June 15, 2022
Poor mental wellbeing costs UK contact centres almost £1 billion each year
People working in contact centre roles say that work-related poor mental wellbeing is making them less productive, including answering fewer calls and taking more sick days – costing the industry over £990m in lost productivity every year. That’s according to a new study, Duty of Care Gap [registration] from MaxContact. The contact centres industry is a huge contributor to the UK economy, employing over 800,000 people across the country. Yet the industry is facing a mental health crisis, with 83 percent workers saying their work is taking a toll on their mental wellbeing, with staff reporting high stress levels (62 percent), anxiety (48 percent) and feeling overwhelmed (46 percent). (more…)




















Six London workplaces have been recognised at the annual British Council for Offices’ (BCO) Regional Awards. The London Awards Lunch returned in-person to the London Hilton on Park Lane, recognising the highest quality developments in London and setting the standard for excellence in the office sector across the UK. The winning workplaces include: 80 Charlotte Street (Commercial Workplace); Plumtree Court, 25 Shoe Lane (Corporate Workplace); Dojo, The Brunel Building, 2 Canalside Walk (Fit Out of Workplace); ASOS HQ, Greater London House, 180 Hampstead Road (Refurbished/Recycled Workplace); Pennybank , 33-35 St John’s Square (Projects up to 1,500m sq. ); 1 Triton, 1 Triton Square, Regent’s Place (Innovation) 


Uncertain times call for different measures and approaches, the old rules and playbooks are no longer applicable – so what are you going to do? Sit around, stagnate, hanker after old solutions trying to manipulate and squeeze them into new, unknowable, untried paradigms? No! One thing human beings are fairly good at is evolving and adapting to new and unknown situations and as we all know, being flexible and accepting change creates resilience and ensures survival. 

June 21, 2022
Flexible working options can support women in the workplace
by Dr Gabriella Rosen Kellerman • Comment, Flexible working, Wellbeing