Search Results for: big data

June 3, 2016

UK’s productivity crisis is not helped by lack of work-based training ⁰

by Sara Bean • Comment, News, Technology, Workplace

Despite the well-publicised productivity crisis in the UK, over a million of the country’s employees are spending more time on tea breaks than on any form of work-based training. Research from the Association of Accounting Technicians (AAT) has found almost a third (30 percent) of staff have never had any form of work-related finance training. Given this situation, nearly four in ten (38 percent) employees admit they search online to find out how to do their jobs better, in their own time. The survey of 2,000 workers, half who are employees and half of whom are managers working in finance/accountancy-related roles, also found discrepancies between attitudes towards training at work. A fifth of managers admit they think training their staff will only help them develop their own careers, not benefit their current role and a quarter (27 percent) believe training is good in principle, but disruptive in practice.

April 29, 2016

Start-ups help drive the rise in uptake of serviced offices in Australia ⁰

by Sara Bean • Facilities management, Flexible working, News, Workplace design

The number of flexible workspaces is growing in Australia, which has seen a 15 percent increase in new serviced offices and co-working spaces opening in the last year, according to data from Instant Offices. But the country still has some way to go when compared to other major international destinations for business, with only 300 such offices in total compared to more than 3,000 in the US alone. During the relative economic uncertainty of the past year – with growth limited to 2.5 percent however, Australia is now witnessing the growth of a “contingent” workforce. Small businesses of four employees or less make up more than three quarters of the total market, and considering that in two of the country’s commercial markets, Sydney and Melbourne, the typical entrance to the market has been via fixed lease of seven to 10 years in length; the agility offered by flexible workspaces is gaining in appeal.

April 27, 2016

Lack of pay and support prevents ill or injured UK workers taking time off ⁰

by Sara Bean • Legal news, News, Wellbeing, Workplace

More than half of ill or injured property and construction workers still go into work because they can’t afford to take time off, a new survey on 2000 employees within the UK has revealed. The data gathered by First4lawyers on the run up to Brexit on EU employment law and sick pay has revealed how European countries treat their sick or injured workers. The results show that while a UK worker off work for a month would only receive 15 percent of their monthly wage – those in Germany receive 100 percent. This lack of pay forces many UK workers back into the workplace, but nearly three quarters (71 percent) also say they are scared to have time off work because they fear their employers opinion of them; 30 percent say their boss acts different toward them after asking for time off sick, and more than 1 in 3 say their employer does not support them during this time.

April 22, 2016

LEED certified green buildings in Canada reach a significant milestone ⁰

by Sara Bean • Environment, Facilities management, News, Property, Workplace design

LEED certified buildings in Canada have led to a cumulative reduction of over one million tonnes of CO2e in greenhouse gas emissions – the equivalent of taking 238,377 cars off the road for a year. Along with this milestone the Canada Green Building Council (CaGBC) announced that in the first quarter of 2016 it certified the 1000th LEED Gold project in Canada. LEED Gold, the second most rigorous level of certification, now makes up 38 per cent of all LEED certified projects in Canada – the highest percentage of all levels. This is evidence of the industry’s enhanced capability to achieve higher levels of building performance. Among the most notable projects that earned LEED certification in the first quarter of this year was the certified LEED Platinum TELUS Garden Office Tower in Vancouver, BC, a one million square foot development in the heart of downtown Vancouver that features one of Vancouver’s largest solar panel collections on the office’s rooftop.

April 18, 2016

Great strides made towards fourth industrial revolution, but more to come ⁰

by Mark Eltringham • News, Technology

Many countries and organisations are making significant strides in the development of the fourth industrial revolution, but there is much work still to do. Those are the conclusion of two new studies into the preparedness of firms and national economies with regards to the emerging digital economy. The Cisco Digital Readiness report surveyed technology decision makers in eight countries and eight industries, categorising them as either ‘forwards’ and ‘laggers’. According to the report, globally, the ‘forwards’ have an average score of 77. The UK’s score is 75 placing it largely at the forefront of developments. According to a second report from PwC, Industry 4.0: Building the Digital Enterprise, the digitisation of businesses is progressing well, but with a lot of scope for development. The survey of more than 2,000 global companies found that 33 per cent of firms rate their digitisation levels as high, but the value will hit 72 percent over the next five years.

April 5, 2016

HR Best Practices linked to improvements in business performance ⁰

by Sara Bean • News, Wellbeing, Workplace

As we outlined last week, when the positive role played by Human Resources is applied throughout an organisation – levels of motivation, retention and engagement do indeed rise. Now a new report from Top Employers Institute and HR Certification Institute® (HRCI®) reveals that better business performance – measured by higher stock prices, faster revenue growth and more favourable perception of an employer brand – is the direct result of best practice performance by HR professionals. The paper also shows that this effect has the biggest impact on business performance when it is embraced company-wide, starting at the top, and adapted smartly and sensitively by expert professionals. The paper, “Emerging Evidence: Business Performance and the Validation of HR Best Practices”, shows recent research that suggests there is evidence for HR practices driving financial results, including increased revenue growth and a rise in the value of stock prices.

March 31, 2016

Treating workers like people really does improve engagement levels ⁰

by Sara Bean • News, Wellbeing, Workplace

Ever since the role of personnel management evolved to human resources, employers have struggled to ensure that the people they employ are treated as humans and not resources. Although it may be logical to assume that staff don’t like to be treated as numbers on a data sheet, it’s good to know that there’s evidence that companies that focus on creating a human-focused workplace do reap significant rewards in terms of wellbeing, engagement, and retention. This is according to a report released by Globoforce that found that when employers create a culture of employee recognition at work; levels of happiness and trust dramatically improve. According to the research receiving recognition at work makes people feel more appreciated (92 percent); prouder of their work (86 percent); more satisfied with their job (85 percent); happier (86 percent); more engaged (83 percent); and more committed to the company (81 percent).

March 25, 2016

Career development most important driver for employee engagement ⁰

by Sara Bean • News, Workplace

With a lack of career development opportunities being the number one reason why employees leave organizations; employers are increasingly recognizing alternative rewards as an essential component of a competitive total employee rewards strategy. In fact, companies prioritise career development more than other alternative rewards, benefits and bonuses, according to new research by the Hay Group division of Korn Ferry (KFY). Nine in ten organizations (90 percent) surveyed employ four or more alternative methods of rewarding employees (including career development programmes, health and welfare benefits, additional paid time off and other benefits) as part of their HR strategy. More than 8 out of ten organizations surveyed said that alternative rewards are key to being an employer of choice (89 percent), remaining competitive (87 percent) and engaging employees (81 percent). Eighty-seven percent of respondents also agreed that alternative rewards are an important tool in retaining the organization’s existing talent.

March 22, 2016

While politicians squabble, here’s what the Budget meant for the workplace ⁰

by Mark Eltringham • Comment, Facilities management, Legal news, Workplace, Workplace design

Strange as it may seem now, there was a Budget last week. We’d planned to produce a report on it once the dust had settled but given that whatever dust had originally been kicked up has now been swept away by a political storm, it’s only now we feel able to offer some perspective a few days out. As ever these days, the budget touched on a number of aspects of the workplace, sometimes hitting the mark and sometimes suggesting politicians don’t yet understand how people work. There was the usual stuff about rates and commercial property but also plenty to digest about the freelance economy, productivity, new technology, flexible working legislation and the current, often faltering attempts to develop wealth and infrastructure as well as the 21st Century creative and digital economy in places other than London. There’s plenty to digest here and plenty of people have already had their say, so a chance to grab a coffee and take all or some of it in.

February 29, 2016

Report sets out challenges for rapidly changing Australian workplace ⁰

by Mark Eltringham • Flexible working, News, Technology, Workplace design

When it comes to innovation in workplace design and management, there are few countries in the world quite so forward thinking as Australia right now. Even so, Australia’s workers, firms and legislators remain under-prepared for the rapidly changing world of work, according to a new report from the Commonwealth Scientific and Industrial Research Organisation (CSIRO), a Government funded research agency. Many of the trends outlined in the report will be familiar to readers of Insight. Over the next twenty years, it claims that around half (44 percent) of all jobs will be subject to computerisation and automation. Over the same period, it suggests that the majority of people will become active in the gig economy, many of them based in shared coworking spaces. The report also suggests that while Generation Z will be faced with the highest degree of change, an ageing population presents its own challenges.

February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 18, 2016

What would happen if you didn’t turn up for work tomorrow? ⁰

by Mark Eltringham • Flexible working, News, Wellbeing, Workplace

You might assume that most people would like to think of themselves as more or less indispensable at work. And if they’re not already, would like to make themselves indispensable at some point. But what exactly would happen if you simply didn’t turn up for work tomorrow? It might be nothing, as the recent case of Joaquin Garcia proved. The Spanish civil servant hadn’t turned up to work for at least six years, according to reports from last year. His absence only came to light when his employer decided he was eligible for a long term service award. His case became something of a sensation in Spain, where he earned the moniker el funcionario fantasma – the phantom official. But his story isn’t a one off. In a grim news item from 2004, a Finnish tax inspector died at his desk and the fact went unnoticed for two days.