April 2, 2019

A quarter of a century ago, the newborn Internet set office design on a different path

by Colin Watson • Comment, Furniture, Workplace design

Because we are now so immersed in technology, we can sometimes forget just how young the Internet is. It was only in 1995 that the final barriers to its full commercial development were removed. In 1994, the number of people using it worldwide was estimated at around 20 million, there were under 15,000 company websites and the UK had one ‘cybercafe’. Even so, there was something in the air. A sense that everything was about to change – and change spectacularly.

April 1, 2019

Against metrics: how measuring performance by numbers backfires

by Jerry Z Muller • Features, Workplace

More and more companies, government agencies, educational institutions and philanthropic organisations are today in the grip of a new phenomenon. I’ve termed it ‘metric fixation’. The key components of metric fixation are the belief that it is possible – and desirable – to replace professional judgment (acquired through personal experience and talent) with numerical indicators of comparative performance based upon standardised data (metrics); and that the best way to motivate people within these organisations is by attaching rewards and penalties to their measured performance. More →

March 29, 2019

Co-design is an old idea, but it belongs to the 21st Century like never before

by Jonathan Hindle • Comment, Workplace design

As with so many apparently new ideas that resonate in a contemporary context, co-design has a long history. Originally referred to as cooperative or participatory design, it was first applied in Scandinavia in the 1960s and 70s, especially as a way of engaging stakeholders in the public sector in the design and development of IT projects, healthcare and workplaces. Arguably, our modern understanding of the idea was first set out by C.K. Prahalad and Venkatram Ramaswamy in a 2000 Harvard Business Review article called Co-opting Customer Competence and a subsequent book by the authors on the subject. They argue that there is a growing trend for firms to actively seek the insight and competence of customers to offer them better solutions, tailored to their own needs. More →

March 29, 2019

Smartphone addiction is driven by need to connect, but means we make bad choices

by Mark Eltringham • News, Technology, Wellbeing

Two new studies published in the Journal Frontiers in Psychology explore our complex relationships with smartphones. The first study from Canadian researchers, concludes that our addiction to smartphones is a real phenomenon but one that is rooted in a primal desire to connect with other people, suggesting that smartphone addiction is best described as hyper-social, rather than anti-social. However, the second study led by academics in Brazil claims that a pronounced preoccupation with smartphones can lead to poorer decision making.

March 29, 2019

Need for employee resilience heightened in a time of constant change

by George Eltringham • News, Workplace

Challenges facing UK businesses in the next five years have heightened the need for employee resilience, according to new research from recruitment specialist Robert Half UK. As businesses adapt to an ongoing period of change, more than nine in 10 (94 percent) CFOs think developing resilience amongst their employees will be important over the next two to five years, with 43 percent citing this as very important. This is critical to almost all (97 percent) CFOs from London-based businesses – the UK’s financial hub. More →

March 28, 2019

The rise of the digital workplace is transforming the physical office

by Giles Fuchs • Comment, Coworking, Workplace design

A recent survey by Gartner predicts that one in five workers will have an AI bot as their co-worker by 2022. It’s almost impossible to talk about the future of the workplace without mention of AI or robotics, and is therefore hardly surprising that there is a feeling of apprehension amongst workers. PwC’s 21st global CEO Survey in 2018 revealed that between 23 percent and 51 percent of respondents were “extremely concerned” about the speed of technological change, and indicated “anxiety about the impending promise and perils of AI.”

March 27, 2019

The pursuit of happiness, lumpy tech, space science and some other stuff

by Mark Eltringham • Features, Technology, Wellbeing, Workplace design

Underlying most of the stuff you read about the workplace is the quest for happiness. Indeed happiness has become something of a preoccupation for those pondering the issue at the apex of social and economic thinking, as epitomised by Gallup with its latest World Happiness report. As always, the Gallup report stumbles over definitions of happiness, often using the word interchangeably with wellbeing and stuffs it with other ideas without explaining how or even whether they contribute to happiness.

March 26, 2019

Automation could replace 1.5 million UK jobs, according to Government study

by Neil Franklin • AI, News, Technology

Around 1.5 million jobs in England are at high risk of some of their duties and tasks being automated in the future, Office for National Statistics (ONS) analysis shows. The ONS has analysed the jobs of 20 million people in England in 2017, and has found that 7.4 percent are at high risk of automation. Women, young people, and those who work part-time are most likely to work in roles that are at high risk of automation. More →

March 26, 2019

Four day working week would still allow people to complete their work

by George Eltringham • Flexible working, News

Ahead of daylight savings this weekend, The Workforce Institute at Kronos Incorporated has released part two of a global survey examining how employees across eight nations view their relationship with work and life, asking the simple question, “What would you do with more time?” These results from The Workforce Institute at Kronos and Future Workplace came from a survey of nearly 3,000 workers across the UK, Australia, Canada, France, Germany, India, Mexico and the US look at the rationale for a four day working week.

March 22, 2019

The future of work will be defined by four models, claims RSA

by Mark Eltringham • News, Technology

The RSA’s Future Work Centre has released research that models four ‘futures of work’ by 2035 – and claims to show how out of touch politicians are with changes in the workplace. The report, published in partnership with Arup, claims to avoid the usual sensationalism around topics such as automation, the Internet of Things, surveillance, gig work and AI to establish what workers can expect in the workplace in the near future. The report applies morphological analysis to generate its four models of work.

March 22, 2019

New centre will assess potential for bias in algorithmic decision-making

by Neil Franklin • News, Technology

The potential for bias in the use of algorithms in crime and justice, financial services, recruitment and local government will be investigated by the UK government’s new Centre for Data Ethics and Innovation (CDEI). The CDEI will explore the potential for bias in existing systems and to support fairer decision-making. This may include increasing opportunities for those in the job market in existing recruitment and financial services systems. It will also explore opportunities to boost innovation in the digital economy. More →

March 21, 2019

Digital workplace pioneered by medium sized businesses, study claims

by Neil Franklin • News, Technology

Medium-sized businesses now account for over 60 percent of US jobs, and are investing fast in technology. However, with digital now a priority for businesses of all sizes, they must ensure they have the necessary skills and security management in place to handle the change, or risk falling behind competitors according to a new report from Aruba. More →