January 30, 2017

The Boston Consulting Group: pushing the art and science of workplace design ⁰

by Jo Sutherland • Case studies, Features, Workplace design

This month, The Boston Consulting Group (BCG) opened its doors to its latest office in what’s been described as the new heart of New York; namely, the up-and-coming Hudson Yards development. Thought leaders from the world of workplace design including a representative from including Workplace Insight were invited to the launch of the new workspace to find out how the world’s leading advisor on business strategy has pushed the art and science of workplace design. BCG, which is consistently ranked near the top of Fortune’s annual Best Companies to Work For survey, worked with an array of experts for input into the design and use of innovative technologies, including Gensler, Humanyze and Unwork. Leesman was brought in to offer a neutral voice when the project was already in motion to validate the design proposal.

January 24, 2017

The impact of technology on corporate real estate: A Panglossian future? ⁰

by Antony Slumbers • Features, Property, Technology, Workplace design

Amos Tversky and Daniel Kahneman introduced the concept of Loss Aversion in 1984, highlighting people’s tendency to strongly prefer avoiding losses to acquiring gains. Most studies suggest that losses are twice as powerful, psychologically, as gains. Lose £100 and we will feel a remorse that easily outweighs winning £100. In a similar fashion we find it very hard to see future positives when confronted with short term loses. We understand easily what we have lost but cannot imagine what there is to be gained. Furthermore, as Frederic Bastiat wrote in an 1850 paper, “That Which is Seen, and That Which is Not Seen”, man has a tendency to “pursue a small present good, which will be followed by a great evil to come, rather than a great good to come, at the risk of a small present evil”. Put these together and it is no wonder that, by and large, the future of work, corporate real estate and the workplace is so widely misunderstood.

January 10, 2017

A unity of opposites at Sky Central ⁰

by Neil Usher • Case studies, Facilities management, Features, Work&Place, Workplace design

It’s drummed into us from an early age that we can’t have it all, as a result we consider choices as being a binary either/or situation. The workplace design brief (where it’s actually undertaken, an entirely separate discussion) positions choices similarly – open or closed, focussed or collaborative, modern or traditional – the decision point existing along a sliding scale from one natural extreme to the other. Yet there is a way to consider workplace design as an attempt to achieve the “unity of opposites”, an idea proposed by the pre-Socratic aphoristic philosopher, Heraclitus, the original thinker on change. This holds that the existence of an idea is entirely dependent on the existence of its opposite, that one cannot exist without the other. The framework is considered here in its application to the recently completed Sky Central in Osterley (West London), a newly constructed 38,000m2 NIA activity-based workplace over three floors that is home to 3,500 of the total 7,500 people on the Campus. It may be considered as tool for aiding workplace brief development, or for understanding how a workplace has been conceived and functions.

November 10, 2016

The Room of Requirements: is a flexible workspace even possible? ⁰

by Kerstin Sailer • Case studies, Features, Flexible working, Workplace design

Many of us have ways of framing our ideas about the workplace with reference to the things we love. Because I am a Harry Potter fan that means developing notions of Hogwarts and what it says about how the school building influences teaching and learning practices. J K Rowling’s universe offers rich pickings for this sort of thing and in the case of this feature provides us with an example of how we might consider the current state of thinking about the flexible workspace. One of Rowling’s brilliant ideas is the Room of Requirements. More →

November 10, 2016

The changing workplaces of Australia’s law firms; more in common with hotels than offices ⁰

by Mark Eltringham • Architecture, Features, Workplace design

Features such as baristas, sky terraces and fine dining will continue a process of transformation at the workplaces of Australia’s leading law firms over the next few years, claims a study by Melbourne based architecture practice Bates Smart. The report claims that the legal workplaces of today are are already unrecognisable compared to what was considered typical yesterday, having more in common with a five star hotel than a traditional office. Bates Smart predicts an even greater shift towards flexibility, collaboration and hospitality from legal firms in the future with the publication of four key findings in its new whitepaper, The Legal Workplace 2020, The report analyses trends in over 135,000 sq. m. of legal practice workplaces and draws conclusions that are indicative of key trends for law firms and the wider market alike.

October 28, 2016

Round up: seven things you should read this week ⁰

by Mark Eltringham • Features, Flexible working, Technology

Marina Gorbis on our obsession with the non-existent skills gap

Flip Chart Rick on low pay for freelancers and why it matters to everybody

Martin Ford on the risks faced by people who sit in front of a computer – and they’re not physical

McKinsey’s extensive report on the gig economy

Janine Dixon on the disconnect between economic success and wage growth

Huw Price on preparing for the era of machines

Scott Wyatt on how science is transforming cities

October 25, 2016

How tech giant EMC standardised the design and management of its office portfolio ⁰

by Cathy Hayward • Case studies, Facilities management, Features, Workplace design

This summer’s headlines have been full of discord, a cacophony of angry voices either directed at continental Europe, or at the Brexiters who voted for Britain to leave the European Union. But EMC, a global leader in information technology-as-a-service which has recently been acquired by Dell, is a leading light of European integration through its One Team approach to workplace management and design across Europe, the Middle East and Africa (EMEA). Over the past three years, the EMC Global Real Estate and Facilities Team (GREF), which supports more than 12,000 people in around 130 office locations across 50 countries in EMEA, has transformed from a group operating independently, to a fully-aligned team which provides a uniform and standardised approach to workplace delivery and management to enable greater business success.

October 18, 2016

The global uberification of commercial property and the workplace ⁰

by Anthony Brown • Facilities management, Features, Property, Technology, Workplace design

Technology doesn’t just transform the world, it reshapes our language. So, we all need to get used to the word uberification as well as the idea of it. Based on the success of the on demand taxi service Uber, the word refers to the way a product or service becomes available to customers on demand via the Internet. Customers book a service only at the point of consumption. This represents an entirely new commercial model and is the defining characteristic of the new 21st Century economy. Uber may have provided the tipping point, going from start up to market valuation of $66 billion in just 7 years, but its success has given us a name for a process that is reshaping businesses and customer experiences across the entire economy, including in the commercial property sector.

September 13, 2016

The future of London depends on cohesion, flexible working and infrastructure ⁰

by Mark Eltringham • Cities, Features, News, Products, Technology

The future of London is the subject of a new and wide ranging collection of essays from Think Tank Localis. It includes contributions from the likes of Boris Johnson, Terry Farrell, Peter Bazalgette and Justine Roberts. Its core theme is that while London has established itself as one of the world’s great financial and cultural powerhouses over the last thirty years, it now faces a number of new challenges and intransigent problems that it must address in a new globalised era. These have taken on a new perspective as the UK prepares to negotiate a new relationship with the EU, something which the report repeats was not the choice of Londoners, but which did perhaps reveal a neglect of the rest of the UK as the Government focused too much attention and investment on the capital. So, while the report focuses on London it also tries to create a vision of a London better integrated with the needs of the rest of the UK and based on a new partnership with the EU.

August 16, 2016

How to save a sinking ship: lessons from Marissa Mayer’s experience at Yahoo ⁰

by Andrea Hak • Case studies, Features, Flexible working, Technology, Work&Place

When former Google employee Marissa Mayer joined Yahoo as its CEO in 2012, she inherited the company’s vast problems. Though it was once seen as one of the first tech behemoths, Yahoo’s inability to come up with ground breaking products like Google and others, put it in a slow, steady decline. Mayer was immediately tasked with trying to reinvigorate the stagnating company. Her focus was to find a way to identify and retain talent, while phasing out ineffective employees. However, Yahoo’s new management policies have brought about much debate and criticism from HR experts. A controversial book by journalist Nicholas Carlson titled “Marissa Mayer and the Fight to Save Yahoo!” paints a highly critical view of Mayer’s first years as CEO. In response others have defended her, arguing that she has done the best she can with the resources available, but has become a scapegoat for poor management, like so many other women in powerful positions.

July 13, 2016

Gensler publishes latest US and UK Workplace Surveys for 2016 ⁰

by Mark Eltringham • Architecture, Facilities management, Features, Flexible working, Workplace design

Gensler has announced the results of its Workplace Survey 2016 for both the UK and the US. Key claims of the UK report based on a study of 1,210 respondents include that the UK workforce seems to be divided into ‘haves and have-nots’, with mid and lower-tier workers confined to poor quality environments, 67 per cent of the workforce feel drained due to their office environment at the end of each day and that ‘innovators’ spend just 3.5 days of the working week in the office, highlighting the need for greater flexibility. Meanwhile, the key finding of the US study of 4,000 respondents is that a statistical link between the quality and functional make-up of the workplace and the level of innovation employees ascribe to their organisation, and found that a workplace that prioritises both individual and group work creates ‘an ecosystem of innovation’ across organisations and is a crucial predictor of how innovative an employee sees their company to be.