Search Results for: people

June 28, 2023

Works roundtable explores the changing face of wellbeing and how to deliver it

by Mick Jordan • Features, Wellbeing, Workplace design, Works Magazine

The first day of Clerkenwell Design Week also marked the first birthday of Works, and we celebrated with a number of industry friends at the Goswell Road showroom of Andreu World. Before we could enjoy a birthday drink, however, we had to earn it, and did so by hosting a panel discussion on the subject of Designing Wellbeing at Work. Together with our elite panel of industry greats – comprising Alice Aldous – Associate at Squire and Partners, Beatriz Gonzalez – Director at Scott Brownrigg, Chris Crawford – Studio Director and Senior Associate at Gensler and Alejandro Pardo – North Europe Area Manager for our generous hosts, Andreu World – we looked to lift the lid on the strategies used to foster wellbeing, productivity, and employee satisfaction in the workplace. More →

June 27, 2023

Understanding the power of mindset and what it can do for you

by Lisa Collinson • Business, Comment, Wellbeing, Workplace

An individual’s mindset influences everything that they do. Built around a set of established values, beliefs, and attitudes, your mindset frames your outlook and guides your behaviour, demarking your perceived limitations. It’s something that influences every area of our lives, from the relationships we form to the way we approach challenges and change. When you’re working with people, implementing policies, and trying to get the best from your available talent, it’s vital that you understand what motivates your team members – and what’s holding them back. Understanding mindset, its power, and how to change it, can be transformative on both an individual and team level. More →

June 27, 2023

Early detection of COVID-19 in the workplace

by Susanne Deissenberger and Alex Sauer • Company news

Most workplaces have returned to full operational capacity following the COVID-19 pandemic, with the majority of restrictions being lifted, much to the delight of staff. Unfortunately, the initial relief of newfound freedom has been short lived, as the relaxation of rules continues to result in surges of COVID-19 cases, forcing some production facilities to close down due to high levels of employee sickness. A Thermo Fisher Scientific manufacturing site in Erlangen, Germany, has managed to avoid this situation, thanks largely to the installation of air sampling equipment that flags any positive cases in its vicinity. This article describes how this early warning system allows individuals to test and self-isolate if necessary, and discusses how this has improved employee peace of mind and ultimately contributed to limiting the spread of the disease within the facility. More →

June 26, 2023

A balanced approach: making hybrid working work, and accepting it isn’t optional

by Mavis Boniface • Comment, Flexible working

Hybrid working is back in the headlines – not that it ever really left. A recent report from the Centre for Cities warns hybrid working will result in an “unintended economic impact” and is calling on national government and the mayor of London to do more to remove barriers to getting people back into the office. It suggests a freeze on commuting costs and calls for better collaboration between the private and public sectors to make working in cities more appealing. More →

June 26, 2023

Managers struggling with workload in new era of work

by Jayne Smith • Flexible working, News, Workplace

More than three-quarters of employees report that it has become more important for them to receive support from their manager, according to Gartner. Simultaneously, managers are also facing increasing expectations and a greater workload from the organisation, including new responsibilities brought on by hybrid working. A December 2022 Gartner survey of more than 6,000 individual contributors and managers claimed that managers are twice as likely to report an increase in responsibilities versus individual contributors, compared to before the pandemic. For example, 35 percent of managers say they have more direct reports and 49 percent report that the complexity of their responsibilities has increased. More →

June 26, 2023

Four in ten workers do not feel secure in their jobs

by Neil Franklin • News, Workplace

Almost four in 10 workers (38 percent) do not feel secure in their jobs, as lay-offs across industries continue to bite, claimsthe ADP Research Institute’s People at Work 2023: A Global Workforce View. Feelings of job insecurity are highest among the young. According to the survey of over 32,000 workers in 17 countries, half (50 percent) of Gen Z (those in the 18–24-year-old age bracket) say they don’t feel secure in their job. This is double the proportion of over 55s who say the same (24 percent). More →

June 23, 2023

Are workplace gyms and other perks out of step with hybrid working?

by Anthony Thompson • Comment, Wellbeing

It should go without saying that looking after employee mental health and wellbeing is important. If employers do not prioritise employee wellbeing, the whole team can feel the impact of this. There is compelling evidence that suggests strong employee wellbeing is a precursor to a more resilient workforce, which enjoys better staff retention, engagement and productivity, as well as reduced absenteeism. More →

June 22, 2023

Businesses need to take real action to create a more sustainable workplace

by Ashley Lawrence • Comment, Environment, Workplace design

For the last decade, if not longer, we’ve heard businesses saying they are focused on reducing their environmental impact. It’s been written in annual reports and immortalised in pledges shared with stakeholders, but the question still remains – what action is actually being taken, including in the creation of a sustainable workplace? More →

June 21, 2023

Embrace the chaos: the office must find a new purpose, conference concludes

by Jo Sutherland • Comment, Flexible working, Property

What is the purpose of the office? That was the central question at this year’s British Council for Offices (BCO) conference which took place in Dublin. A big ask.

Nonetheless, the speakers and delegates that arrived in Dublin were up for the task. In the opening address, BCO senior VP & conference chair Despina Katsikakis promised delegates the conference would explore and untangle the intricate elements of the ecosystem that must seamlessly merge tech-led work, play and… well, survival. The focus of the two-day event (or three for those who like golf) was to devise strategies to design, build and manage vibrant and inspiring workplaces that foster the wellbeing and advancement of the individuals and communities they serve, all while promoting social, economic, and environmental sustainability.

As one would perhaps expect from a BCO conference, several speakers made a case for the office, including Davina Saint, director of the Irish National Assets Management Agency. Nobody relates naturally with screens or virtual protocols, she said, so we need to embrace the idea of social capital: “It makes organisations go around,” she said. “It’s the electricity in the machine. The shift to remote working has dented social capital. There’s less connection and more isolation. Productivity and innovation have also taken a dive.”

“I believe strongly in the office,” said Niall Gaffney, CEO of Ireland’s largest office landlord IPUT, during the developer’s panel. Fellow panellist Kevin Nowlan, senior advisor to Hibernia Real Estate Group, agreed: “Culture and life comes from people being and working together.” The workplace will play a key role in reinventing cities, they chimed in unison. Why? “Because the office is where the magic and inspiration happen,” Saint said. “It’s where the social heart of an organisation can beat.”

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]As the audience were reminded throughout the conference, many people meet their partners at work[/perfectpullquote]

But it goes beyond business. As the audience were reminded throughout the conference, many people meet their partners at work. If marriages are born out of proximity rather than heaven, perhaps that means there will be fewer weddings, fewer children. That musing may well prompt a shrug in response but it’s worth noting there’s already a dwindling workforce. Yes, borders are clamping shut, but it may also be because people aren’t having children as often as they used to. Last year, the Financial Times, citing Office for National Statistics data, revealed that the “natural population of the UK will begin to decline by the middle of the decade, leaving the country dependent on migration to increase the working-age population”. But freedom of movement is not so free anymore. Dublin, we have a problem.

Stupid cupid

While it might not be up to workplace professionals to channel their inner cupids, you can bet your bottom dollar the population crisis will be on future BCO conference agendas. Until then, however, there’s a more relatable challenge in play. The industry needs to focus on the role of the office in a rapidly changing world. Bill Hughes, global head of real assets at Legal & General Investment Management, looked at the old and new definitions of an office. The traditional definition is “a room or set of rooms in which business, professional duties, clerical work are carried out”. Today, it’s where important face-to-face interactions and teamwork happens. It’s where culture is built. “It’s where knowledge transfer and learning through osmosis occurs,” Hughes said. “It’s about energy and having fun.”

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The future of the world of work is an obsession for bosses[/perfectpullquote]

“The future of the world of work is an obsession for my bosses,” the BBC journalist Simon Jack said, during the ‘business of politics’ discussion. “Because it “affects the lives and livelihoods of our audience.” And that’s perhaps why there’s so much focus on the employee experience. Billions have been spent on the customer experience. Many of the speakers stressed that it’s time we do the same with the employee experience.

In a session on the purpose of place, Andy McBain, head of future of workspace & design at NatWest, shared that the bank’s workplace strategy focuses on experience, events and an element of experimentation. But experience can’t be a fluffy add-on, he suggested. It must be measured and tracked if it’s to evolve and deliver ultimate impact. To that end, McBain’s team uses Audiem, an advanced employee feedback analytics tool, that allows heads of real estate not only to get the flagship quantitative scores that they need to track and manage performance but also dive deep into the qualitative data, helping them understand the drivers behind satisfaction at a granular level. “It’s allowing us to develop specific approaches we know directly addresses employee concerns because we can see what they’ve said about it and how it’s affecting them,” said McBain.

Vernon Blunt, head of global workplace operations at Ericsson, and Paul Casey, global real estate EMEA director at IBM, agreed that hybrid is here to stay, though the jury’s out when it comes to the effectiveness of mandates. While employee experience remains the focus, cost-cutting is coming to the fore because for the CFO must be kept as happy as the CPO. It’s a cost and experience juggling exercise. There also seems to be less focus on how to get people back to the office, but more energy going into how to self-organise around the busy days.

These occupiers want and demand more flexibility and shorter leases. Rob Harris of Ramidus Consulting urged that contract and service level agreements need to change to become more flexible, especially for SMEs who he called the “growth engine of the economy”. There’s also a recognition that there might be too much space. Avison Young’s Nick Axford highlighted that one third of office space could be re-used for community initiatives, but the infrastructure isn’t yet there to make this happen. Also calling for a systemic transition was Indy Johar, co-founder of Architecture 00. “Forget about building new workplaces, we need to build a new UK,” he said.

The conference delved into workplace design, management and communication principles that foster culture, health and wellness, and collaboration. During various sessions, speakers and attendees examined the strategies employed by occupiers in their quest to navigate the challenges of the present and forge a path towards a better future. We have a long way to go on that front, but the will is there.

June 21, 2023

Flexible office space provider LABS on why the physical office space is still strategically key

by Matthew Watts • Company news, Promotion

A recent survey conducted among LABS members shows that the physical office space still has a valuable place in the mindset of how they want to work. More than seven in ten of those questioned said the office is a strategic device for their businesses, and more than 74 percent of members questioned use the office for two days or more per week.

However, working culture is still developing rapidly following the pandemic and its government-mandated full time working-from-home set up, with employers and employees carefully navigating a path that tees up with company expectations as well as staff’s desire to work remotely for part of the week, which in some cases allows them to better deal with issues such as child or elder care or just attain a better work/life balance. Companies are clearly grappling with the complexities of managing diverse teams with varying needs and preferences. The seniority of employees and their distinct working styles play a crucial role in determining the feasibility and desirability of remote work.

While the Office for National Statistics reveals that 40 percent of civil servants in the UK are still working from home there is a definite flip side in the private sector. In the spring of this year, Bloomberg reported that, following a large-scale layoff programme in the tech sector, Meta CEO Mark Zuckerberg has asked its staff to “find more opportunities to work with your colleagues in person.” This is the latest in a long line of high-profile firms to reverse their work-from-home policies including Starbucks and Walt Disney Co. Other firms in the pro-return to the office camp include Goldman Sachs, Morgan Stanley, Apple, and Peloton with the CEO of JP Morgan stating that he doesn’t believe working from home works for managers or younger members of staff. Bloomberg itself has set a minimum presence in the office of three days per week.

Amazon too has a thrice weekly attendance policy which kicked in last month in light of CEO Andy Jassy saying on the firm’s blog that “There is something about being face-to-face with somebody, looking them in the eye and seeing they’re fully immersed in whatever you’re discussing that bonds people together.” General Motors’ management shares Amazon’s three days per week requirement which came into force at the beginning of 2023, which some staff took as a U-turn in company policy from encouraging colleagues to ‘Work Appropriately’.

Making the office the destination of choice

As well as incentives such as free food and drinks, access to facilities including gyms and opportunities to come together at work socials, the chairman of PwC believes that AI has its part to play in luring people from their home offices. The Times recently reported that Kevin Ellis thinks that as people feel pressure from the capabilities of the likes of Chat GPT, they are more likely to want to be in the office near colleagues they can collaborate and learn from.

In a company-wide presentation, the professional services giant explained to staff how AI has the potential to fast-track trainees by a couple of years but with that accelerated knowledge base comes a responsibility to be able to coach and manage others that traditionally would have taken place over a longer period. Ellis said at the time that “people are going to want to learn from others face-to-face and the best way a human can differentiate themselves from a robot is in person.”

It’s fair to say then that the mood may well be shifting from the ‘work from anywhere’ easy come easy go attitudes of 2021 and last year. As companies continue to navigate the choppy waters of political unease in Ukraine, the continuing impact of Brexit and the worldwide inflation rates not to mention the global cost of living crisis so they are increasingly calling for near full-time attendance, symbolising a return to pre-pandemic norms, to stay competitive.

Being present in the office has many well-documented advantages such as fostering creativity, encouraging and engendering a sense of culture. And there are positive signs among LABS members too, with over three quarters of them enjoying working from the office most of the time with over half citing colleague relationships as the most important aspect of an office, up by 4 percent year on year.

Given the aforementioned global political uncertainty and economic strife, flexibility and choice for occupiers as well as employees are key components of our current work culture. In this way, workplace strategies can easily shift to address sudden changes. Which is where LABS’ turnkey solutions, available in various shapes and sizes, come in with flexible tenancy arrangements and inspiring amenities. In this way LABS can help optimise a workplace model that works for everyone.

June 19, 2023

Instilling company culture across geographic divides

by Sara Whitman and Isabel Conrad • Comment, Workplace

Company culture is one of the most fundamentally important facets of the modern workplace. In the last year, it has been identified as an important factor for 46 percent of job seekers, while 88 percent found it at least relatively important, and 15 percent of job seekers have declined a job because of the company’s culture. Due to the wide breadth of employees in large global companies, everything from time zones and language barriers to country culture and local business norms can create sticking points. For professionals at corporate headquarters responsible. More →

June 19, 2023

Throwing open the window to a new world of work

by Mark Eltringham • Comment, Flexible working, Technology

While at work in a Viennese Obstetric Clinic in the mid 1840s, a Hungarian physician named Ignaz Semmelweis noticed that mothers were far less likely to succumb to a potentially fatal infection called puerperal fever when the medical staff treating them washed their hands. When he started collecting data to confirm his insight, he found that hand washing reduced mortality rates from around 10 percent to as little as 1 percent. Although, his findings predated the germ theory of disease, which left him without an explanation, in 1847 he published a book in which he proposed that the link was so evident that in future staff should always wash their hands in chlorinated lime before treating patients, to protect them from infection.