March 14, 2019

The negative entropy of workplace design and management

by Mark Eltringham • Comment, Workplace design

Immediately after the Workplace Trends Summit in London last October, Ian Ellison of 3edges and I retired to a side room to record an interview for a podcast over a glass of red wine. The main objective was to try to piece together a coherent summary of what we’d seen that day. Ian assures me the podcast (his are invariably excellent) will appear very soon, but I thought it would be worth exploring a theory I formed and rambled on about in our conversation ahead of the next Summit set to take place next week.

March 14, 2019

Neither bosses nor staff feel confident about future UK business environment

by Sara Bean • AI, News, Technology, Workplace

Two new reports published this week, show a lack of confidence amongst employers and employees within the UK business environment. The latest data in Gartner’s Global Talent Monitor report shows employee confidence in near-term business conditions and long-term economic prospects reaching an index score of 55.6 for the last quarter of 2018, a decline of 7.5 percent from an index score of 60.09 in 3Q18. These results follow a worldwide trend that has seen global business confidence sink to its lowest point since the fourth quarter of 2017. Meanwhile a survey of business leaders in the UK by management consultancy Lane4 found that bosses do not feel prepared to lead through future challenges like artificial intelligence and political volatility. More →

March 11, 2019

Many leaders lack the skills needed to manage in the digital age

by Neil Franklin • News, Technology

A study conducted by The Oxford Group (registration) claims that companies are struggling to adapt to a digital workplace as leaders lack the critical digital skills they need to transform the organisation. Whilst 96 percent of respondents said the onus is on leaders to drive the adoption of new technologies and 94 percent believe it’s important for leaders to challenge traditional ways of thinking, only a third (33 percent) of leaders feel well prepared to lead their business. Gaps in leaders’ digital skill-sets are having a major impact on their ability to transform; 41 percent say that a lack of digital expertise makes decision-making more difficult, and 30 percent say it has prevented their team from innovating.

March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. More →

March 6, 2019

It’s not a skills gap, it’s a diversity gap

by Agata Nowakowska • Comment, Workplace

As digital transformation impacts organisations in every industry, the workplace as we know it is evolving fast. For IT leaders, the accelerated rate of technological change means the pressure is on to deliver, manage and secure new platforms. But the wider ramifications of digitalisation projects are proving profound, leaving business executives facing a dilemma. More →

February 27, 2019

Digitisation and culture of uncertainty lead employees to seek stability

by Sara Bean • AI, Technology, Workplace

Job security is the top reason employees in the UK joined their company, and also the main reason they stay, according to Mercer’s 2019 Global Talent Trends study. With close to one in three employees being concerned that AI and automation will replace their job, senior managers are also worried about the effects of digitisation, with nearly three-quarters (71 percent) of executives in the UK predicting t significant disruption in the next three years, compared to 23 percent in 2018. Mercer’s global findings reveal a similar story finding that as executives focus on making their organisations “future-fit”, significant human capital risks – including the ability to close the skills gap and overcome employee change fatigue – can impede transformation progress. Addressing these concerns is paramount, given that less than one in three executives rate their company’s ability to mitigate the effect on employees as very effective.

February 25, 2019

A four day week, people-watching at work, the art of AI and some other stuff

by Mark Eltringham • AI, Facilities management, Features, Technology, Wellbeing, Workplace design

While the recent Finnish pilot of universal basic income had mixed results, a trial of the other most talked about solution to our problem with work – the four day week – has been reported as far more promising. A New Zealand financial services firm called Perpetual Guardian switched its 240 staff from a five-day to a four-day week last November and maintained their pay. The results (registration) included a 20 percent rise in productivity and improved staff wellbeing and engagement.

February 19, 2019

Productivity only a priority for a third of employers as skills shortages persist

by Sara Bean • News, Public Sector, Workplace

Despite its importance to the economy, productivity is only a priority for 36 percent of employers and only half (50 percent) use the term when discussing organisational performance according to the latest Labour Market Outlook from the CIPD and the Adecco Group. And LMO data suggests that employers are overconfident when it comes to assessing their own productivity, with just 7 percent believing their organisation’s productivity is below average. More →

February 14, 2019

Digital transformation requires more than just new technology

by Arnab Banerjee • Comment, Technology

Digital transformation has been a priority for businesses for many years, primarily to benefit from the opportunities presented by a mix of digital technologies and their impact across all aspects of society. Customer-facing functions such as sales, marketing and procurement, in their quest for new revenue sources and information-powered ecosystems of value, have led the way on digital transformation, while HR has historically taken a back seat. But in order for the entire organisation undergoing transformation to work together holistically, HR needs to take the lead and embed a digital DNA within the organisation.

February 7, 2019

Employees think Internet of Things will be most important workplace technology trend

by Mark Eltringham • Flexible working, News, Technology

A team from Savills’ flexible office platform Workthere has predicted the top five tech trends we’re likely to see arriving into offices across the UK in 2019. Supporting the research, Workthere also completed a survey of 2,000 office workers to find out their views on the future of workplace technology as defined by the original study. The poll suggests that employees think that the Internet of Things will have the biggest impact on their day to day working lives followed by voice activated technologies and wireless charging.

February 4, 2019

Businesses need to build far more employee trust in their use of workforce data

by Mark Eltringham • News, Technology, Workplace

Business leaders need to improve the way they implement and communicate responsible workforce data strategies if they are to build the employee trust that will help generate sustained revenue growth, according to a new report from Accenture. The report, Decoding Organizational DNA, is based on qualitative and quantitative research, including global surveys of 1,400 C-level executives and 10,000 workers across 13 industries.

January 21, 2019

Major new research projects will explore impact of management on productivity

by Neil Franklin • News, Wellbeing

A major new project led by the University of East Anglia (UEA) will examine how health and wellbeing practices can improve employee productivity. Working with research institute RAND Europe, based in Cambridge, it will look to identify which combinations of workplace health and wellbeing practices reliably improve worker health, wellbeing, engagement and performance – and deliver the best return on investment. More →