British organisations must step up to the challenges of artificial intelligence, robotics and automation

A report published by the RSA think-tank has encouraged UK businesses to embrace artificial intelligence, automation and robotics. arguing that new technology has the potential to raise productivity levels, boost flagging living standards, and phase out ‘dull, dirty and dangerous’ tasks in favour of more purposeful and human-centric work. The Age of Automation report warns, however, that the UK is fast becoming a ‘laggard’ in the adoption of new machines and called on UK business leaders to accelerate their take-up of technology. The RSA found that sales of robots to the UK decreased over 2014-15, with British firms falling behind the US, France, Germany, Spain and Italy. A YouGov poll of UK business leaders, commissioned by the RSA, found that UK business leaders are currently wary of adopting AI and robotics, with just fourteen percent of firms currently investing in this technology or soon planning to. Twenty-nine percent of businesses believe AI & robotics to be too expensive or not yet proven and twenty percent want to invest but believe it will take several years to ‘seriously adopt’ the new technology.

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The mega trends that continue to reshape the workplace around the world

The mega trends that continue to reshape the workplace around the world

Last week, over 600 workplace and property experts met in London at the CoreNet Global Summit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. This quickly became evident on day one, which demonstrated how dramatic shifts in the geopolitical landscape, all of which are impacting corporate real estate – from America First to Brexit – remain key talking points for the industry. Opening speaker Linda Yueh (University of Oxford and London Business School) explored several possible scenarios, including how the focus of ‘Trumpism’ would have a significant effect on the U.S. role on the world stage, with the priority on the domestic economy leaving little scope for global trade. She also predicted that a ‘hard Brexit’, with no new trade deal with the EU, will be the most likely outcome for the UK’s withdrawal process; and that businesses will need to focus on alternative WTO rules as an urgent priority. Other impacting factors covered by Yueh included the rise of a dominant global middle class, and China’s need to rebalance its economic growth drivers.
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Nearly half of UK workers lack the digital skills needed by most jobs, despite the rewards on offer

Nearly half of UK workers lack the digital skills needed by most jobs, despite the rewards on offer

Almost half (43 per cent) of UK adults don’t possess the digital skills required by most jobs, according to the latest Barclays Digital Development Index. The study of 6,000 adults and separate 88,000 job adverts, revealed that nearly two-thirds (63 per cent) of jobs now require basic digital skills such as word processing, database, spreadsheet or social media skills, but 57 percent of UK jobseekers can’t match them to a satisfactory level. This is in spite of the fact that employers are willing to pay a premium for those workers whose IT skills go beyond the basic to include more developed skills such as programming and software design. Staff with these skills can typically expect to command £10,000 more per year over their career. Skills in graphic design, data and 3D modelling can earn people an extra £3,000 per annum.

 

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Over a third of UK office staff admit they would rather avoid working from home

Over a third of UK office staff admit they would rather avoid working from home

Over a third of UK office workers admit they would rather avoid working from home

The idea that the younger generation of workers would be big drivers behind a trend for home working is easily debunked as just another millennial myth. A sizeable number of people under 35 who struggle to buy or rent their own home would find the workplace much more appealing when faced with the prospect of working from cramped, often shared accommodation. Of nearly one-third (31.4 percent) of British office workers who avoid working from home, according to a survey by Crucial, those 45 years old and above have a significantly more positive view on the option than millennials (18- to 34-year-olds). While 40 percent of the 45 and above age group said nothing would keep them from working from home – only 11 percent of millennials felt the same way. The survey  of 2,000 British office workers found that the most common reasons UK workers avoid working from home are the lack of human interaction (21 percent), the inability to connect to their company’s IT system (21 percent), having their children at home (18 percent) and a slow or old home PC (18 percent).

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Banking sector will be ground zero for job losses from artificial intelligence and robotics

Deutsche Bank CEO John Cryan has predicted a bonfire of industry jobs as automation takes hold across the finance sector. Every signal is that he will be proved right very soon. Those roles in finance where the knowledge required is systematic will soon disappear. And it will happen irrespective of how high a level, how highly trained or how experienced the human equivalent may currently be. Regular and repetitive tasks at all levels of an organisation already do not need to be done by humans. The more a job is solely or largely composed of these routines the higher the risk of being replaced by computing power. The warning signs have been out there for a number of years as enthusiastic reports about artificial intelligence have been tempered with fears about significant job losses in most sectors of the economy. Many roles have already all but disappeared in the march towards a fully digital economy. Older readers may recall typesetters, typists, and increasingly, switchboard operators and back room postal workers, as work of the last century. And the changing nature of work is relentless.

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Majority of US office workers demand technology that allows them to work anywhere

Majority of US office workers demand technology that allows them to work anywhere

Majority of US office workers demand technology that allows them to work anywhereThe majority of North American office workers expect their employers to provide technology that allows them to work from wherever they choose and three quarter of employees (74 percent) would rather leave their job to work for an organisation that would allow them to work remotely more often, even if their salary stayed the same. This is because working remotely has moved from being a work perk to a necessity of 21st century living, claims a new study by Softchoice. Collaboration Unleashed: Empowering Individuals to Work Together from Anywhere, found that 85 percent of North American office workers expect their employers to provide technology that allows them to work from their desk, in a meeting room, at home, or the coffee shop down the street.

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Smaller businesses are more willing to grasp the nettle of artificial intelligence

Research from Adecco UK&I, claims that smaller businesses are more positive about new technologies such as artificial intelligence when compared to larger companies. The Humans vs Robots report (registration required if you really feel like it) based on responses from 1,000 senior managers and 1,000 workers in 13 sectors across the UK, finds that larger companies (employing more than 5,000 employees) are almost twice as sceptical about the business impact that AI will have compared to smaller companies (employing 250 or less employees), with 9 percent of the former believing its impact won’t be significant, compared to just 5 percent of the latter.

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High expectations mask large gap between understanding of artificial intelligence and its implementation

High expectations mask large gap between understanding of artificial intelligence and its implementation

New research published by the Boston Consulting Group and MIT Sloan Management Review suggests that there remains a wide gap between the understanding and adoption of artificial intelligence (AI) at most companies. The global study of over 3,000 firms and industry experts claims that almost 85 percent of executives believe AI will allow their companies to obtain or sustain a competitive advantage. However, only about one in five companies has incorporated AI in some offerings or processes. The new report claims to identify the key characteristics of AI leaders and offers companies a starting point for developing an AI strategy.

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Economic gains from digitisation, robotics and AI must benefit workers says TUC

Economic gains from digitisation, robotics and AI must benefit workers says TUC

In the same week that Gartner offered some useful insights into the building blocks for a successful digital workplace, the TUC has published its views on the impact of digitisation, arguing that the economic gains from digitisation, robotics and artificial intelligence (AI) should be used to benefit working people. This would include reversing policies to raise the state pension age. The report Shaping Our Digital Future explores how the next technological revolution will impact on jobs and wages. Previous waves of technological change have not led to an overall loss of jobs, but have disrupted the types of job people do. And with the most recent wave of industrial change, rewards from higher productivity have gone predominantly to business owners, rather than being shared across the workforce through better wages and working conditions.

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Report sets out building blocks of a successful digital workplace strategy

Digital workplace developments often lose their way, or fail, due to a fragmented approach that prioritises a few technology ‘fixes’ over business strategy, according to analysts at Gartner. To combat this, ‘digital workplace leaders’ in public sector organisations need to employ a framework to ensure their digital workplace initiatives address eight critical components required for a successful implementation, according to Gartner. The report (paywall) sets out what it claims are the eight critical components — “building blocks” — that application leaders need when planning, directing and evolving digital workplace programs:

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Remote workers perceived as less valued by management than office based staff

Remote workers perceived as less valued to workplace by office based staffAmerican office workers think it’s twice as difficult for remote workers to build relationships with the boss, make work friends, collaborate with their team and navigate the workplace culture than in-office workers, according to recent research. The “Reality of the Remote Worker Report,” claims that remote workers tend to have their presence go by unnoticed, with 43 percent of office workers believing it’s harder for remote workers to be seen in the workplace than those non-remote. The report, conducted online amongst over 1,500 US workers by YouGov for CyberLink, found a number of disadvantages for remote workers; with nearly 1 in 6 (15 percent) of office colleagues thinking that remote workers are less valued by a company, 20 percent believing they’re promoted less often and 8 percent even viewing them as less trustworthy. And office workers who were asked about their own concerns about working remotely expressed a range of potential frustrations.

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ECHR rules that companies must tell employees of email checks

Companies must tell employees in advance if their work email accounts are being monitored without unduly infringing their privacy, the European Court of Human Rights said in a ruling that defining the scope of corporate email monitoring. In a judgement in the case of a man fired 10 years ago for using a work messaging account to communicate with his family, the judges found that Romanian courts failed to protect the man’s private correspondence on the account because his employer had not given him prior notice it was monitoring his communications.

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