April 10, 2026

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

by Neil Franklin • AI, News, Wellbeing, Workplace

Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report. The study, based on one of the largest ongoing surveys of employee experience, suggests that organisations are struggling to translate technological change into measurable improvements in performance or working life. Employee engagement fell to 20 percent in 2025, down from a peak of 23 percent in 2022 and its lowest level since 2020. This decline has significant economic implications, with Gallup estimating that low engagement costs the global economy around $10 trillion in lost productivity, equivalent to 9 percent of global GDP. (more…)

March 17, 2025

Furniture industry body unveils its plans for growth and government engagement

by Neil Franklin • Furniture, News

The British Furniture Confederation (BFC), the public affairs umbrella body of furniture and beds, furnishings and flooring sector trade associations, has unveiled its new Plan for Growth. The document supports BFC’s advocacy across four key pillars: skills and education; trade and exports; standards and regulations; and the environment and circular economy. It has been developed over the past few months, evolving from a combination of position papers written by the associations’ executives and a comprehensive survey of their collective members. (more…)

April 30, 2024

US employee engagement plummets to lowest level in over a decade

by Marvin Gort • News, Workplace

American workplaces are facing a crisis of disengagement. A report by Gallup claims that employee engagement in the U.S. has sunk to its lowest point in more than a decade, marking a concerning trend with significant implications for businesses across the country. The study, which began tracking employee sentiment in 2023, identified a growing disconnect between workers and their employers. Employees reported feeling a lack of clarity in their roles, lower overall satisfaction with their organizations, and a weaker connection to their companies’ missions. They were also less likely to feel valued and supported by their colleagues and superiors. (more…)

November 27, 2023

From the archive: The role of workplace design in employee engagement ⁰

by Serena Borghero • Features, Wellbeing, Work&Place, Workplace design

Originally published six years ago, this feature is currently the most read story ever on the website with around 50,000 readers. A global study by my own firm Steelcase has found that one-third of workers across 17 of the world’s most important economies are actually disengaged. The findings make worrying reading for employers around the world, as engagement is so demonstrably linked to business critical outcomes such as employee retention, productivity and even profits. It certainly raises the question of what more can be done, including in terms of workplace design, to boost engagement levels amongst these employees. (more…)

August 11, 2023

Lack of employee engagement continues to dog organisations around the world

by Neil Franklin • Flexible working, News, Wellbeing

A declining share of employees said they were motivated to go above and beyond at work, or were inspired to do their best work, according to the latest employee engagement benchmark data from Qualtrics. The new proprietary data – aggregated from thousands of employee engagement surveys administered in 2022 – shows symptoms of burnout and a significant drop in confidence in leaders from 2020, when the pandemic ‘upended workplaces’ around the world. The report argues that employees are willing to tell their employers that they were struggling, and if something doesn’t change, they may look for a new job. Labour productivity also reflected this drop in motivation, the report claims. (more…)

August 10, 2023

Zoom opens new London ‘Engagement Hub’

by Freddie Steele • Company news, Flexible working, Technology, Workplace design

Zoom has opened a new London ‘Engagement Hub’ which the firm claims will spearhead the shift from traditional office spaces to ‘experiential working hubs’. With the demand for hybrid working and remote capabilities giving rise to unconventional ways of operating, Zoom says it has designed its new office to support the changing nature of the employee experience, marking a new era of modern work. (more…)

June 14, 2022

Employee engagement falls to record low

by Jayne Smith • News, Wellbeing, Workplace

The UK is home to one of the most dissatisfied workforces in Europe following a two percentage-point fall in employee engagement levels over the last year, according to Gallup’s latest State of the Global Workplace Report. Employee engagement among UK workers has declined steadily over the last decade. Just nine per cent of UK workers feel enthused by their work and workplace today – compared to 16 per cent in Germany and 33 per cent in Romania, home to Europe’s most engaged workforce. Across Europe, just 14 per cent of people feel engaged with their work, with rates also dipping below ten per cent in Spain, France and Italy. This compares to average engagement levels of 33 per cent in North America and 27 per cent in South Asia. (more…)

May 11, 2022

The truth about motivation, engagement and the employment of motivated idiots

by Mark Eltringham • Comment, Facilities management, Workplace, Workplace design

The current obsession with engagement and motivation is evident every time you read the business media these days. This is understandable in many ways, not least because it seems true that firms and employees are often working in an atmosphere of mistrust. But one thing that is often noticeable when a profession such as HR gets itself into a debate of this nature is the gap that can exist between practitioners and everybody else offering a view. So while academics can talk about definitions and suppliers seek to apply their solutions to the issue, it is often down to those who work at the sharp end to dish up the truth, however unpalatable or cynical that can seem to be. (more…)

March 10, 2021

Frontline workers overlooked in employee engagement strategies

by Jayne Smith • Business, News, Working culture

New research from Opinion Matters, commissioned by SocialChorus, claims there is a stark disparity between desk-based/wired and frontline workers when it comes to Digital Employee Experience (DEX) with a fifth of HR and Internal Communications (IC) respondents admitting to focusing on employees in the office, and just 12 percent prioritising deskless workers. (more…)

January 28, 2021

Disconnected leadership hinders effective employee engagement

by Jayne Smith • Business, News, Working culture

New research from Opinion Matters, commissioned by SocialChorus, the digital employee experience platform, claims that the digital employee experience (DEX) and employee engagement efforts by businesses across the US, UK and Nordics are hampered by the lack of collaboration between IT, HR and Internal Communications (IC) departments. (more…)

January 15, 2021

Pandemic has improved employee engagement levels say employers

by Jayne Smith • News, Wellbeing

Employee engagement levels may have actually improved during the COVID-19 pandemic, claims a recent survey undertaken by intermediary Howden Employee Benefits & Wellbeing. (more…)

July 24, 2020

Wellbeing directly linked to levels of engagement with art

by Neil Franklin • News, Wellbeing

Direct exposure to art has a significant effect on our wellbeing in ways that researchers cannot fathom completely, a new paper in the journal Emotion suggests. The study, co-authored by Peter Todderdell at the University of Sheffield and Giulia Poerio at the University Essex, explores the effects of engaging with art rather than taking part in artistic endeavours and other activities. (more…)