December 12, 2017

A 300 year old idea explains some of the enduring appeal of the open plan

by Mark Eltringham • Comment, Facilities management, Workplace design

In the 18th Century the utilitarian philosopher Jeremy Bentham came up with his idea of the Panopticon, a prison building with a central tower encircled by cells so that each person in the cells knew they could be watched at all times. Whether they were observed or not was actually immaterial. Bentham called it ‘a new mode of obtaining power of mind over mind’ and while he focused on its use as a prison, he was also aware of the idea’s usefulness for schools, asylums and hospitals. Bentham got the original idea following a visit to Belarus to see his brother who was managing sites there and had used the idea of a circular building at the centre of an industrial compound to allow a small number of managers to oversee the activities of a large workforce. This is something of a precursor of the scientific management theories of Frederick Taylor that continue to influence the way we work and manage people.

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December 7, 2017

What P T Barnum can teach us about the facilities management circus

by Mark Eltringham • Architecture, Comment, Facilities management, Workplace

Does any of this describe you? “You have a need for other people to like and admire you, yet you tend to be critical of yourself. While you have weaknesses you are generally able to compensate for them. You have considerable yet hidden strengths that you have yet to turn to your advantage. Self-controlled on the outside, you are slightly insecure inside. At times you have serious doubts as to whether you always make the right decision. You prefer a certain amount of change and become dissatisfied when hemmed in by limitations. You pride yourself as an independent thinker and do not accept the statements of others without satisfactory proof. But you also think it can be unwise to be too frank in revealing too much about yourself.” Does this sound familiar? Well it should because that is how most people see themselves.

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December 6, 2017

Gig economy workers should not be criticised for defending their rights

by Michael Farrelly • Comment, Flexible working

The gig economy and workers’ rights are among the most prominent themes of our age. In the future of employment – in particular, what it means to be employed or self-employed – they are critical. Catapulted to the heart of this debate is Uber, which has deployed its ride-hailing platform app in nearly 500 cities around the world since its San Francisco launch seven years ago. But in the UK and elsewhere, it has run into myriad legal problems. Most recent among them, Uber lost a hearing at an Employment Appeals Tribunal (EAT) in London in a case brought by co-claimants, James Farrar and Yaseen Aslam. The verdict in favour of the two Uber drivers poses a threat to the fundamental premise that has fuelled the meteoric rise of the gig economy: that workers work for themselves and not for the apps which rely on them.

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December 5, 2017

How do you really go about creating a great place to work?

by Jo Sutherland • Comment, Wellbeing, Workplace design

The topic of workplace wellbeing is becoming increasingly prevalent. And for good reason. In the UK, 45 million working days are lost due to stress, anxiety and depression and the Chartered Institute of Personnel and Development (CIPD) Absence Management survey reveals that over two fifths of organisations have seen an increase in reported mental health problems over the last year. What’s more, a recent government report found that up to 300,000 people leave their jobs each year due to mental health-related issues. Last month, Symposium hosted the “Workplace Wellness & Stress Forum 2017”, back for its twelfth year, to help employers step up and tackle the greatest inhibitor of growth, innovation and creativity – stress. Medical professionals have their definition of “stress”, health and safety execs have theirs, and the academic community promulgate another. Forum host Neil Shah, chief de-stressing officer of The Stress Management Society, offered a definition that resonated with the entire audience: “where demand placed on an individual exceeds their resources”.

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December 4, 2017

There is no clash of the digital and analogue worlds

by Steve Brewer • Comment, Technology, Workplace design

Take no notice of the headline grabbing writers in the media. No battle lines are being drawn up between advocates of the analogue world of the 1960s/70s and those promoting the pioneering ideas for a bold digital 21st century. Despite the rhetoric written about driverless cars, being able to make phone calls by just thinking about who we want to call and the advance of artificial intelligence, we will almost certainly benefit from advances in technology.

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November 23, 2017

Time for Britain to face up to its post-Brexit skills shortage

by Andrew White • Comment, Technology, Workplace

A new and dramatic wrinkle seems to be added to the process of Brexit talks every week. But rumbling underneath the political positioning are some fundamental problems for business. Perhaps the most startling challenge is the prospect of a cavernous skills gap. A lot of attention has been paid to the problems of low-skilled workers – the “left-behind” who voted for Brexit in the first place, and the migrants who are currently propping up the agricultural economy and doing the jobs that UK workers don’t want to do. But a more pressing issue is the fact that for too long a large proportion of our skilled labour has been coming from outside the UK. This is not only in the form of skilled individuals who are recruited to work for companies and public sector organisations in the UK, but also in the way Britain outsources the manufacture of complex parts to companies in the rest of Europe. (more…)

November 16, 2017

Astonishing Uber employment case could lead to fresh battles over gig economy

by Philip Richardson • Comment, Flexible working, Legal news, Technology

The latest decision in an ongoing legal battle involving the ride-hailing app, Uber, could have serious consequences for companies which operate in the ‘gig economy’. The prolonged employment tribunal case first began in 2016 with a case bought by the GMB Union. Uber drivers James Farrar and Yaseen Aslam argued that the employment status they had been assigned by Uber – namely, ‘self-employed’ – was incorrect and that they should instead be classed as ‘workers’. The change in status would mean the pair were entitled to holiday pay, paid rest breaks and the minimum wage.

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November 10, 2017

Warnings of widening gender pay gap as women are hit hardest by low pay

by Sara Bean • Comment, Flexible working, News, Wellbeing, Workplace

It is Equal Pay Day today (Friday 10^th November) – the day in the year which is marked in the calendar as the one where women start to work for free, and the campaigning charity the Fawcett Society has warned that the pay gap is actually widening for some groups of women and will now take 100 years to close, based on the current rate of change. Research by the Living Wage Foundation published to mark the day has also revealed women are hit hardest by low pay in the UK. Women make up nearly two thirds (62 percent) of workers currently struggling to make ends meet on less than the real Living Wage claims the Foundation, which amounts to 3.4 million women compared to 2.1 million men. Nearly 1/3 of all UK working women (26 percent) are still earning less than the Living Wage, compared to just 16 percent of all working men. And this trend has been the case since 2011, when KPMG and the Living Wage Foundation launched its annual Living Wage report.

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November 9, 2017

Review: ushering in a new era for the coworking phenomenon ⁰

by Paul Carder • Comment, Coworking, Technology, Work&Place, Workplace design

Ramon Suarez has produced a very practical book, based on his own experience as one of the pioneers of coworking. And let’s be clear – it is coworking (not “co-working”; there is no hyphen), as Suarez explains, “a coworker (a member of a coworking space) is not the same as a co-worker (somebody who happens to work for the same company or in your same office)”. On his business card, Suarez describes his role as “Serendipity Accelerator”- you will understand that if you read the book. Suarez differentiates coworking from its many (and mostly false) aliases. Shared offices may be collaborative, but do not provide the network of people found in a good coworking space. Networked offices, where more than one company shares space and may collaborate, “come close” to coworking. Hacker & Maker spaces, Accelerators, Incubators and Cafes are similarly differentiated.

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November 6, 2017

Time to address the missed opportunities and wasted resources of the modern workplace

by Chris Moriarty • Comment, Wellbeing, Workplace design

Rapidly changing work and workplaces. Productivity languishing below optimum levels. Staff engagement well below where it should be. Ongoing recruitment and retention challenges. All this has been building over the last couple of years; it would appear that organisations have never had it so tough. There have been plenty of tough times before, of course, but we have been witnessing something of a ‘perfect storm’ in recent months, where a whole range of issues and developments, as well as advancements and opportunities, have come together to push these challenges up the management agenda. But there are things we can do to make the workplace a better experience for everybody.

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October 25, 2017

Frederick Taylor was a man of his time not a whipping boy for ours

by Mark Eltringham • Comment, News, Workplace, Workplace design

Everybody likes a pantomime villain, and for many commentators on management and office design, they don’t come more dastardly than Frederick W. Taylor. Not only do pictures of him betray him as wealthy, white and starched, his ideas and the language in which they are couched are totally out of step with the way we think now. So for anybody writing about enlightened contemporary management practices, it’s no wonder that it is almost customary to start with a rejection of Taylorism in general and his theory of scientific management in particular. The gist of Taylorism laid out in his 1911 book The Principles of Scientific Management is that work should be analysed to establish the most efficient way of doing it, the right person to do that work must be chosen and managers are there to make sure that it all goes to plan. As far as workers are concerned, what we now think of as Taylorism is best (and partly unfairly) summed up as:‘You’re not paid to think. Shut up and do your job.’