Search Results for: employee engagement

July 17, 2018

Businesses told to consider the interests of workers and other stakeholders in new code

The Financial Reporting Council (FRC) has published its new Corporate Governance Code in a bid to improve trust in UK business. The new Code will remain on the “comply or explain” basis mandatory for which it has been criticised in the past, but has been broadly welcomed by industry bodies. The code sets out a number of recommendations aimed at improving culture and trust in business, of which it suggests at least one be applied. They include having a director appointed from the workforce, a formal workforce advisory panel and a designated non-executive director. The Code will apply to accounting periods from January 2019 and is applicable to all companies with a premium listing.

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July 5, 2018

Why a Google office simply does not work for everybody ⁰

by Dr Caroline M. Burns • Comment, Facilities management, Technology, Workplace design

The open plan office versus closed debate rages on, and rather than running out of steam in the face of all of the evidence and reasoned argument put forward one one side or the other by many industry thought-leaders, it seems to have nine lives. Those grand and ground-breaking new offices occupied by the world’s tech giants seem to be particularly popular examples of why highly open and transparent workplaces do, or don’t work, especially those headline-grabbing offices created around the world by Google. This public debate has led to some very interesting and insightful discussions in various forums (to which I have contributed), inspiring me to synthesise the key themes into four reasons why a Google office is not necessarily the right type of office for your organisation. Many thanks in particular are due to David Rostie and Kay Sargent for their valuable online contributions to the debates which inspired this article.

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July 4, 2018

Why you should definitely stand in meetings (and not care what others think about it)

by Benjamin Gardner Lee Smith and Louise Mansfield • Features, Wellbeing

People who stand in meetings may enjoy a number of health benefits, but it can also make them feel self-conscious, anxious about how others perceive them, and disengaged from the meeting. These findings, taken from our recent study, suggest that efforts to encourage office workers to sit less and move more must acknowledge the realities of the workplace that conspire to keep people chained to their seats. Sitting has been linked to adverse health outcomes, including increased risk of obesity, heart disease, some cancers, and poorer mental health. While some evidence suggests that the harms of sitting can be offset by at least one daily hour of moderate physical activity, this seems an unrealistic target. (more…)

June 19, 2018

We should not be quite so quick to demonise the open plan office

by Nigel Oseland • Facilities management, Features, Furniture, Workplace design

There is a witch hunt on in the workplace. “Open plan” has become a dirty word and the national press are leading the mob in vilifying this so-called scourge. The Guardian, The Independent, The Telegraph, The Daily Mail and Business Week have all reported that “we can’t get anything done in an open-plan office” as it affects our concentration, our performance and our health. These news items are all damning, but perhaps not as damming as the Wikipedia entry on open plan which states: “A systematic survey of research upon the effects of open plan offices found frequent negative effects in some traditional workplaces: high levels of noise, stress, conflict, high blood pressure and a high staff turnover… Most people prefer closed offices… there is a dearth of studies confirming positive impacts on productivity from open plan office designs”.

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June 4, 2018

Your happiness at work is not just down to your employer

by Cary Cooper and Ivan Robertson • Comment, Wellbeing, Workplace design

When Google promoted a software engineer named Chade-Meng Tan to the role of “Jolly Good Fellow”, his career – and the entire culture of Silicon Valley – took a sharp turn. Meng, a cheerful employee valued for his motivational qualities, went from developing mobile search tools to spreading happiness across the organisation. Happiness became his job. Google wasn’t the first to hire someone with the sole remit of enforcing employee contentment. In 1999, when Google was still a start-up, French fashion brand Kiabi hired Christine Jutard as its chief happiness officer. She was one of the first to perform the role. But once Google did it, happiness at work became a key metric and other organisations quickly adopted their approach. Three years after Meng’s appointment, fast food giant McDonald’s even promoted Ronald McDonald from brand mascot to CHO.

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May 17, 2018

What exactly is driving the global workplace conversation?

by Andrew Mawson • Comment, Facilities management, Workplace design

There is a growing body of research and understanding on the impact that working environments, workplace habits and culture have on people and broader business performance. The very best workplaces in the world – some of which will be on show at Workplace Week in New York next month – are changing our expectations around the look, function and purpose of office space. These workplaces are designed much like ecosystems – every inch designed with the comfort, wellbeing and productivity of the people who occupy them in mind. The new world of ‘workplace management’ is about designing and delivering multi-faceted, minute-by-minute, multi-sensory experiences that create an emotional response. It is about designing workplace experiences to deliver a specific mission. It encompasses thinking about journeys and destinations, the fusion of space, information, and services – and how these reflect organisational personality, support human effectiveness, and lure in talent. But, as those in the industry will be all too aware, this hasn’t always been the case. So, what’s to thank for this fresh approach to workplace design and management?

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May 15, 2018

Workplace aggression can lead to vicious circle of misconduct

by Neil Franklin • News, Wellbeing, Workplace

New research led by the University of East Anglia (UEA) claims that frequently being the target of workplace aggression not only affects the victim’s health but can also cause them to behave badly towards others. Workplace aggression is a significant issue particularly in the healthcare sector, where nurses can be targeted by both their colleagues and co-workers through bullying, and by patients and their relatives through ‘third-party’ aggression. While workplace aggression has been examined in relation to the health-related consequences for victims, less is known about the possible negative impact it may have on their own behaviour at work. The findings of this study suggest that the experience of anger and fear associated with being the target of aggression at work could lead some nurses to translate the emotions that are triggered into misconduct, possibly disregarding professional and ethical codes. (more…)

May 1, 2018

No surprises in new report on future workplace trends

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing, Workplace design

The latest Global Workplace Trends report from Sodexo focuses on the ‘workplace experience’ and how it affects levels of engagement, wellbeing and corporate performance. It’s an undemanding study that sets out seven trends covering familiar themes in a familiar way, even though the authors claim it offers ‘fresh insights’. As well as the idea of ‘experience’, it touches on ideas about the intersections of digital and physical space and the implications for people and organisations as well as the workplace professions. It uses the standard vocabulary, various buzzwords and the usual presuppositions to look at the impact of Millennials, AI, the sharing economy and so on. The visuals are the usual parade of smiling, diverse – but no unattractive, disabled and old – hipsters sharing screens and being creative in sun-dappled interiors. Sauce it with some virtue signals and it’s job done.

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April 25, 2018

A few demonstrable truths about agile working that aren’t talked about enough

by Sarah Booth • Comment, Workplace design

Some topics generate a level of debate totally out of proportion with the underlying facts. Whether it’s the benefit of sit-stand desks, the influence of colour on productivity or the threat (or potential) of robotics in the office, too often it’s all sizzle and no sausage. Agile working falls into that category. It’s one of those ideas that sounds too good to be true: give people a raft of settings to work in, power them up with a few mobile gadgets and you can magically transform your workspace to ‘Google standards’ and attract all the best talent in town. But what about the reality?

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April 10, 2018

British employers are failing to prepare staff for automation

by Mark Eltringham • AI, News, Technology

UK employees aren’t being equipped with the skills required by an automated workplace, according to a new study from ADP. The findings suggest that despite a third (32 percent) of workers believing their job will be automated within 10 years and one in ten (10 percent) predicting it will happen in two, half of those affected (49 percent) say their employer isn’t preparing to train or reskill them for the new world of work. ADP surveyed 1,300 UK working adults across the country as part of The Workforce View in Europe 2018, which gives a snapshot of employees’ views about their jobs, workplace and career plans. The report claims that thousands of workers are worried about the prospect of mass automation and how this will impact their own career prospects if they aren’t prepared with the right skills.

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March 26, 2018

Flexible working has a range of positive benefits for workers, a new report confirms

by Neil Franklin • Flexible working, News

Flexibility in where, when and how people work, including remote work, leads to an increase in innovation, as well as improvements in communication, creativity, productivity and engagement, according to a new study from the Flex+Strategy Group (FSG). This is among the key findings from a national probability telephone survey of 595 full-time employed US adults conducted for FSG by ORC International. The report claims that sixty percent of people who have flexible working options feel they’re “more productive and engaged.” Only 4 percent said they are less so, with 34 percent feeling their level of productivity and engagement is consistent. The results suggest major corporations including IBM may have gotten it wrong when they cited remote work as a barrier to innovation and collaboration and asked employees to re-locate back to company offices. The research also found a significant lack of training required for successful flexibility.

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March 12, 2018

Organisations need to create a ‘smart everywhere’ environment finds Smart Summit

by Sara Bean • Events, Facilities management, Flexible working, News, Workplace

Work is no longer a place but a set of activities which lead to a set of outcomes that could be delivered anywhere. Or as John Blackwell, Quora Consulting’s Managing Director succinctly described it at the first of the 2018 Quora Smartworking Summit’s held last week, organisations need to create a ‘smart everywhere’ environment. New digital platforms make far it easier for people to work in exactly the way they want. Research by Quora has revealed that there are 5 million people currently working in the UK gig economy or around 15.6 percent of the total workforce. More people are working post retirement age and want to work in a way that they can control, while there are increasing numbers who simply want more autonomy in their lives in the way that self-employment can offer. (more…)