March 17, 2019

Time to unlearn the time management system you learned at school

Picture a workplace where everyone follows rigorous to-do lists. Employees are told what to do, how long to spend on it, and in what order to tackle their projects. Then, picture a workplace where there are no to-do lists, no project deadlines, and no estimations of how long projects will take. Employees tackle work in the order they choose, when they feel like doing it. Which workplace do you think will be more successful?

March 15, 2019

When exactly did busyness become a sign of status?

by Francesca Langton Kendall • Comment, Wellbeing

When exactly did “busyness” become a status? At work, in our personal lives and online, the competition to “live our best lives” and “hustle harder” is being taken to the extreme. Neuroscientists refer to busyness as a state of “cognitive overload.” This state can hinder our productivity, as well as our abilities to think clearly, plan and control our emotions. In the early 1990s, John Maynard Keynes predicted that, by 2028, living conditions would improve so much that the working day would shrink to three or four hours. However, it is now 2019 and we are busier than ever.

March 14, 2019

The negative entropy of workplace design and management

by Mark Eltringham • Comment, Workplace design

Immediately after the Workplace Trends Summit in London last October, Ian Ellison of 3edges and I retired to a side room to record an interview for a podcast over a glass of red wine. The main objective was to try to piece together a coherent summary of what we’d seen that day. Ian assures me the podcast (his are invariably excellent) will appear very soon, but I thought it would be worth exploring a theory I formed and rambled on about in our conversation ahead of the next Summit set to take place next week.

March 14, 2019

Mobile working is a recipe for business success

by Sally Elliott • Comment, Technology, Workplace design

Today, the Fourth Industrial Revolution is changing the face of work as we know it: introducing AI and automation to the workplace and creating a drastic shift in the skills required by organisations today. As automation increasingly frees employees up from the repetitive, process work that can so often dominate their day-to-day, organisations are instead looking to employees to showcase their critical thinking and creativity. Indeed, McKinsey’s Skill Shift confirms that by 2030 the demand for higher cognitive skills, such as creativity, critical thinking and decision making will grow by 14 percent in Europe.

March 8, 2019

On International Woman’s Day – why advancing women is still not a business priority

by Sara Bean • Comment, Legal news, News, Workplace

It has probably not escaped your notice that today is International Woman’s Day, which for Workplace Insight means a plethora of studies on the topic of women/jobs/salaries and ways women might work differently to men. We’ve decided not to waste anyone’s time and ignored most of them (particularly the patronizing ones on how ladies are so intuitive) but managed to find a few kernels of information. First, the good news that women have doubled their share of top jobs at technology companies, pulling in higher salaries than men last year, according to executive search firm Odgers Berndtson. More →

March 7, 2019

A workplace chatbot might soon be one of your new best friends

by John Hildebrands • Comment, Technology

If you’ve ever wished you could delegate certain routine tasks to an assistant, then a chatbot could be just what you need. Staff working for Unilever will soon be able to get HR advice from Una, a new member of staff who will be available worldwide and at any time of day. Una is a chatbot, capable of conversing with employees in 106 countries, using 32 languages, Unilever’s Keith Williams told a conference last year . Unilever employees can contact Una through Skype for Business and complete tasks such as getting information about benefits, claiming for healthcare or selling shares. It saves time poring over FAQs or filling-in forms, and it frees HR staff for more complex queries. More →

March 6, 2019

Beware the great apex fallacy of workplace design ⁰

by Mark Eltringham • Comment, Flexible working, Furniture, Technology, Workplace design

Of all the memes and narratives that corrupt public discourse about workplace design, the most pernicious is the one that suggests there is a linear evolution to some grand end point called the Office of the Future. There is a natural human inclination to buy this sort of idea, fed by an assumption that what we find most interesting, aspirational and hence what we read and talk about forms a goal. Read any style magazine and you’ll see the same process at work in every facet of our lives. This is why so many people are quick to consume and then regurgitate the idea that what we see happening in the world’s great tech palaces and creative offices represents the apogees of design to which the rest of us must one day succumb. More →

March 6, 2019

It’s not a skills gap, it’s a diversity gap

by Agata Nowakowska • Comment, Workplace

As digital transformation impacts organisations in every industry, the workplace as we know it is evolving fast. For IT leaders, the accelerated rate of technological change means the pressure is on to deliver, manage and secure new platforms. But the wider ramifications of digitalisation projects are proving profound, leaving business executives facing a dilemma. More →

March 5, 2019

Designing a better workforce: how workplace design can impact wellbeing

by Mary Lawrence • Comment, Wellbeing, Workplace design

In a recent survey, 95 percent of office workers said their physical work environment is important for their wellbeing and mental health. However, half believe their current working environment does not have a positive effect on their mental health, wellbeing, mood and productivity. The issue of employee wellbeing has risen up business’ agendas in recent years, and, as part of the drive for better mental health support for workers, companies are looking at ways in which the physical workplace can improve the mental health of their employees.

March 4, 2019

Filtering out the noise, the pathology of work, busy doin muffin and some other stuff

by Mark Eltringham • Comment, Features

We might think that an inability to absorb the vast amount of information generated by our fellow humans and their machines is something of a modern phenomenon, but we’ve always known we can have too much of this particular good thing. Distringit librorum multitude, wrote Seneca in the First Century. An abundance of books is a distraction.

March 1, 2019

National Employee Appreciation Day? What a joke!

by Helen Jamieson • Comment, Flexible working, Wellbeing

Today is (apparently) a hot new date for all employers’ calendars as we ‘celebrate’ National Employee Appreciation Day. This US import seems to be finding feet in UK workplaces as employers plan to hand out freebies, gifts and perks to their hard-working staff. We all like to receive a thank-you, and likely won’t turn down free cakes, boxes of chocolates, or an early-finish. However, ‘moments’ like these do nothing to improve employment conditions. They are often nothing more than hollow gestures, designed to show the outside world how great an employer is rather than demonstrate true appreciation.

February 27, 2019

The Hitchhiker’s Guide to the Workplace ⁰

by Mark Eltringham • Comment, Facilities management, Technology, Workplace, Workplace design

We know, and have for a long time, that the workplace is in a state of near constant flux and so we often fall into the trap of assuming that there is some sort of evolution towards an idealised version of it. That is why we see so many people routinely willing to suspend their critical facilities to make extravagant and even absurd predictions about the office of the future or even the death of the office. This is perniciously faulty thinking. However we can frame a number of workplace related ideas in terms of evolutionary theory, so long as we accept one of the central precepts about evolution. Namely that there is no end game, just types progressing and sometimes dying out along the distinct branches of a complex ecosystem. As a nerdy sort of guy of a certain age, I’ve tended to frame my thoughts on all of this with reference to an idea from The Hitchhiker’s Guide to the Galaxy by the great Douglas Adams.