October 20, 2016

Small businesses failing to reap full benefits of digital skills ⁰

Small businesses in the UK are failing to invest enough in digital skills even though there is clear link between digital orientation and commercial success, according to Lloyds Bank’s third annual Business Digital Index. The reports key finding is that firms with a string digital focus are twice as likely to see an increase in turnover than those that aren’t. The report also found that 65 percent of small business owners in the UK have already used digital tools to cut costs. On the down side, the study also found that 38 percent of small firms lack “basic digital skills”. The report claims that independent sole traders have the lowest levels of digital skills with around half having just basic levels of expertise. Despite this, over three quarters (78 percent) of these had no plans to invest to increase the levels of expertise in their business. The study gauged five factors that contribute to a firm’s digital skills score including managing information, communicating, transacting, creating and problem solving, with 62 percent of small businesses were found to have all five skills.

October 18, 2016

The global uberification of commercial property and the workplace ⁰

by Anthony Brown • Facilities management, Features, Property, Technology, Workplace design

Technology doesn’t just transform the world, it reshapes our language. So, we all need to get used to the word uberification as well as the idea of it. Based on the success of the on demand taxi service Uber, the word refers to the way a product or service becomes available to customers on demand via the Internet. Customers book a service only at the point of consumption. This represents an entirely new commercial model and is the defining characteristic of the new 21st Century economy. Uber may have provided the tipping point, going from start up to market valuation of $66 billion in just 7 years, but its success has given us a name for a process that is reshaping businesses and customer experiences across the entire economy, including in the commercial property sector.

October 18, 2016

UK marketers suffering from tech-induced anxiety, survey claims ⁰

by Neil Franklin • News, Technology

More than half (55 percent) of marketers in the UK are struggling to cope with the accelerated pace of digital transformation – up 7 percent since 2015, Adobe’s annual Digital Roadblock study claims. The report – which surveyed 450 marketers in the UK– found that Brits suffer from more tech-induced anxiety than their peers across the region: an average of 44 percent of marketers in Europe worry about their technology-based skill sets, 11 percent lower than the UK. Of the marketers surveyed, three-quarters (74 percent) feel that they need to implement new technologies within their marketing strategies in order to succeed, but just over half (54 percent) feel that they actually have the skills to do so. When it comes to technology skills, there’s an obvious gap between demand and reality: while 41 percent of respondents cited being a ‘tech-savvy’ early adopter of new technologies as the top attribute of being a marketer, only 15 percent actually identify as ‘tech-savvy’ themselves. In fact, more UK marketers identify as ‘tech challenged’ (20 percent) than ‘tech savvy’, and the number of ‘tech-savvy’ marketers has dropped since last year, when nearly one in five (19 percent) identified as so.

October 17, 2016

Freelancers are thriving on both sides of the pond, but have politicians noticed? ⁰

by Mark Eltringham • Flexible working, News, Technology

Two new reports that highlight the growth of the freelance and self-employed workforce in both the UK and US also suggest that politicians and civil servants in both countries have little real understanding about the changing nature of work. According to the UK government’s regular Business Population Estimates report, the number of private sector businesses is at an all-time high, around 5.5 million, up by a million since 2010. Yet the report fails to distinguish between freelancers, the self-employed and traditional SMEs, except to omit firms that are too small to pay VAT from its numbers. The trade association IPSE estimates that there are some 4.6 million self-employed and freelance workers in the UK, yet the BPE report does not account for the overlap in numbers. Even within the BPE’s own numbers, there are suggestions that its conclusions do not match the data. The annual growth in non-employing businesses outstripped those who employed others by a factor of 6:1 and 76 percent of businesses did not employ anyone aside from the owner. And the growth comes despite the fact that the self-employed in the UK now earn marginally less than they did 20 years ago.

October 15, 2016

Insight weekly: Obsession with data + People subvert design + Engaged workplace ⁰

by Sara Bean • Facilities management, Technology, Workplace, Workplace design

In this week’s Newsletter; Jess Brook says beware of the latest data dressed up as pseudo-science; Serena Borghero on ways workplace design can boost engagement levels; and Mark Eltringham says how workplaces are utilised are subject to the vagaries of human behaviour. Staff allegedly spend just 38 percent of their time performing their primary job duties; collaborative spaces are replacing the traditional office boardroom; and 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030. Research suggests office design makes the most significant difference to employee happiness levels; over a quarter (28 percent) of employees are reluctant to ask for flexible work; digital tech within many workplaces is not up to spec; and extension announced of the One Public Sector Estate scheme. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 14, 2016

Digital tech, leadership and company values aid staff performance ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Wellbeing, Workplace

Accessible leaders and strong company values are important factors that can ultimately reflect an employee’s success or failure within the company. However,so too is equipping employees with the latest technology, and it’s an area where many organisations are falling down. A study by Oracle awarded low marks when it came to companies capitalising on technology to help them connect with employees in more ways than ever to create a more modern and customised learning experience. Just 44 percent of respondents said that their employer uses the latest digital technology to enable them to effectively perform in their role. Feedback from nearly 5,000 full-time employees at organisations with 250 or more employees also revealed that only 38 percent say that their company is concerned about their overall well-being, despite the fact that employees are most comfortable and productive within a creative, yet flexible workplace culture. More →

October 13, 2016

Mix of core and flexible workspaces will shape real estate by 2030 ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Technology, Workplace design

Thanks to the combination of a changing workforce and greater connectivity, up to 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030, with offices more likely to be built around core hubs and comprising fewer locations. Along with this the Internet of Things and smart buildings will create new ways of managing productivity, sustainability and the user experience. These are some of the key findings of JLL’s new report series ‘Workspace, reworked: ride the wave of tech driven change’; two reports exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies. The series focuses on the office sector over the next 15 years, looking at how occupiers, developers and investors will need to view real estate differently and adapt in order to enhance investment returns and create work spaces that are fit for purpose in a rapidly changing, highly-connected world.

October 13, 2016

Collaborative spaces are replacing the traditional office boardroom ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

Connectivity and flexible working means that office meetings are shrinking in size as employees fail to show up to almost half of scheduled meetings; leaving the traditional large workplace boardroom obsolete. Teem’s Workplace Productivity Analytics Index carries out a regular aggregated analysis of meeting room data from over 2,000 customers worldwide and found that globally, only six percent of meetings have 10 or more attendees, while 76 percent of meetings include only one to three participants. In addition, 20 percent of meetings are booked within 15 minutes of taking place, making it difficult for facilities and IT managers to plan suitable space and secure equipment needs for employees. The data also claims that large meetings can drain productivity, which is why businesses are increasingly investing in large conference rooms and instead opt for collaborative spaces where smaller groups can meet privately.

October 10, 2016

The Big Data skills gap and other issues ⁰

by Mark Eltringham • News, Technology

A new report from techUK claims that the widespread use of Big Data could boost the UK economy by £241 billion and create around 157,000 jobs by 2020, but the Government needs to act fast to address the skills gap that is holding back the implementation of more Big Data applications. The survey of techUK members found that almost two thirds (62 percent) say they need more specialists in emerging disciplines including Data Analysts, Data Infrastructure Engineers and Solutions Architects. However there may be wider challenges ahead for the application of Big Data as a survey carried out by Gartner suggests that the number of organisations willing to invest in Big Data is set to fall.

October 10, 2016

Workers spend just a third of their time performing their actual job ⁰

by Sara Bean • Flexible working, News, Technology, Workplace

In the ongoing quest for workplace productivity the fact people spend too much time checking their emails has recently been noted, but it seems that workers are so frequently distracted in the workplace that only 38 percent of their time is actually spent on performing their primary job duties. A survey by Workfront claims the top three things that get in the way of work include: wasteful meetings (62 percent), excessive emails (52 percent), and excessive oversight (39 percent). A quarter (26 percent) of workers said uninterrupted blocks of time would help them be more productive at work, followed by more efficient work process (26 percent), and more/better qualified people and resources (19 percent). And over two third (37 percent) of office workers agree that email will no longer be the main mode of communication in five years, with over half (57 percent) saying that the majority of workers will work remotely in the coming years.

October 8, 2016

Britain’s best offices + American workplace + Flexible working hierarchy ⁰

by Sara Bean • Facilities management, News, Technology, Workplace, Workplace design

In this week’s Newsletter; Anna King reflects on the fact that offices seem to be morphing into homes, and homes are, conversely, functioning as places of work; Tar Tumber warns that being pregnant and suffering discrimination or redundancy is not at all unusual; and Mark Eltringham argues we have to find a way of dealing with a new age of artificial intelligence. In research, a new US survey reveals the nature of jobs is undergoing a fundamental shift; occupants of high-performing, certified green buildings have high cognitive functions; and workers spend half their time checking emails. High earners are 47 percent more likely to work flexibly and the government releases its latest framework which covers a range of property-related services. View our gallery of this year’s BCO award winners: download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

October 6, 2016

Workers now spend around half of their working hours on email ⁰

by Mark Eltringham • News, Technology, Wellbeing

If you feel like you are checking your email more than ever before, the chances are that you are. Email continues to be the number one communication channel for people around the world, and that includes Millennials, although their use of text and instant messaging is changing the way email is used. According to the new study of 4,000 people in the US, UK, France and Germany from Adobe, the amount of time we spend checking messages increased by an average of 17 percent last year. British workers in the UK spend on average 90 days a year reading email, compared to 62 days for the Germans, 99 days for the French and 88 hours for Americans. This means that the average British worker spends slightly over 4 hours each day checking their messages, including in the bathroom, in front of the television and even while with other people.