and a reduced demand for less educated workers traditionally carrying out jobs consisting of routine cognitive and manual tasks.

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Employers’ attraction and retention rates rise with flexible working offer

Employers’ attraction and retention rates rise with flexible working offer 0

Flexible workingAlthough a quarter of UK workers now regularly work out of the office, there is a still a significant number (39 percent) who don’t know they have the right to request flexible working. Yet according to new research from UC EXPO, conducted amongst 1,000 UK office workers, job roles offering flexible working are more likely to attract a better candidate, with 82 percent of workers saying they would be more likely to take a job that offered flexible working benefits. An additional 71 percent said that the offer of flexible working would help businesses to attract a greater international talent pool. The research finds that the benefits of flexible working are more widely recognised than a year ago, with a fifth (22 percent) of those surveyed having worked at home or remotely more throughout 2015 than in 2014. Productivity concerns around employees working from home is decreasing, with over two-thirds (67 percent) believing that productivity levels either increase or stay the same when they work remotely.

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Smart Cities emerging rapidly in China due to increasing urbanisation

Smart Cities emerging rapidly in China due to increasing urbanisation 0

Hangzhou“Smart Cities” are emerging as a major force in China. According to a recent CoreNet Global report, China’s urban population surpassed that of the rural population in 2011 and it is estimated that by 2035 there will be more than 70 percent of the population living in urban areas.  That urbanisation is creating more pressure for China to leverage digital technology to create smarter cities, which are defined as metro areas that leverage digital technology and intelligent design to facilitate sustainability, along with high-quality living and high-paying jobs. Initially, there were several ‘beachhead’ cities that embraced Smart City initiatives such as Hangzhou (above), Chongqing and Chengdu. Subsequently, the China Central Government issued clear guidelines to roll out smart cities in a systematic and more widespread way. While smart cities are definitely on the long-term agenda for China’s strategic planning, their impact on corporate real estate and site location decisions remains to be determined.

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Report sets out challenges for rapidly changing Australian workplace

Report sets out challenges for rapidly changing Australian workplace 0

Digital workingWhen it comes to innovation in workplace design and management, there are few countries in the world quite so forward thinking as Australia right now. Even so, Australia’s workers, firms and legislators remain under-prepared for the rapidly changing world of work, according to a new report from the Commonwealth Scientific and Industrial Research Organisation (CSIRO), a Government funded research agency. Many of the trends outlined in the report will be familiar to readers of Insight. Over the next twenty years, it claims that around half (44 percent) of all jobs will be subject to computerisation and automation. Over the same period, it suggests that the majority of people will become active in the gig economy, many of them based in shared coworking spaces. The report also suggests that while Generation Z will be faced with the highest degree of change, an ageing population presents its own challenges.

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Over half of UK employers will implement flexible working by next year

Over half of UK employers will implement flexible working by next year 0

Flexible working power listThe UK is on the verge of a flexible working ‘tipping point’ with more than half of employers offering staff more choice of where to work. Working anywhere: A winning formula for good work? produced by Lancaster University’s Work Foundation, and commissioned by Citrix, reveals that 2017 will be the time when over half of organisations in the UK are likely to have adopted flexible working. It also predicts that over 70 percent of organisations will have followed suit by 2020. The Work Foundation, which hosted interviews with academics, business leaders and the public sector to glean insights around the theme of flexible working, supported by research with 500 managerial level employees within medium to large businesses, warns that there is still much to be done to address attitudes towards flexible working, from ensuring people don’t end up working longer hours to dealing with feelings of ‘disconnect’.

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Too much choice at work just leads to paralysis by confusion

Too much choice at work just leads to paralysis by confusion 0

Motability3There is a general acknowledgement within the realm of FM and workplace that its world is changing; and that organisations must be ready and able to adapt to the shifting landscape, or else slip through the cracks and go under. Various factors are contributing towards this drastic reform, including three key infrastructures: technology, corporate and social. The rise of technology will play a significant part in the inevitable workplace revolution, as will the workforce of tomorrow. In addition to these technological advancements, five generations are now making up our modern workforces. It is, therefore, imperative that organisations offer a working model and a workspace that can be tailored to suit the multitude of traditional and modern workers, in order to meet current and future needs. Embedded in our psyche is the belief that the more choices we are presented with, the better, but is that true?

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Three workplace performance indicators that may make or break you 0

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

CaptureAn example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

The UK public sector workplace is disempowered and can’t cope with change

The UK public sector workplace is disempowered and can’t cope with change 0

Manchester_town_hallA new report claims that the typical public sector workplace in the UK is dysfunctional on a number of levels. That is not the conclusion of some right wing think tank, but instead comes from Civica’s Invigorating the Public Sector Revolution report, commissioned in partnership with Society of Local Authority Chief Executives and Senior Managers (SOLACE). Based on a survey of 276 senior and middle management staff, a mere 7 percent of respondents said that the public sector offered an empowering working culture and just 25 percent believe their management teams have the skills and attitudes to lead the organisation over the next ten years. Of particular concern was the ability of organisations to cope with change. Just under half (47 percent) of those surveyed believe their leadership team lacks the management skills needed for ‘a period of massive and accelerating change’.

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The workplace is not just about the play, but the stage too

The workplace is not just about the play, but the stage too 0

Four-Front-G-Adventures-mattchungphoto-lo-res-2-6-2Why is it that just about every article I read talking about the value of workplace design, almost always ignores the broader context of the building and precinct in which the workplace is located? Similarly, almost all conversations extolling the virtues of remote working, love to predict the extinction of the office and diminish its relevance as an important contributor to the operations of a successful business. Personally, I have yet to find an acceptable substitution for face to face communication. It is just not possible for clear, consistent and unmistakeable communication to occur over email, text, phone or skype. The ability to be able to read someone’s body language, grab a pen and paper to draw a diagram, point to an example, empathise sincerely with a colleague, customer or collaborator’s struggles with complex concepts, is just not possible to do quickly, effectively and efficiently without face to face communication.

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