Search Results for: skills gap

UK property industry ‘lags-behind’ customer service revolution says BCO

UK property industry ‘lags-behind’ customer service revolution says BCO

Customer service lags behindOnly 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

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Productivity starts with people, advises CIPD ahead of today’s Budget

Productivity starts with people, advises CIPD ahead of today’s Budget

BudgetInvesting in people’s development and offering flexible working practices can help organisations boost productivity. This is according to research by the CIPD published ahead of today’s budget, which the Chancellor has said will put the emphasis on improving UK productivity. The report: Productivity: Getting the Best out of People, explores the factors that help to explain why some businesses have higher productivity than others and finds that there are clear links between productivity and how people are managed at work. The report finds that performance tends to be higher in businesses where there is a focus on higher quality products or services rather than only on low cost and where workplace culture is clearly aligned with the future direction of the business. Investment in workforce training and an intelligent approach to the implementation of ‘smart’ or agile working practices also has a positive impact.

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Firms in Middle East could drive the global uptake of HR analytics 0

First generation organisations in the Middle East have a unique opportunity to lead the development of HR analytics worldwide but are hampered by unreliable data, a lack of analytical skills and inadequate infrastructure, according to a new report from the Chartered Institute of Personnel and Development (CIPD). Evolution of HR Analytics: A Middle East Perspective highlights the appetite for Middle Eastern firms to use HR and people measurement capability – or ‘HR analytics’ – to gain insights that can improve overall performance and productivity. It explores the unique opportunity that ‘adolescent’ and fast growing firms have to develop innovative approaches to HR analytics, without being shackled by legacy IT systems, ingrained HR policies and strategic barriers that more established organisations can face.

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Employment confidence is increasing, but so is the pay divide finds CIPD

Employment confidence is growing, but so is a the pay divide finds CIPD The UK workforce is seeing an increasing pay divide between employers that can now afford to increase wages by 2 percent or more and those that are stuck in a pay freeze. According to the latest Labour Market Outlook from the CIPD, almost half of the UK workforce saw either a pay freeze or a pay cut (3% pay cut, 39% pay freeze) in the twelve months to December 2014. In contrast, a similar proportion (40%) have received a pay increase of 2 percent or more and less than a fifth (18%) fall in the middle ground of people who have received a pay increase in the 0.1-1.99 percent corridor. As well as identifying a growing pay divide, the report finds employment confidence is set to remain strong over the next three months with around two thirds of employers (65%) planning to recruit new employees.

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Lack of flexible working options is distorting the job market for women

flexible working womanUK employers and their female employees are missing out on a range of opportunities because of their failure to implement better flexible working arrangements, according to a report from The Institute for Public Policy Research (IPPR). The report examined flexible working across Europe and found that while significant progress had been made in the UK, nearly two thirds (64 percent) of working women are unable to vary their working hours and a quarter (25 percent) claim it is difficult to take one or two hours from their day at short notice. The report claims the pent up demand for such working arrangements restricts employment opportunities for women compared to men, means more women are working in jobs below their skill level and creates the conditions for extensive underemployment.

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Awareness of benefits of BIM growing in US and UK, but implementation lags

BIM Level 2Building owners on both sides of the Atlantic are increasingly aware of the benefits of Building Information Modelling (BIM), even though they may not yet use it directly, according to a new report published by McGraw Hill Construction in partnership with Autodesk and Skanska. The report, The Business Value of BIM for Owners, suggests that this pent-up demand will be unleashed in the near future with 40 percent of US owners and 38 percent of UK owners predicting that more than 75 percent of their projects will involve BIM in just two years, with a particularly high level of growth in the US. Growth in the UK is being driven by the approaching implementation of a central government mandate requiring use of BIM on all national public projects by 2016, with over two thirds (67 percent) of UK owners reporting that the mandate is already having a high impact on their use of BIM. Owners in the UK are also more generally aware of the benefits of BIM and have more experience of it in practice.

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Business leaders seem powerless to stem tide of always on working, claims report

Always on workingAmongst the reported findings in the latest edition of the annual Deloitte Global Human Capital Trends survey is a growing belief amongst business leaders that information overload and the always on working culture are significantly undermining personal wellbeing, engagement and productivity. This challenge has been identified before in the same report, but the latest edition perhaps signals that despite the high level of awareness of the issue at both a personal and general level, little is being achieved in terms of stemming the inexorable erosion of personal time. The report is based on a survey of more than 2,500 business leaders. It found that over a third think that constant access to work is undermining employee productivity and engagement and fewer than one in ten feel they are dealing with the problem adequately. More →

Corporate social reponsibility remains a vital part of the business armoury

Corporate Social responsibilityThere is now an unstoppable energy for radical change in the way that companies of all sizes conduct their Corporate Social Responsibility duties. There are compelling economic and social reasons for companies to construct new ways of thinking and practice around CSR that go way beyond just doing something worthy or nice, from building effective partnerships to attracting top employees. Some companies prefer terms like ‘corporate responsibility’, ‘corporate conscience’, ‘corporate citizenship’, ‘social performance’, ‘sustainability’ or even ‘future-proofing’ over CSR. But the core CSR principles are that a business voluntarily commits to embracing responsibility for its actions and to impacting positively on the environment, on society and on consumers, employees and other stakeholders. More →

Flexible working practices could help disabled people stay in work, claims report

A million futuresAccording to a new report from one of the UK’s leading disability charities, one of the main obstacles for disabled people when it comes to finding and remaining in work is a lack of flexible working opportunities. Nearly half of the 700 respondents to a survey carried out by Scope and published yesterday in a new report called ‘A Million Futures’ claimed that flexible working could have helped them to stay in work. The report claims that last year alone some 220,000 more disabled employees left work than found a new job, many of them because they were not allowed to work in ways that would help them to manage significant life changes related to their disability and work around their treatment and meet other demands of their lives. Only around a third felt they had been offered the flexibility they needed.

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UK unemployment down & wages up, but regional differences widen

Mind the gapUnemployment dropped below 7 per cent for the first time since the recession, according to figures published yesterday by the Office for National Statistics (ONS). Jobless figures fell by 77,000 to 2.24 million in the three months to February 2014, taking the unemployment rate to 6.9 per cent for the first time since 2009. The figures also show a small growth in regular weekly pay, which, excluding bonuses was up by 1.4 per cent on the year. However, the recovery appears to remain regionally unbalanced, with London and the Greater South East powering ahead of the rest of the country. Said Ian Brinkley, chief economist at The Work Foundation: “Employment levels in the North East are lower today than they were at the end of the recession, measured by the workforce jobs indicator. Gaps in regional employment performance are also widening rather than narrowing.” More →

International Women’s Day: odds still stacked against women in the workforce

Odds stacked against women in workforceThe 110th International Woman’s Day took place this weekend, and, aside from highlighting the continuing struggles of women across the world, comes research that reveals how in this country, the odds are still stacked against women at work. More than four in 10 (42%) women aged between 18-34 said they have personally faced a gender barrier, followed by 34 per cent of those aged between 35-54 and 26 per cent of women aged 55 and over. Of those women who have experienced inequality at work, over a third (35%) say they believe male colleagues at the same level earn more than they do.  Thirty one per cent indicate they are assigned work that is below their level and are therefore unable to demonstrate their abilities, while almost one in five (19%) say that junior colleagues don’t take instructions from them, but will do from male colleagues of equal seniority. More →

The workplace of the future is one founded on uncertainty

workplace of the futureWe now know for a fact that the good people at the UK Commission for Employment and Skills take heed of what they read on Workplace Insight. After Simon Heath recently eviscerated the idea of the year 2020 as a useful marker for the ‘future’, a new report from the UKCES draws its line in the sand a bit further on in 2030. It means they can’t have a ‘2020 Vision’ and for that we should be very thankful.  Yet the report still falls into the same traps that are always liable to ensnare any prognosis about the workplace of the future, notably that some of the things of which they talk have happened or are happening already. Then there’s the whole messy business of deciding what will emerge from the chaos; a bit like predicting the flavour of the soup you are making when a hundred other cooks are secretly adding their own ingredients.

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