The great workplace conversation (still) needs to be held with a great deal more humility

The great workplace conversation (still) needs to be held with a great deal more humility

great workplace conversation“Nobody knows anything”. William Goldman’s infamous summing up of the essential unknowability of the movie business also has a less quoted second part. “Not one person in the entire motion picture field knows for a certainty what’s going to work. Every time out it’s a guess and, if you’re lucky, an educated one.” It is a call for humility. That no matter how much we know about what we do and how good we are at it, we can’t always predict its outcomes. And that is clearly the case with the ongoing Great Workplace Conversation. More →

From the archive: How organic design can reflect the way people move around a building

From the archive: How organic design can reflect the way people move around a building

organic designThe story goes that, after Rem Koolhaas had been appointed to design the McCormick Tribune Campus Center at the Illinois Institute of Technology in 2003, the legendary architect noticed how students had created their own pathways between the buildings on the site. The site of the new building included a field on which their footprints had worn down the grass to such an extent that distinct grooves had been carved out that reflected their movements, prompting him to consider the effect of desire lines on organic design.

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Hybrid working? Let’s put on a show

Hybrid working? Let’s put on a show

hybrid working performanceI’m currently rereading Art Kleiner’s masterful book The Age of Heretics which describes the history of ground-breaking thought in management in the 20th Century and the lessons we forget. It remains a relevant book for the new era of ‘hybrid working’ because the book draws a distinction between two fundamental schools of thought in management theory. One of these sees management as a numbers game in which people are inherently problematic and so must be directed what to do based on data and routines of desirable activity and behaviour. And the other sees people as well meaning, capable and adaptable with managers there to facilitate and channel their abilities and help them develop. More →

Is your office worth the journey it takes to get to it?

Is your office worth the journey it takes to get to it?

Bishopsgate officeA couple of years ago, in the wake of a surge in self-care start-ups and viral diet fads, Forbes declared 2019 as the year of the “wellness revolution”. Three years and a global pandemic later, the revolution appears to have swept our offices. Why? Quite simply, we have woken up to the fact that we could be productive remotely, while also realising the risks of not accommodating employee wellbeing in the office. More →

Are we witnessing the demise of the knowledge worker?

Are we witnessing the demise of the knowledge worker?

Death of the knowledge worker?While the debate about working from home versus working in the office continues, should the real conversation focus on the implications for a typical knowledge worker? ‘Knowledge work’ is a term that dates back over sixty years. It’s said to be first coined by Peter Drucker in his 1958 book The Landmarks of Tomorrow. The business guru went on to talk about knowledge workers in a later book, The Effective Executive, in 1966. He defined them as ‘high-level workers who apply theoretical and analytical knowledge acquired through formal training, to develop products and services’. More →

Great Resignation offers firms a chance to create the Great Retention

Great Resignation offers firms a chance to create the Great Retention

Great Resignation and the Great RetentionThe last 18 months have seen unprecedented change. Covid-19 has forced people to re-evaluate every aspect of their lives, including their career. As a result, we’ve seen a surge in workers taking charge of their careers and leaving their jobs as part of the so-called Great Resignation. Recent data from the ONS shows that there were nearly 1.2 million job vacancies in the UK this quarter, with 15 of 18 sectors reporting record numbers. More →

The way we talk about hybrid working can reflect a failure of imagination

The way we talk about hybrid working can reflect a failure of imagination

hybrid working is not the only option we haveThe events of the last 18 months have given us a once in a generation opportunity to reinvent work. Our generation can create a discontinuity between the assumptions of the past and the opportunities of the future. To capitalise on these opportunities though we have to dispense with the assumptions we hold about work and the places where work takes place, including many of the assumptions we hold about hybrid working. We have to re-examine the purpose of the office and what form it might conceivably take in the future before we can decide if it has any place in our plans. More →

‘Great Resignation’ offers a one off opportunity to rethink our relationship with work

‘Great Resignation’ offers a one off opportunity to rethink our relationship with work

great resignationAfter nearly two turbulent years, which for many knowledge workers have been dominated by a ground-hog day like existence, people are looking for change. This is only natural as workers around the world are re-evaluating their priorities, reigniting their passions, or simply looking for something new. This has led to a mini-exodus from businesses, which is now being dubbed the ‘Great Resignation’. More →

So where are we?

So where are we?

That’s right. A New Year and still nobody knows anything. More →

Hybrid working will demand leaders develop new communication skills

Hybrid working will demand leaders develop new communication skills

hybrid workingKeeping on top of communication barriers in the business world can feel like an endless game of Whac-A-Mole, especially now in the new era of hybrid working. The usual culprits are well-known by now: patchy WiFi connections, crashing computer programmes, cloud syncing issues, important emails sneaking into spam folders – the list goes on. All can impede our ability to get the job done. More →

Drawing on internal skills can help firms cope with Great Resignation

Drawing on internal skills can help firms cope with Great Resignation

internal skillsThe UK’s workforce is undergoing rapid transformation as employees’ expectations and motivations radically change. The impact of Brexit, COVID-19 and long periods of furlough have created a tidal wave of resignations across every industry. Workers are re-thinking career paths, work conditions and long-term goals after a turbulent 18 months; with one study finding that 38 percent of people are looking to change roles in the new year.  More →

What the 21st Century office of the future looked like in the 1960s

What the 21st Century office of the future looked like in the 1960s

refraction and the office of the futureWe’re used to hearing people predict what The Office of the Future will look like. It’s been going on for a very long time now and each new generation of commentators on the subject comes up with its own forms of wishful thinking, wild generalisations, distorted conclusions and failures to account for the inherent unknowability of future disruptive technology. The best way of reminding ourselves of these pitfalls is not to look forward, but back. Only then  can we see how an image can be refracted and make allowances. More →