Search Results for: organisations

October 25, 2013

Economic recovery, the changing psychological contract and the future of the office

by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace design

There has always been a link of one sort or another between the labour market and office design. So, as the UK’s unemployment statistics continue to fall, they remain moderately high and there continue to be structural changes in the nature of work, typified by this year’s debate about the growing use of zero hours contracts. You have to wonder what impact structural changes, levels of unemployment and redundancy (around 4 million in the UK since 2008) have had on the way we manage and design our workplaces. There is no doubt that the downturn combined with the structural changes in the way we work have had an effect on demand for commercial property, but what will it all mean in the longer term?

October 22, 2013

What happens in a designer’s mind and Mac can be very different to reality

by Simon Heath • Architecture, Comment, Facilities management, Furniture, Workplace design

Social media is inarguably closing the gap between organisations and consumers of their services. Advances in the way we interrogate the opinions of building users are lifting the veil on some sharp practices in management and the negative impacts of poorly thought out design or badly executed installation of designs into the built environment. The positive impacts of this new, more open world are evident in changing attitudes to mental health and other wellness issues that affect us in the workplace. And it is becoming ever more evident in the response to a clear disconnect between what happens inside the designer or architect’s MacBook and its effect on the physical spaces with, and within which, we interact.

October 17, 2013

Video: reimagining work to help people become happier and more productive

by Mark Eltringham • Comment, Events, Facilities management, Technology

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Most companies are engaged in an attempt to help employees become happier, more productive and – yes –fitter at work. Firms do this because they are nice people or in the commercial interest of the business, or both. The problem is they are not doing it with a fixed set of criteria. Not only do they have to cope with changing commercial and economic conditions and legislation, they have to do it while the very nature of work evolves rapidly and in very different ways for different organisations. This is not so much like somebody moving the goal posts as it is like one of those games on It’s A Knockout where a contestant tries to do something while other people are shaking the platform they are standing on, squirting them with water, running into them, hitting them with things and yanking them back with ropes.

October 14, 2013

More employers than ever introduce some kind of flexible working pattern

by Sara Bean • Flexible working, News, Workplace

Disenchantment with flexible working appears to be ongoing in the tech sector, with a recent report revealing that computing giant HP is following Yahoo’s lead by quietly discouraging staff from working from home. However, more employers than ever are attaching growing importance to making at least some changes to working patterns as a means of managing rising long-term absence levels. In the annual CIPD / Simplyhealth Absence Management, the number of employers introducing small changes, such as later start times, has increased by 20 per cent in the last year alone. Over 70 per cent of organisations report a positive impact on employee motivation and employee engagement, while a further 46 per cent are using flexible working options to support employees with mental health problems. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 9, 2013

Joint survey investigates where energy use is on the FM agenda

by Sara Bean • Environment, Facilities management, News

The British Institute of Facilities Management (BIFM) and the National Energy Foundation (NEF) have announced a joint survey exploring FM professionals’ experiences and expectations of improving the use of energy in the buildings. Both organisations hope the findings, which will be made available in a report in January 2014, will identify new areas of focus and shed light on how FM professionals are tackling the gap between actual and predicted energy performance in the buildings for which they are responsible. According to Lucy Black, Chair of BIFM’s Sustainability Special Interest Group (SIG), the survey should help identify areas where barriers persist, and FM knowledge is strongest or needs further support. More →

October 8, 2013

More than half of twenty-something UK men would like all male offices, claims survey

by Mark Eltringham • Comment, Workplace

At Insight we report surveys from firms on an almost daily basis. We generally do so without too much comment, trusting that readers are smart or jaded enough to apply their own filters based on whichever company is responsible and the number of people surveyed before dusting them all with a liberal pinch of salt and coming to their own conclusions. Even so, here’s one that may need more seasoning than most. According to a new survey from business supplies company Expert Market, slightly more than half of the UK’s male workers under the age of 30 would like to work in an all male environment, mostly based on the idea that this would mean less flirting, fewer arguments and more work.

October 8, 2013

Nearly two thirds of SMEs now trust employees to work flexibly

by Sara Bean • Flexible working, News, Workplace

One of the main arguments against flexible working amongst blue chip organisations – which was well documented following the Yahoo furore earlier this year, is that it is detrimental to fostering a collaborative working culture. Amongst small and medium sized companies, the reasons against are more straightforward, in that it demands a level of trust small business managers can ill afford to bestow unwisely. Now a new survey, carried out among over 200 UK-based SME decision-makers, highlights a growing acceptance of flexible working within these businesses. Well over half (63%) of senior executives say they trust their employees to remain productive when working away from the office, the Citrix-commissioned YouGov survey has shown. More →

October 8, 2013

UK Green Building Council partners with Ecobuild to agree event programme

by Sara Bean • Environment, Events, Facilities management, News

The UK Green Building Council has entered into a new long-term partnership with Ecobuild, the annual event for sustainable design, construction and the built environment. The agreement means the two organisations will work closely on the programme of events for Ecobuild to promote the business case for a greener and more sustainable built environment. UK-GBC Chief Executive Paul King, who already sits on the Ecobuild Advisory Board, said: “This partnership marks the start of a new and exciting chapter in our close relationship with Ecobuild, an event which has firmly placed sustainable construction on the UK and international agenda over the past ten years.” More →

October 7, 2013

Full details of Workplace Week event are announced

by Mark Eltringham • Events, News

PwC More London Offices

More details have been announced about this year’s Workplace Week, which takes place on 5 November at PricewaterhouseCoopers More London building. Our support for the event means that Insight readers are offered discounted tickets. The event is organised by Advanced Workplace Associates in aid of Children in Need. The event includes a chance to visit some of the UK’s most innovative workplaces including RBS, Innocent Drinks and KPMG as well as convention and a series of Fringe events. Speakers include Johnny Dunford, global director of commercial property at RICS; Curtis McLean, founder of Innovation Places; Keith Saxton, director of financial services at IBM Research; Jessica Pryce-Jones, founder of the I-Opener Institute in Oxford; and Mark Sherfield, COO of global accountants BDO.

October 7, 2013

Third of Europe’s large firms have already lost data through BYOD

by Mark Eltringham • Facilities management, Flexible working, News, Technology

Bring Your Own Device remains the Gordian Knot of workplace technology. While firms have tried to label and co-opt the unstoppable propensity of employees to use their own devices for work as a way of cutting the business’s technology costs, they are paying in other ways. As we reported last week many remain unaware of the extent of the practice and of its potential to clash with company policy. Now, the full extent of the inevitable security breach inherent in either sanctioned or unsanctioned use of personal technology is becoming evident. According to a new report from Samsung, around a third of Europe’s largest companies have lost company and confidential data through the practice.

October 3, 2013

Firms increasingly likely to eschew BYOD in favour of CYOD, claims new report

by Mark Eltringham • Technology

Companies have an inconsistent approach to the implementation of Bring Your Own Device (BYOD) policies in the workplace and often misjudge the ways in which people use their own technology for work regardless of official policies, claims a snapshot survey of IT managers at 224 UK businesses commissioned by Azzurri Communications. It found that while a greater number of firms are switching to Choose Your Own Device (CYOD) as an alternative in which the business keeps control of the account and SIM card for equipment, staff continue to use their own devices anyway to a far greater extent than their employers assume.