Search Results for: employee experience

March 13, 2019

We need to change the terms of the open plan office debate

by Mark Eltringham • Architecture, News, Workplace design

New workplace data from the Gensler Research Institute claims to challenge the current narrative surrounding the open plan office ‘debate’ and uncovers the right way to invest in work-focused amenities, including coworking, that result in higher employee engagement, business performance and profit. The 2019 Gensler US Workplace Survey includes the input from more than 6,000 US office workers across a variety of industries and demographics to provide new insight into not only what makes an effective workplace, but the investments companies can make to improve employees’ workplace experience and performance. Reports for the UK, Germany, Latin America and Asia are also available here.

March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. More →

February 22, 2019

When assessing workplace strategy: we should always test rather than guess

by Franklin Becker • Facilities management, Features, Workplace design

Would an investor plow millions of dollars into a stock and never bother to track how the investment does? Of course not. Nor would they confuse the expected return on investment (ROI) with the actual results. We don’t guess about financial investments. We don’t base investment decisions on what some stranger does or how they say they’ve done. So why then, do many of the largest companies in the world invest millions of dollars in buildings or renovating their workplaces and never even bother to measure results. Why are they so willing to copy the unproven workplace strategy of others? Why are they satisfied with projected results, rather than measuring how their investments actually perform? More →

February 21, 2019

Why the gender pay gap is an enduring challenge for many organisations

by Heejung Chung • Comment, Workplace

In April of 2018, large companies with over 250 employees were obliged to report their gender pay gap for the first time. Headlines that week were dominated by some of the surprise and shock of the extent to which women were paid less in majority of the companies reported, while for many women it just confirmed our hidden beliefs. There was a slight optimism, however, that there can only be progress. However, many companies who are reporting their new pay gap for this year show that rather than progress, many have increased their gaps. Why is this the case?

February 21, 2019

Vast majority of organisations still struggle with videoconferencing

by Mark Eltringham • Flexible working, News, Technology

The overwhelming majority of enterprises (90 per cent) report that they experience challenges when connecting to video conference calls. This is according to a new survey from StarLeaf, conducted by Vanson Bourne, which includes responses from 500 IT decision-makers and Line-of-Business leaders in the UK, France, Germany, and the US and from a broad spectrum of private sector enterprises (with over 1,000 employees) with the aim to understand attitudes towards the general use of video conferencing systems.

February 20, 2019

It is time for organisations to embrace the digital workplace

by Christian Brøndum • AI, Comment, Facilities management, Flexible working, Technology, Workplace

With the rise of both cloud-based technology and the worldwide gig economy, the last ten years of the 21^st century have seen some near-revolutionary changes in workplace practice. Entrepreneurs everywhere have been more than happy to make use of these developments, taking advantage of the new business models these changes have brought. For example, IDG found that 73 percent of the organizations that they surveyed have at least one application already in the cloud, and according to ONS, since 2010 there has been a 25 percent increase in the number of non-employer businesses in the private sector, a change attributed to the growing popularity of the gig economy. However, despite all the advances in workplace culture, thousands of workers in the UK are being left behind in outdated modes of work.

February 18, 2019

Employers need to become active listeners to improve mental health at work

by Brendan Street • Comment, Wellbeing

Time to Talk Day takes place every February and encourages people to open-up about their emotional wellbeing, but in a workplace setting this can be challenging. Despite 80 percent of employers believing employees would feel comfortable talking about their mental health, only 5 percent of employees would do so. Clearly there’s a disconnect between talkers and listeners which needs to be addressed if we’re to improve mental health at work. More →

February 18, 2019

Organisations are overwhelmed by innovation, claims report

by Mark Eltringham • News, Technology

Companies are being overwhelmed by innovation projects, fewer than half of which even make it to market. That is according to a new report from Oracle, based on a poll of more than 5,000 decision makers from 24 countries. Despite what the report claims is a clear link between growth and innovation, organisations are being held back by poor processes and a lack of focus. The report suggests that innovation barriers are particularly pronounced amongst big companies, as well as companies experiencing higher growth rates.

February 17, 2019

More than 600 people quit work to look after older and disabled relatives every day

by Neil Franklin • News, Wellbeing, Workplace

New research by Carers UK claims that 2.6 million have quit their job to care for a loved one who is older, disabled or seriously ill, with nearly half a million (468,000) leaving their job in the last two years alone – more than 600 people a day. This is a 12 per cent increase since Carers UK and YouGov polled the public in 2013. The findings also show that more people are caring than previously thought, with almost 5 million workers now juggling their paid job with caring – a dramatic rise compared with Census 2011 figures of 3 million.

February 8, 2019

A worthwhile workplace trends list, permanent beta, nudge nudge, think think and some other stuff

by Mark Eltringham • Features, Flexible working, Wellbeing, Workplace design

If there’s just one thing that makes my heart sink more precipitously than the word ‘trends’, it’s when it’s preceded by the words Top and Ten. So it’s nice to have been surprised by this list of workplace trends that displays the wherewithal and insight to call on those people in the sector who might have something informed and interesting to say about where it all might be headed this year. Don’t be put off by the headline, even if you’re as jaded as I am.

February 7, 2019

Maybe the time has come to shoot the workplace messenger

by Rob Harris • Comment, Flexible working, Wellbeing, Workplace design

I spent some time with Frank Duffy recently, releasing a stream of memories of working with him, first as an employee at DEGW during the 1980s, and then as a client while directing developer Stanhope’s research programme during the 1990s. Along with his long-term business partner, John Worthington, and thinkers including Franklin Becker, Gerald Davis, Michael Joroff and Jack Tanis, to name a few, Frank helped sketch out the grand scheme of what we now call ‘workplace’. Much of the work of their successors has involved filling in the matrix of detail within the grand scheme. But further reflection has caused me to ask whether, in filling in the finer details, we have recently somehow lost our way. Are we, the ‘workplace profession’, instead of standing on giants’ shoulders, now just pandering to fads and fancies? Or, even more radical, might it be that ‘workplace’ is now done, and that we’ve run out of meaningful things to say? More →

February 5, 2019

Over three quarters of UK workers reluctant to ask for time off for a health-related issue

by Sara Bean • News, Wellbeing, Workplace

More than three quarters (79 percent) of UK workers admit to forcing themselves to go in to work despite feeling ill, two thirds (66 percent) still go to work when suffering from a cold or flu and over a fifth (22 percent) when suffering from stress, or an emotional crisis. Perhaps this is due to two fifths (40 percent) feeling their boss did not believe they were genuinely ill when they have previously taken a sick day. For those who are brave enough to bite the bullet and call in unwell, more than two thirds (67 percent) said they feel guilty for taking time off work due to illness, or health related issues. This could explain why so many are reluctant to speak to their employer about their health and wellbeing. Nearly a third (30 percent) admitted they are too scared to talk to their boss about needing time off for a health-related issue, whilst almost three quarters (72 percent) say there are times their current employer does not do enough to look after their physical and mental wellbeing. More →