May 23, 2018
New study reveals industries most likely to be subject to digital disruption this year
A new survey of British and American IT decision makers claims to reveal which industries are most and least likely to be subject to digital disruption in 2018. The study, Digital Disruption: Disrupt or Be Disrupted (registration required), also claims to identify the qualities of companies most likely to be disruptors, and concludes that cloud technology is the new key to digital transformation. The report, based on interviews with more than 300 respondents in the United States and the United Kingdom found that 50 percent of IT stakeholders think they are leaders and will disrupt, while 50 percent feel they are behind and will be disrupted by the competition in 2018. By industry, more telcos (65 percent) and technology (65 percent) companies predict they will be disruptors, while 17 percent of IT stakeholders working for government and non-profit organisations worry they will be disrupted.
With companies holding ever greater amounts of data and facing heightened scrutiny through social media, employers need to consider the wider implications of their business decisions. This was the message of the President of the 
Companies will need more, not less people, in the near-term to meet the demand stimulated by automation, claims a new report from ManpowerGroup. The report – Robots Need Not Apply: Human Solutions in the Skills, found that 91 percent of employers in the US will maintain or increase headcount in the next two to three years as industries shift to more advanced, automated processes. The report provides a real-time view of the impact of automation on headcount, the functions most affected and the soft skills that are both of greatest value and hardest to find. Frontline and Customer-Facing functions anticipate the most growth as organisations place higher value on customer service and human interaction. Manufacturing and Production functions are close behind. Back-office functions that are routine or add less value to customer interactions are under greatest threat as organisations implement new technology to drive efficiency. In this Skills Revolution the best blend of high-tech and high-touch will be the combination of human strengths with technical and digital know-how: 61 percent of companies say communication skills, written and verbal, are their most valued soft skill followed by customer service, collaboration and problem-solving.
Organisations are failing to get the basics right when it comes to providing the digital and virtual systems that support employees in their roles, despite an evolving technological landscape and rise in flexible working, a new report has claimed. Data released by Leesman analyses how organisations can better support employees by offering the technology tools and infrastructure that enable people to work in a flexible way. In Deloitte’s 2018 Tech Trends report issued at the beginning of 2018, there was a heightened focus on how disruptive technologies will help businesses achieve larger strategic and operational goals and drive greater value. It predicted that within the next two years, more companies will embrace the emerging ‘no-collar workforce’ trend by redesigning jobs and reimagining how work gets done in a hybrid human-and-machine environment. However, Leesman’s findings show that, as of yet, organisations are failing to get the digital basics right. According to its latest dataset (Q1 2018) 23 percent do not agree that they have the technology tools and infrastructure that enable them to work in different locations across the office or from different locations outside of the office.
May 1, 2018
No surprises in new report on future workplace trends
by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing, Workplace design
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