September 27, 2018
The forces that are changing the world, from AI and the current digital and technological transformation, to the short and long-term implications of Brexit, provided many of the key lessons during the first day of the CoreNet Global Summit in Madrid.
August 21, 2018
We will have to get used to a lot more talk about how we interact with artificial intelligence and it might involve addressing some difficult ideas. Try this for a start. People might perform better on certain tasks when supervised by a ‘mean’ robot rather than a ‘nice’ one, according to a new study published in the journal Science Robotics (registration or subscription required). The study involved asking 58 young adults to complete a Stroop test which involves subjects stating the colour of font used in a written word. The difficult comes from the cognitive difficulty of identifying a colour when the word itself indicates a colour, for example when the word red is printed using a blue font.
July 19, 2018
21st Century organisations are under constant pressure to evolve. They are beset by a number of forces that demand they change constantly. These include the need to restructure the organisation, adapt to new technologies, respond to competitors and changes in the economy and legislative environment. Inevitably, this constant need to change affects both people and the built environment in very profound ways. However, according to a study of Culture and Change Management published by the Katzenbach Center, only around half of all transformation initiatives meet their objects over time. Among the biggest obstacles to successful change management cited by the study is change fatigue, which is characterised by a lack of empathy and a widespread failure to engage with the change process.
June 1, 2018
There’s no one way to approach diversity and inclusion initiatives. However, we’re very lucky as fellow professionals involved in creating a great workplace experience for everybody to be able to take an active and vital role in improving the setting for these initiatives. If you work at a company that is embracing diversity and inclusion, what I have set out in this commentary is simply a group of thought starters based on previous experience, pain points, and ways you could easily push forward to make spaces that better accommodate all users. At a time when 69 percent of executives rate diversity and inclusion as an important issue, it’s important for we workplace professionals to take the initiative.
January 26, 2018
It’s still perfectly possible to flourish under a psychopath boss, provided you are one too, according to new research that found the people best placed to cope with a psychopathic manager are those who are psychopaths too; largely because they are not as upset at the bad treatment. In the workplace, employees respond differently to abusive management styles, in part due to their varying levels of psychopathy, according to a new study from the University of Notre Dame. Certain types of psychopaths actually benefit and flourish under abusive bosses, according to Are ‘Bad’ Employees Happier Under Bad Bosses? Differing Effects of Abusive Supervision on Low and High Primary Psychopathy Employees. The study is published in the Journal of Business Ethics by Charlice Hurst, assistant professor of management in Notre Dame’s Mendoza College of Business.
October 18, 2017
The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers
August 17, 2017
A new study from recruitment consultancy Green Park claims that the leadership pipeline, supplying the highest tier of management in FTSE 100 companies now includes the highest level of ethnic minority talent for four years. According to the study, progress is being made with ethnic minorities moving up the management funnel, though at five percent of those in the pipeline it still is not a fair representation of British society. While the pipeline is improving there remains a question over whether minorities can break through the glass ceiling, as the top roles in companies remain a closed shop for ethnic minority and female leaders. There has been a decrease of 18 percent in the number of ethnic minorities holding positions at Chair, CEO and CFO level in FTSE 100 companies. Almost six in 10 (58 percent) main boards in the FTSE100 currently have no ethnic minority presence. This is a slight improvement on the 62 companies that recorded all-white main boards in last year’s report. Yet it calls into question whether the target set in Sir John Parker’s consultation document that no FTSE board should remain mono-racial by 2020 will be met.
April 6, 2017
Working with colleagues across different geographies and time zones has become the norm since an increasing number of organisations now integrate and seek collaboration at a global level. Interestingly, according to Cisco, 62 percent of workers now regularly collaborate with people in other countries. These globally integrated enterprises (GIE) aim to draw in the best talent from across the world, delivering maximum innovation and efficiency. The rise of global and distributed teams has been further encouraged by the popularity of remote working, with 71 percent of office workers now choosing greater flexibility to work from various locations instead of travelling to the office everyday . And the trend only looks set to gain pace, with 56 percent of senior leaders in large global companies expecting global teams to increase in the next one to three years.
January 6, 2017
Topical workplace issues featured prominently at this week’s British Psychological Society’s Division of Occupational Psychology annual conference held in Liverpool. Four of the key takeaways from the event deal with issues such as the right to disconnect when working from home – a right recently enshrined in law in France, the way different personality types deal with emails, the toxic relationship between employers and employees and even how managers can learn to show their staff more love. The focus at teh event underlines a growing awareness of the complexities of our new relationship with work and workplaces.
August 25, 2016
No matter how compelling the evidence on the impact of stress at work there are always individuals who dismiss the very idea as self-indulgence. New research suggests this isn’t down to lack of empathy but simply because some people just don’t experience stress the same as others. The survey by the Deloitte Greenhouse Experience team found statistically significant variation in how respondents react to stressors which indicates that workplace stress is relative and not everyone experiences stress in the same way or to the same degree. The majority of respondents reported modest levels of stress. Fourteen percent reported being stressed only rarely and 57 percent reported being stressed sometimes, while 26 percent reported being stressed often, and 3 percent reported being always stressed. Different scenarios were also mooted to identify stress triggers. Making mistakes topped the list of stressors, with 82 percent of respondents indicating errors caused stress.
August 11, 2016
A series of reports published in the past few days highlight the challenges faced by Britain’s disabled workers. The studies claim separately that disabled workers are keen to work but are less likely to be in employment and may be hiding disabilities from employers, are paid less when they are in work and that many employers do not feel they are well equipped to deal with the needs of disabled staff. The first study from Reed in Partnership and Disability Rights UK found that one in ten employers do not feel able to support a disabled employee. Meanwhile research from the Equality and Human Rights Commission (EHRC) found that employees who experience mental ill-health earn up to 42 per cent less than colleagues. A third report from Citizen’s Advice found that 40 percent of disabled people would like to work but can’t find a job. And finally a report from RIDI claims that many people applying for jobs may be hiding their disability from employers.
December 5, 2017
How do you really go about creating a great place to work?
by Jo Sutherland • Comment, Wellbeing, Workplace design
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