Search Results for: empathy

When it comes to change management, culture sometimes eats strategy for breakfast

When it comes to change management, culture sometimes eats strategy for breakfast

by • Features, Flexible working, Workplace design

21st Century organisations are under constant pressure to evolve. They are beset by a number of forces that demand they change constantly. These include the need to restructure the organisation, adapt to new technologies, respond to competitors and changes in the economy and legislative environment. Inevitably, this constant need to change affects both people and the built environment in very profound ways. However, according to a study of Culture and Change Management published by the Katzenbach Center, only around half of all transformation initiatives meet their objects over time. Among the biggest obstacles to successful change management cited by the study is change fatigue, which is characterised by a lack of empathy and a widespread failure to engage with the change process.

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Opening the door to a new workplace experience for everybody

Opening the door to a new workplace experience for everybody

by • Facilities management, Features, Workplace design

workplace experienceThere’s no one way to approach diversity and inclusion initiatives. However, we’re very lucky as fellow professionals involved in creating a great workplace experience for everybody to be able to take an active and vital role in improving the setting for these initiatives. If you work at a company that is embracing diversity and inclusion, what I have set out in this commentary is simply a group of thought starters based on previous experience, pain points, and ways you could easily push forward to make spaces that better accommodate all users. At a time when 69 percent of executives rate diversity and inclusion as an important issue, it’s important for we workplace professionals to take the initiative.

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If you are flourishing under a psychopath boss, it may be because you are a psychopath too

If you are flourishing under a psychopath boss, it may be because you are a psychopath too

by • News, Wellbeing

It’s still perfectly possible to flourish under a psychopath boss, provided you are one too, according to new research that found the people best placed to cope with a psychopathic manager are those who are psychopaths too; largely because they are not as upset at the bad treatment.  In the workplace, employees respond differently to abusive management styles, in part due to their varying levels of psychopathy, according to a new study from the University of Notre Dame. Certain types of psychopaths actually benefit and flourish under abusive bosses, according to Are ‘Bad’ Employees Happier Under Bad Bosses? Differing Effects of Abusive Supervision on Low and High Primary Psychopathy Employees. The study is published in the Journal of Business Ethics by Charlice Hurst, assistant professor of management in Notre Dame’s Mendoza College of Business.

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How do you really go about creating a great place to work?

How do you really go about creating a great place to work?

by • Comment, Wellbeing, Workplace design

The topic of workplace wellbeing is becoming increasingly prevalent. And for good reason. In the UK, 45 million working days are lost due to stress, anxiety and depression and the Chartered Institute of Personnel and Development (CIPD) Absence Management survey reveals that over two fifths of organisations have seen an increase in reported mental health problems over the last year. What’s more, a recent government report found that up to 300,000 people leave their jobs each year due to mental health-related issues. Last month, Symposium hosted the “Workplace Wellness & Stress Forum 2017”, back for its twelfth year, to help employers step up and tackle the greatest inhibitor of growth, innovation and creativity – stress. Medical professionals have their definition of “stress”, health and safety execs have theirs, and the academic community promulgate another. Forum host Neil Shah, chief de-stressing officer of The Stress Management Society, offered a definition that resonated with the entire audience: “where demand placed on an individual exceeds their resources”.

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Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

by • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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Ethnic diversity in FTSE 100 leadership pipeline improves for first time in four years

Ethnic diversity in FTSE 100 leadership pipeline improves for first time in four years

by • HR, News

A new study from recruitment consultancy Green Park claims that the leadership pipeline, supplying the highest tier of management in FTSE 100 companies now includes the highest level of ethnic minority talent for four years. According to the study, progress is being made with ethnic minorities moving up the management funnel, though at five percent of those in the pipeline it still is not a fair representation of British society. While the pipeline is improving there remains a question over whether minorities can break through the glass ceiling, as the top roles in companies remain a closed shop for ethnic minority and female leaders. There has been a decrease of 18 percent in the number of ethnic minorities holding positions at Chair, CEO and CFO level in FTSE 100 companies.  Almost six in 10 (58 percent) main boards in the FTSE100 currently have no ethnic minority presence. This is a slight improvement on the 62 companies that recorded all-white main boards in last year’s report. Yet it calls into question whether the target set in Sir John Parker’s consultation document that no FTSE board should remain mono-racial by 2020 will be met.

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Designing space for virtual collaboration in an untethered world

Designing space for virtual collaboration in an untethered world 0

by • Case studies, Premium Content, Technology, Workplace design

collaboration and technologyWorking with colleagues across different geographies and time zones has become the norm since an increasing number of organisations now integrate and seek collaboration at a global level. Interestingly, according to Cisco, 62 percent of workers now regularly collaborate with people in other countries. These globally integrated enterprises (GIE) aim to draw in the best talent from across the world, delivering maximum innovation and efficiency. The rise of global and distributed teams has been further encouraged by the popularity of remote working, with 71 percent of office workers now choosing greater flexibility to work from various locations instead of travelling to the office everyday . And the trend only looks set to gain pace, with 56 percent of senior leaders in large global companies expecting global teams to increase in the next one to three years.

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Learning to love staff means letting them disconnect from work, and other stories

Learning to love staff means letting them disconnect from work, and other stories 0

by • Flexible working, News, Technology

 

Topical workplace issues featured prominently at this week’s British Psychological Society’s Division of Occupational Psychology annual conference held in Liverpool. Four of the key takeaways from the event deal with issues such as the right to disconnect when working from home – a right recently enshrined in law in France, the way different personality types deal with emails, the toxic relationship between employers and employees and even how managers can learn to show their staff more love. The focus at teh event underlines a growing awareness of the complexities of our new relationship with work and workplaces.

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Research suggests individual responses to stress at work vary widely

Research suggests individual responses to stress at work vary widely 0

by • HR, News, Wellbeing

Stress is relativeNo matter how compelling the evidence on the impact of stress at work there are always individuals who dismiss the very idea as self-indulgence. New research suggests this isn’t down to lack of empathy but simply because some people just don’t experience stress the same as others. The survey by the Deloitte Greenhouse Experience team found statistically significant variation in how respondents react to stressors which indicates that workplace stress is relative and not everyone experiences stress in the same way or to the same degree. The majority of respondents reported modest levels of stress. Fourteen percent reported being stressed only rarely and 57 percent reported being stressed sometimes, while 26 percent reported being stressed often, and 3 percent reported being always stressed. Different scenarios were also mooted to identify stress triggers. Making mistakes topped the list of stressors, with 82 percent of respondents indicating errors caused stress.

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Disabled workers continue to face barriers in the workplace

Disabled workers continue to face barriers in the workplace 0

by • HR, Legal news, Wellbeing

disabled workersA series of reports published in the past few days highlight the challenges faced by Britain’s disabled workers. The studies claim separately that disabled workers are keen to work but are less likely to be in employment and may be hiding disabilities from employers, are paid less when they are in work and that many employers do not feel they are well equipped to deal with the needs of disabled staff. The first study from Reed in Partnership and Disability Rights UK found that one in ten employers do not feel able to support a disabled employee. Meanwhile research from the Equality and Human Rights Commission (EHRC) found that employees who experience mental ill-health earn up to 42 per cent less than colleagues. A third report from Citizen’s Advice found that 40 percent of disabled people would like to work but can’t find a job. And finally a report from RIDI claims that many people applying for jobs may be hiding their disability from employers.

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Belief in a corporate wellness narrative is more important than action

Belief in a corporate wellness narrative is more important than action 0

by • HR, Legal news, News, Wellbeing

Millais_Boyhood_of_RaleighThe complexities of wellness at work are laid bare in a new report from the US based pressure group Global Wellness Institute. The most eye-catching conclusion from The Future of Wellness at Work study is that it’s not actual wellness programmes that do most to boost worker health and productivity, but whether employees identify that company as ‘caring’. The report claims that ‘unwellness’ now costs the US around $2.2 trillion each year, equivalent to 12 percent of GDP.  The report is published alongside a white paper which lays out the findings from a survey of American employees. Unlocking the Power of Company Caring gauges how employees feel about their work culture and wellness programmes. The main finding of the two reports is that to understand what has the most powerful impact on employee wellness ‘you must look well beyond the wellness programme’ itself. Instead, the pivotal factor is whether an employee identifies their company as caring about their health and wellness.

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The standard gender pay gap narrative is a myth, but that doesn’t mean there aren’t problems

The standard gender pay gap narrative is a myth, but that doesn’t mean there aren’t problems

by • Comment, Flexible working, HR, Knowledge

gender-payIt is one of the great ironies of modern life that in a world drowning in data, a great deal of public discourse is driven by narratives that have little or no factual basis. If anything, the substitution of baseless and questionable stories. Sometimes these narratives are based on outdated realities. Sometimes on assumptions. Sometimes they are deliberately created and upheld by those with vested interests. Sometimes people lie, including to themselves. However they are formed, they can become pretty hard to dislodge, especially when they become so enshrined that the default response to inconvenient truths is a wall of cognitive dissonance and denial. I’m obviously building up to something here and it won’t necessarily be an easy thing to say or hear. And it’s this. The gender pay gap doesn’t exist. Or at least, it doesn’t exist in the way we normally assume so distracts from related issues that we may be able to address.

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