Body language still matters when you are working online

Body language still matters when you are working online

body language mattersWhether we’re always aware of it or not, body language plays a vital role in face-to-face discourse. In fact, over half of our effective communication comes via body language; that range of non-verbal cues that covers everything from facial expressions and gestures to posture and tone of voice. Meeting in person constantly draws on these signals, and we interpret them by instinct and via conscious analysis to guide the way we interact, frequently to help steer communication towards our goals. But nearly a year of lockdowns, remote working and general separation has challenged these norms, with video-based communication acting as a widespread, imperfect substitute. More →

Escaping the gravitational pull of workplace data

Escaping the gravitational pull of workplace data

On the doorstep of the British Library you will find Edouardo Paolozzi’s imposing statue of Sir Isaac Newton. At first glance, this positioning seems to make perfect sense. Where better for a monument to the Enlightenment’s poster boy than raised on a plinth at the entrance to the world’s second largest library? And yet, there’s more going on here than is evident at first glance.

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The office will bounce back, but not as we remember it

The office will bounce back, but not as we remember it

Manchester officeLooking back, who could possibly have predicted 2020? It’s been such a difficult pandemic year for so many individuals and companies. Yet it’s also been a transformative time, which has seen dramatic shifts in the way we work. So, with some trepidation, here’s my forecast for the near future. This year will see the office bounce back, but not as we remember it. The office of the future will have an important new role as the physical embodiment of a changing corporate culture. More →

Well, at least nobody is whinging about open plan offices anymore

Well, at least nobody is whinging about open plan offices anymore

Years of pathologising offices should have prepared us for the patholigisation of virtual spaces. It seems like months since anybody has come out with that tired old rant about open plan. Certain vociferous and obsessive authors on the subject have had to find some other outlet for whatever their real problem is. Still, it’s not hard right now to find similar stuff about the toxicity of virtual meetings and especially those hosted by poor old Zoom, who get the blame for everything.

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From the archive: Flexible working may improve productivity, but does it diminish creativity?

From the archive: Flexible working may improve productivity, but does it diminish creativity?

flexible working and creativityOriginally published in December 2014. Homeworking seems to have become a bit of a hot topic this year, but one sentence published on the www.gov.uk website brought a cold sweat to the brows of many managers and employees across the United Kingdom. “From 30 June 2014, all employees have the legal right to request flexible working – not just parents and carers.” More →

A shift from competition to community has never been more important

A shift from competition to community has never been more important

Now, more than ever, both at home and at work, we need to be surrounded by people we can rely upon and trust as we ride the waves of uncertainty. Over the past year, we have learnt that priorities and targets can be shifted in the blink of an eye which has increased the importance of flexibility, support networks and relying on each other. This is just as relevant in business, including who we choose as strategic partners and how we contract with those partners. More →

HR must catch its breath and address changing expectations after the pandemic

HR must catch its breath and address changing expectations after the pandemic

HR and the pandemicSomeone really should have warned HR and people leaders that we needed to strap ourselves in, right? Even then, would we have ever been completely prepared for the rollercoaster ride organisations have experienced because of the pandemic? As part of Sage’s research, ‘HR in the moment: changing perceptions and expectations in HR’, we spoke to more than 1,500 human resources leaders, c-suite executives and employees in the UK, US, Canada, and Australia, to discover how the pandemic and recent events have impacted the role, expectations and views of human resources teams globally. More →

The link between wellbeing and green design is driving material innovation

The link between wellbeing and green design is driving material innovation

wellbeing and green building designOne of the most interesting developments in the way we talk about the design of buildings in recent years is how the issue of wellbeing has found an overlap with environmental concerns. We know instinctively that these are natural partners. What is good for the environment almost always has a direct beneficial effect on people’s physical and mental health, as well as their productivity. More →

False positives and the dangers of unrealistic positivity at work

False positives and the dangers of unrealistic positivity at work

positivity at workThe vaccine rollout is well on its way, the Government has set out its road map for easing lockdown and it seems there is light at the end of the tunnel. Organisations can hopefully now start to shift mindsets away from the negativity of the past months and create a positive outlook for the future. So, should leaders and managers now be pasting on the smiles, dishing out the motivational pep talks and inspirational emails? Should they aim to create a sense of positivity at work. No, most definitely not. More →

A new mindset on climate change is emerging from the pandemic

A new mindset on climate change is emerging from the pandemic

wellbeing and climate changeOf all the opportunities for positive change driven by the pandemic, the most important may be the least talked about. And that’s in spite of the fact that both workers and organisations as well as governments and other bodies around the world are aware and in favour of it and its consequences are most far reaching, affecting us all. It is, of course, the chance to do something significant about climate change and the environment. More →

We must seize the chance to go full circle on sustainable office design

We must seize the chance to go full circle on sustainable office design

The circular economy is the ‘holy grail’. Few people would deny the ambition of keeping resources in use for as long as possible, extracting the maximum value from them, then recovering and regenerating products and materials at the end of each service life. Is this achievable within the furniture and furnishings sector? Many manufacturers and suppliers can justifiably boast impressive ‘green’ credentials, such as manufacturing techniques, the use of innovative and sustainable materials as well as recyclability of products. The production and supply of new furnishings doesn’t address, however, the short and longer term issues relating to sustainability. ‘Cradle to cradle’ is a great concept – but who is responsible? More →

The future workplace will only thrive with social and customer experience at its heart

The future workplace will only thrive with social and customer experience at its heart

future workplace has a lot to learn from hospitalityOne important concept the pandemic has taught us is that irrespective of where we work and whatever form the future workplace takes, our brand must remain strong. With much of our workforce now working from home, how do we bridge the gap between corporate and home life? As head offices re-form into social hangout hubs, and dining tables become makeshift desks, one message is loud and clear – connection with and delight in a brand is everything. From our internal talent and culture, and supply partnerships, to external customer persona, we must strengthen our culture both inside and out. More →