Search Results for: employee experience

October 18, 2016

UK large businesses are failing to create a culture of creativity and innovation ⁰

A new study claims that the UK lags behind other European countries when it comes to fostering a culture of innovation at creativity at work. Whilst 63 percent of French employees and 57 percent of Spanish employees feel empowered to lead innovation and drive change, less than half (47 percent) of employees surveyed across the UK agree. In turn, this appears to be impacting morale; just 54 percent of employees in the UK said they feel inspired in the workplace compared to 74 percent in Spain, 73 percent in France and 66 percent in Germany. As businesses strive to stay ahead of the competition, making innovative use of technology is a top priority. However, the research commissioned by BMC and conducted by Opinion Life, suggests that businesses across the UK are struggling to foster an innovative culture fast enough and failing to capitalise on the creativity of their staff.

October 14, 2016

Digital tech, leadership and company values aid staff performance ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Wellbeing, Workplace

Accessible leaders and strong company values are important factors that can ultimately reflect an employee’s success or failure within the company. However,so too is equipping employees with the latest technology, and it’s an area where many organisations are falling down. A study by Oracle awarded low marks when it came to companies capitalising on technology to help them connect with employees in more ways than ever to create a more modern and customised learning experience. Just 44 percent of respondents said that their employer uses the latest digital technology to enable them to effectively perform in their role. Feedback from nearly 5,000 full-time employees at organisations with 250 or more employees also revealed that only 38 percent say that their company is concerned about their overall well-being, despite the fact that employees are most comfortable and productive within a creative, yet flexible workplace culture. More →

October 13, 2016

Mix of core and flexible workspaces will shape real estate by 2030 ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Technology, Workplace design

Thanks to the combination of a changing workforce and greater connectivity, up to 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030, with offices more likely to be built around core hubs and comprising fewer locations. Along with this the Internet of Things and smart buildings will create new ways of managing productivity, sustainability and the user experience. These are some of the key findings of JLL’s new report series ‘Workspace, reworked: ride the wave of tech driven change’; two reports exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies. The series focuses on the office sector over the next 15 years, looking at how occupiers, developers and investors will need to view real estate differently and adapt in order to enhance investment returns and create work spaces that are fit for purpose in a rapidly changing, highly-connected world.

October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics

October 11, 2016

Home workers take fewer sick days than office based colleagues ⁰

by Sara Bean • Facilities management, Flexible working, Wellbeing, Workplace

Working from home has long been branded ‘shirking from home’ but a new survey suggests that home workers actually take fewer sick days. The research by CartridgePeople.com and published in the SOHO (Small Office/Home Office) Workers Report, found that home workers are not only happier but they are also healthier than their workplace-based counterparts – taking an average of 2.4 sick days per year, in comparison to the 2.6 taken by those working from company premises. Of course, that doesn’t tell us if they are in fact healthier, or that they’re more prepared to carry out their work duties from the comfort of their bed. But the survey of 1,096 British workers, including both home workers and those who work from their employers’ premises, also revealed that the majority of workers (60 percent) did feel happier when working from home.

October 10, 2016

RSA welcomes clients and brokers to new office in the heart of Birmingham ⁰

by Neil Franklin • Company news, Furniture, Workplace design

Located a stone’s throw from Snow Hill Station in Birmingham’s min business district, insurer, RSA’s new Trading Site puts its employees at the heart of the customer experience. Rather than separating support functions from front of house, the new space combines client-facing areas and open plan benches to create an open, collaborative and flexible environment. The office features assigned workstations for staff including brokers and underwriters, who will benefit from the enhanced collaboration and communication across the clear, unobstructed workspace. In addition to open plan benching, the office features, meeting rooms, lounge areas and a multifunctional kitchen that can transform into an intimate client event space.

October 7, 2016

Are we seeing the workification of home or the homification of work? ⁰

by Anna King • Comment, Flexible working, Workplace design

Thinking and theories about working environments continue to be much debated, of course. As part of this ongoing discussion, Bisley recently hosted an event at its London showroom to continue the aspects of the debate that focus on how offices seem to be morphing in to homes, and how our homes are, conversely, functioning as places of work. The panel discussion was led by Professor Jeremy Myerson of The Royal College of Art and WORKTECH Academy. He was joined by Kirstin Furber – People Director at BBC Worldwide, Sebastian Conran – a leading product and furniture designer, David Barrett – Head Buyer of Living, Dining and Home Office at John Lewis and Amelia Coward – Founder and Creative Director at Bombus.com.

October 4, 2016

Motherhood or livelihood? Pregnancy discrimination in the workplace ⁰

by Tar Tumber • Comment, Legal news, Wellbeing, Workplace

Recent research by the Commons Women and Equalities Committee suggests that around 54,000 expectant and new mothers have no choice but to leave work due to pregnancy discrimination or concerns over the safety of their children; and shockingly, this figure has doubled in the last decade alone. Other research carried out by the Equality & Human Rights Commission (EHRC) and the former Department for Business, Innovation and Skills shows that despite 77 percent of working mothers reporting potentially discriminatory or negative experiences, only 28 percent raised the issue with their employer, and less than 1 percent pursued a claim through the tribunal system. As a mother of two young children, this is a topic very close to my heart. I have worked in HR for over 18 years now, and advised on all manner of employee relations issues and know from personal experience that being pregnant and suffering discrimination or redundancy is not at all unusual.

September 22, 2016

Women told to wear heels and vamp up their appearance at work ⁰

by Sara Bean • Facilities management, Legal news, News, Workplace

It seems the news earlier this year that a woman from an FM company based at PwC had been sent home for not wearing heels is sadly not an isolated incident, as employers regularly tell women to put on more makeup, wear high heels and short skirts. The research by solicitors Slater and Gordon claims large numbers of women feel their employer has unfairly criticised their appearance in the workplace, with nearly one in five (19 percent) saying they felt more attention was paid to their appearance by their bosses than to their male peers. Shockingly, nearly one in 10 women (seven percent) have been told by bosses they preferred them to wear high heels whilst in the office or with clients, because it made them “more appealing”. Many women revealed they had been told to dress more provocatively and to be “sexier” – with almost 90 percent (86 percent) of those pressured to dress “sexier” and feeling their career might suffer if they didn’t comply.

September 21, 2016

Millennials no different from their elders in attitudes to the workplace ⁰

by Sara Bean • Flexible working, News, Technology, Workplace

The portrait often drawn of Millennials is that of a generation which is keen to stand out from that of its elders, and which is difficult to pin down. They’re said to have difficulty accepting a hierarchical structure and no longer view their salary as the only motivating factor but instead are looking for a sense of accomplishment in their work. Yet as we reported recently, the behaviour and expectations of this younger generation has in fact stayed fairly constant. For them, the ideal company has attributes which are actually fairly similar to those cited by their more experienced colleagues. The result of the latest Edenred-Ipsos barometer into the under 30s suggests that for employers, the issue is not so much about dealing with this generation independently of the others, but rather globally rethinking leadership challenges in an environment which is increasingly digitalized, horizontal and multi-task oriented, taking into account individual countries’ cultural differences.

September 19, 2016

London firms promote health and wellbeing with Square Mile Relay ⁰

by Tim Playbook • Company news, Wellbeing, Workplace

On the 22nd September, the biggest corporations in the City of London will compete in the iconic Bloomberg Square Mile Relay. The global race series, now in seven cities across the world, is celebrating its tenth anniversary in the capital with a record sell-out of 115 teams taking part in a unique relay in the heart of the square mile, as they attempt to prove themselves to be the fastest in the city. Each team consists of 10 runners, and each runner will be required to complete a one-mile course before passing the baton to the next competitor. While at the heart of this race is its charitable motives, it is also reflective of an ongoing rhetoric surrounding the importance of health and wellbeing in the workplace. The companies who have chosen to compete in this year’s global race series are communicating their desire for employees to embrace fitness as a lifestyle choice. It is a strategy in alignment with the ‘soft’ or ‘Harvard’ model of human resource management

September 16, 2016

Career advancement opportunities help attract and retain staff ⁰

by Sara Bean • Flexible working, News, Wellbeing, Workplace

Three in 10 US employees say they are likely to leave their employer within the next two years as employers continue to experience difficulty with attracting and retaining staff. According to the Global Talent Management and Rewards Survey, from Willis Towers Watson roughly half of employers are experiencing difficulty attracting critical-skill employees, top performers and high-potential employees. More than a third of respondents reported challenges in retaining high-potential employees (37 percent), top performers (36 percent) and critical-skill employees (35 percent). The firm’s Global Workforce Study identified advancement opportunities as key. Over a third (36 percent) cited opportunities to advance as a key reason to join a company and to leave (45 percent). However, only four in 10 (41 percent) indicated their employer does a good job of providing advancement opportunities, while nearly half (47 percent) said they would need to leave their organisation to progress.